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Texas Department of State Health Services and Health/Health Preparedness and Human Services Commission/2-1-1Texas Information & Referral Network.

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Presentation on theme: "Texas Department of State Health Services and Health/Health Preparedness and Human Services Commission/2-1-1Texas Information & Referral Network."— Presentation transcript:

1 Texas Department of State Health Services and Health/Health Preparedness and Human Services Commission/2-1-1Texas Information & Referral Network

2 2-1-1 Texas Connecting People and Services Texas Department of State Health Services and Health/Health Preparedness and Human Services Commission/2-1-1Texas Information & Referral Network

3 Texas H1N1 Public Health Emergency Response * Texas Department of State Health (DSHS) Services Overall Responsibility * H1N1 2009 Spring Outbreak Response * H1N1 2009-2010 Outbreak Enhanced Response * DSHS Roles and Responsibility * 2-1-1 Texas Information & Referral Network (TIRN) Roles and Responsibility –Infrastructure –Fiscal Intermediary –2-1-1 Texas Area Information Center Coordination * 2-1-1 Area Information Center Role * DSHS Medical Staff Role

4 4 2-1-1 Medical Call Center - Statistics Integrated with 2-1-1 to include medical guidance for general population on September 25, 2009; ended on March 31, 2010 Total number of calls answered during Phase 2 of Epidemic: 91,676 Total number of TIRN calls: 54,716 Total number of medical calls: 36,960 –21,162 from medical providers Mostly for assistance on vaccine ordering and shipping –15,793 from the general public About 50 percent from sick people needing guidance Also questions on vaccine location and vaccine safety

5 Texas H1N1 Public Health Emergency Response * Tools Utilized * (Insert DSHS Intake Screen) * (Insert Scoreboard Screen) * (Insert KB Screen) * (Insert Flu Locater Screen)

6 Tools Used * H1N1 Flu Intake System * Scoreboard * Knowledge Base * Google FluLocator * H1N1 Flu Reporting System

7 Texas H1N1 Public Health Emergency Response * Tools Utilized * (Insert DSHS Intake Screen) * (Insert Scoreboard Screen) * (Insert KB Screen) * (Insert Flu Locater Screen)

8 Texas H1N1 Public Health Emergency Response * Tools Utilized * (Insert DSHS Intake Screen) * (Insert Scoreboard Screen) * (Insert KB Screen) * (Insert Flu Locater Screen)

9 * Search Word: Search for a word in Subject, Summary, Source, Description or Taxonomy. * Event: * Taxonomy: * City * County: Statewide * Start Date: Choose Date Time:Choose Date * End Date: Choose Date Time:Choose Date

10 Knowledge Base – Search Results Subject Date Event Taxonomy Total Referrals H1N1 Vaccines - May 2010 - San Antonio 78216 H1N1 Vaccines - May 2010 - San Antonio 78216 Article ID: 8381 05/04/10 01:06 PMH1N1 Novel Influenza Flu Vaccines 18 H1N1 Vaccines Ongoing - Bastrop 78602 - Bastrop County (STATEWIDE) H1N1 Vaccines Ongoing - Bastrop 78602 - Bastrop County (STATEWIDE) Article ID: 8822 05/05/10 12:50 PMH1N1 Novel Influenza Flu Vaccines 1 H1N1 Vaccine – Ongoing Hays County 78666 H1N1 Vaccine – Ongoing Hays County 78666 Article ID: 9563 05/05/10 09:54 AMH1N1 Novel Influenza Flu Vaccines 0 Ongoing H1N1 vaccines available Burnet County 78654 Ongoing H1N1 vaccines available Burnet County 78654 Article ID: 9604 05/13/10 12:50 PMH1N1 Novel Influenza Flu Vaccines 0 Ongoing H1N1 vaccines available Llano County 78634 Ongoing H1N1 vaccines available Llano County 78634 Article ID: 9605 05/13/10 12:51 PMH1N1 Novel Influenza Flu Vaccines 0 Ongoing H1N1 vaccines available Blanco County 78606 Ongoing H1N1 vaccines available Blanco County 78606 Article ID: 9603 05/13/10 12:54 PMH1N1 Novel Influenza Flu Vaccines 0

11 Knowledge Base – Search Results Article Details Summary The San Antonio Metropolitan Health District will be offering free H1N1 vaccines (mist and injections) for the general public and specific high risk groups County: Bexar City: San Antonio Zip Code: 78216 Location: Good Health! at Goodwill (by appointment only) Loop 410 @ Blanco Rd. San Antonio, TX 78216 Phone: (210) 525-0059 Web Site: http://www.sanantonio.gov/health/h1n1.html Description Good Health! at Goodwill (by appointment only) Loop 410 @ Blanco Rd. San Antonio, TX 78216 Description: The San Antonio Metropolitan Health District will be offering free H1N1 vaccines (mist and injections) for the general public and specific high risk groups. Eligibility: None Fees: None Documents Needed: None Intake: Call 210-525-0059 for an appointment Hours of Operation: May 2010 - Weekdays by appointment; call for information Service Area: San Antonio

12 12 www.TexasFlu.org

13 Flu Vaccine Locator

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15 Welcome to 2-1-1 Texas! Service Selection Press 2 for Spanish Press 1 for English Press 0 for other languages Press 3 for TTY Option 1: Information and Referral Option 2: Eligibility Support Services Option 3: Office of Inspector General Option 4 Disaster Information** *Current choices are French, German, Vietnamese, Cantonese, Mandarin, and Farsi **Option 4 is active only during a disaster, and may not be active throughout the state of Texas Dial 2-1-1 What happens when someone dials 2-1-1?

