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Published byLeah Hoover
Modified over 4 years ago
WIN 211 Circa 2006
The Traditional Contact Center REPORTING RECORDING E-MAIL/CHAT REMOTE AGENT EXTENDER IVR ACD WFM CTI CSAT CBT 70s80s90s PBX 00s
REMOTE AGENT EXTENDER E-MAIL/CHAT RECORDING The Traditional Contact Center REPORTING RECORDING E-MAIL/CHAT REMOTE AGENT EXTENDER PBX IVR ACD WFM CTI CSAT CBT WISH LIST CTI IVR
Multi-Site Challenges REPORTING PBX ACD WFM CSAT CBT REPORTING RECORDING PBX ACD CTI E-MAIL/CHAT REMOTE AGENT EXTENDER PBX IVR ACD Time of Day % Allocation Busy No Answer
Hub & Spoke REPORTIN G PBX ACD WFM CSAT CBT REPORTIN G RECORDI NG PBX ACD CTI E- MAIL/CHA T REMOTE AGENT EXTENDER PBX IVR ACD
Changing The Traditional Model REPORTING RECORDING E-MAIL/CHAT REMOTE AGENT EXTENDER IVR ACD WFM CTI CSAT CBT 70s80s90s PBX 00s
Changing the Traditional Model PBX REMOTE AGENT EXTENDER
© Exordium Networks All Rights Reserved. Agenda 1. Our Understanding of your needs 2. Our Recommended Solution 3. Who we are 4. Solution Pricing.
Presentation Title Here Second Line if Necessary Month 00, 2009 Presenter(s): First Name Here Second Name Here (if necessary) Third Name Here (if necessary)
Introduction to Telecommunication Equipment 201:
How to Select Telephone Systems & Services to Fit Your Needs
Communicating On-line (Outline) Brainstorm on current communication Outline characteristics of methods Look at the WebCT tools available Small group discussions.
When Is a Call Centre a Contact Centre? Peter Leung Business Development Director CRM / Contact Centre Solutions NE Asia.
On Big Business Features at a Small Business Price T:
Aligning Support Process & Software With Customer Communication Preferences Rusty Coleman, VP Sales & Marketing This presentation advances on mouse click.
University of Baltimore Telecommunications Technology
IP and AltiGen’s Multimedia Call Center The First Affordable Call Center for Small-Midsize Business AltiGen Communications.
Navigating Customer Contact Space in the 21st Century Bill Durr Director, Global Field Marketing.
NOTE: To change the image on this slide, select the picture and delete it. Then click the Pictures icon in the placeholder to insert your own image. MY.
Engineering Passion – Innovative Results Coleman Technologies 2009 Engineering ForumUnified Contact Center Enterprise Coleman Technologies Unified Contact.
In association with The Business of Contact Centres Dominic Gray Magnetic North.
Issued by Iskratel; All rights reserved OBR70121a ISKRATEL Cost-effective solution for NGN Ludvik Uhan Marketing Manager.
Managing Communications and Information with Clarity Consulting Simple software + services solutions Isn’t it time your contact center entered the 21 st.
Presentation (c) Georges-Pierre Reich, all rights reserved Material from Cisco Systems, Amteva, GeoTel, Webline, Tibco, GemStone. Work Results.
© 2005 by LVS Consulting Company Overview LVS Consulting.
The Microsoft vision for Unified communications James O’Neill IT pro evangelist, Microsoft UK
SAMwin.innovaphone operator SIP Console for Innovaphone
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