1. Information Technology and Communication Services 2013

2. Individual Departmental Organizational Information Technology and Communication Services

3. Individual Departmental Organizational Information Technology and Communication Services

4. Workstation Individual Smartphone Information Technology and Communication Services

5. Email Calendar Workstations

6. Jose FernandezTo: OnlineAway Presence

7. Instant Messenger

8. National Offices OAS HQ Instant Messenger

9. Video Calls

10. Skype Enterprise Edition

11. OAS HQ Centralized Collaboration

12. OAS HQ Centralized Collaboration Collaboration Platform Document editing and sharing

13. OAS HQ Centralized Collaboration Virtual Communities of practice

14. Smartphones

15. Instant Messenger Email - Calendar

16. Smartphones

17. Bring your own Device (BYOD)

18. Individual Departmental Organizational Information Technology and Communication Services

19. Projection Interactive Whiteboard Video Conference Audio Audio Conference OASMultimedia Multimedia Rooms

20. Videoconference Services Information Technology and Communication Services

21. 1 Connection Applications JabberJabber PVXPVX MoviMovi JabberJabber PVXPVX VC Room MoviMovi Videoconference Services OAS Location Remote Location VC Room

22. 5 Connections Application SG/OAS Video Conference Room Application Remotes Organization Video Conference Room VC Rooms VC Room Multi Connections up 4 points OAS Location Remote Locations Videoconference Services IP/H.323

23. 100 Connections* Application SG/OAS Adobe Connect Application Remote Organization Adobe Connect OAS Location Remote Locations *Multi Connections up 100 points *(8 Audio & video\82 Audio) Adobe Connect Adobe Connect *This platform can be upgraded as needed in order to manage additional concurrent users. Videoconference Services

24. Individual Departmental Organizational Information Technology and Communication Services

25. Video Conference Audio Conference Multi Screen System Collaboration Tool Virtual Meetings Simon Bolivar Room

26. Virtual Communities Webcast Services Information Technology and Communication Services

27. Individual Departmental Organizational Information Technology and Communication Services

28. National Offices Communication Capabilities

29. Antigua y Barbuda Bahamas Barbados Belize Bolivia Costa Rica Dominica Dominican Republic Ecuador Grenada Guatemala Guyana Haiti Honduras Jamaica Mexico Nicaragua Panama Paraguay Peru St Kitts and Nevis St Lucia St Vincent / Grenadine Suriname Trinidad and Tobago Uruguay Venezuela National Offices Communication Capabilities El Salvador

30. Antigua y Barbuda Bahamas Barbados Belize Bolivia Costa Rica Dominica Dominican Republic Ecuador Grenada Guatemala Guyana Haiti Honduras Jamaica Mexico Nicaragua Panama Paraguay Peru St Kitts and Nevis St Lucia St Vincent / Grenadine Suriname Trinidad and Tobago Uruguay Venezuela Very GoodAcceptableMinimal National Offices Communication Capabilities <=1Mbps>1Mbps>512kbps El Salvador

31. 74% Very Good Connection 7% Acceptable Connection 19% Minimal Connection National Offices Communication Capabilities

32. Information Technology and Communication Services 2013