16 Call Answered by Certified Call Specialist Language Selection SLA 80/60 Available 24/7 Advocate if Necessary Prioritize Need Assess Callers Need Search Database For Resources Contract with Caller Warm/Cold Transfer To Eligibility Support Services Warm/Cold Transfer To Local Office Warm/Cold Transfer To Local Resources National Average I&R Call lasts 3-7 minutes What happens when caller selects Option 1?

17 Welcome to 2-1-1 Texas! Service Selection Press 2 for Spanish Press 1 for English Press 0 for other languages Press 3 for TTY Option 1: Information and Referral Option 2: Eligibility Support Services Option 3: Office of Inspector General Option 4 Disaster Information** * Current choices are French, German, Vietnamese, Cantonese, Mandarin, and Farsi ** Option 4 is active only during a disaster, and may not be active throughout the state of Texas ***Option 6 activated for H1N1 Dial 2-1-1 What happened when someone dialed 2-1-1 During H1N1 Pandemic? Option 6: Information about the flu*** Option 2: Speak with a Medical person Option 1: General Information and Referral

18 H1N1 FLU INVESTIGATION Department of State Health Services Date Range: 8/23/2009 8 AM - 10/27/2009 11:59:59 PM Printed: 10/28/2009 7:05:46 AM Page 7 of 7 Call Date Call Type 12A 1A 2A 3A 4A 5A 6A 7A 8A 9A 10A 11A 12A 1P 2P 3P 4P 5P 6P 7P 8P 9P 10P 11P Total 10/27/2009 General Public 0 0 0 0 0 0 0 8 9 23 28 21 22 17 18 14 26 19 31 14 12 4 17 7 290 10/27/2009 Medical Provider 0 0 0 0 0 0 0 2 11 27 32 27 32 28 30 19 25 11 0 2 0 0 2 0 248 Total: 538 10/26/2009 General Public 2 0 0 0 0 0 4 2 17 21 14 16 29 24 22 27 45 23 24 19 1 13 7 3 313 10/26/2009 Medical Provider 0 0 0 0 0 0 1 0 25 35 36 43 30 26 21 23 17 14 2 1 0 1 1 0 276 Total: 589 Grand Totals 2237 25 26 25 13 21 99 245 694115 0 1163 1251 1057103 9 116 3 989 993 841 633 406 369 330 407 227 15403 Reporting - Call Distribution

19 LANGUAGE English Spanish Other Total REASON Number of Calls 136452100 3815793 Worried Well 5958 1003 23 6984 Sick 2424 448 6 2878 Resources 867 142 0 1009 Guidance 3141 354 2 3497 Other 1172 161 7 1340 Physician Consultation 83 2 0 85 Transferred to I&R 301 66 1 368 Cumulative Report – General Public Reporting Period: 8/24/2009-03/31/2010

20 Cumulative Report – Medical Provider Reporting Period: 8/24/2009-03/31/2010 * TYPE Doctor Hospital School Business Pharmacy Long-Term DayCare Local Health Other Total * REASON * Number of * Calls 16563 527 774 180 449 979 24 208 1466 21167 * Anti-Viral 34 5 8 1 12 0 0 2 7 69 * General * Information 5764 179 209 62 117 292 9 56 469 7157 * ImmTrac 1413 132 118 7 91 92 5 45 321 2224 * Provider * Regis 4300 218 344 61 175 293 10 77 475 5953 * Vaccine 10824 274 284 149 234 686 7 119 785 13362 * Transferred * To I&R 16 0 4 1 3 1 0 0 5 30

21 Texas H1N1 Public Health Emergency Response * Project Funding –Public Health Emergency Response (CDC) –DSHS –2-1-1 Texas

22 Texas H1N1 Public Health Emergency Response * Lessons Learned –Anticipate Need –Identify Scalability –Develop Policies –Identify IT Needs and Preposition –Develop Daily Operational Standards * Stand Ready to Ramp Up

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24 Contact Information Teena Edwards, DrPH, MSN, RN Outcome and Evaluation Coordinator - CPS Acting Pandemic Influenza Coordinator - CPS MACC/Call Center Manager/Liaison Texas Department of State Health Services 512-458-7111, ext 6257 Teena.edwards@dshs.state.tx.us Beth Wick, LCSW, CIRS Program Manager HHSC/2-1-1 Texas I&R Network 512-483-5110 Beth.wick@hhsc.state.tx.us


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