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Cloud-Based Phone Systems (ACD/IVR) and Why You Should Check Them Out How in the World is the Cloud Going to Help Me Steve Pulley | 866.739.2886 |

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Presentation on theme: "Cloud-Based Phone Systems (ACD/IVR) and Why You Should Check Them Out How in the World is the Cloud Going to Help Me Steve Pulley | 866.739.2886 |"— Presentation transcript:

1 Cloud-Based Phone Systems (ACD/IVR) and Why You Should Check Them Out How in the World is the Cloud Going to Help Me Steve Pulley | |

2 What is Premise

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4 What is Cloud Technology?

5 Cloud Advantages Scalability Flexibility Remote Agents Reporting Redundancy Lower Up Front Costs

6 Your Switch InContact dials the Agents 10 digit DID or extension and the switch passes the call through to the phone Supervisor Reporting and management access to real time reports is via internet access to the inContact application

7 To change the color of the box follow the instructions below On the top ribbon, go to the HOME tab In the SLIDES group, click the LAYOUT dropdown Select from the optional color box layouts Help Your Funders Reporting – If you cannot report it, it is not real Define yourself Real Time & Historical Have an Information Specialist take a call Give your funders access to reports Anywhere in the world $

8 To change the color of the box follow the instructions below On the top ribbon, go to the HOME tab In the SLIDES group, click the LAYOUT dropdown Select from the optional color box layouts Contracts Competitive Flexible & Scalable Reporting Customer feedback tools $

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10 To change the color of the box follow the instructions below On the top ribbon, go to the HOME tab In the SLIDES group, click the LAYOUT dropdown Select from the optional color box layouts Disaster Recovery Scalability – to handle increased call volume Remote Agents – if you need to evacuate Handle volunteers Flexibility – new call flows & information Reporting – to show FEMA & Funders what you did Serving the Community

11 QUESTIONS?

12 Routing to the Cloud Interexchange Carrier Local Exchange Carrier Inbound Toll Free Number Local Number

13 Brick & Mortar Option 1: TDM PBX

14 Brick & Mortar Option 2: SIP PBX Internet VoIP

15 Brick & Mortar Option 3: Hosted PBX PBX Hosted PBX

16 Remote Workers PSTNInternet VoIP


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