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Published byLeah Hoover
Modified over 3 years ago
WIN 211 Circa 2006
The Traditional Contact Center REPORTING RECORDING E-MAIL/CHAT REMOTE AGENT EXTENDER IVR ACD WFM CTI CSAT CBT 70s80s90s PBX 00s
REMOTE AGENT EXTENDER E-MAIL/CHAT RECORDING The Traditional Contact Center REPORTING RECORDING E-MAIL/CHAT REMOTE AGENT EXTENDER PBX IVR ACD WFM CTI CSAT CBT WISH LIST CTI IVR
Multi-Site Challenges REPORTING PBX ACD WFM CSAT CBT REPORTING RECORDING PBX ACD CTI E-MAIL/CHAT REMOTE AGENT EXTENDER PBX IVR ACD Time of Day % Allocation Busy No Answer
Hub & Spoke REPORTIN G PBX ACD WFM CSAT CBT REPORTIN G RECORDI NG PBX ACD CTI E- MAIL/CHA T REMOTE AGENT EXTENDER PBX IVR ACD
Changing The Traditional Model REPORTING RECORDING E-MAIL/CHAT REMOTE AGENT EXTENDER IVR ACD WFM CTI CSAT CBT 70s80s90s PBX 00s
Changing the Traditional Model PBX REMOTE AGENT EXTENDER
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