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211 Assembly: Planting the Seeds of the Future Lilian Coral, 211 California Troy Hammond, 211info, Oregon AIRS 2012, New Orleans, LA.

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Presentation on theme: "211 Assembly: Planting the Seeds of the Future Lilian Coral, 211 California Troy Hammond, 211info, Oregon AIRS 2012, New Orleans, LA."— Presentation transcript:

1 211 Assembly: Planting the Seeds of the Future Lilian Coral, 211 California Troy Hammond, 211info, Oregon AIRS 2012, New Orleans, LA

2 National 211 System What if 211 was a national system? What do you anticipate that would mean for your 211?

3 National 211 System Small group: How does your 211 benefit from a national system? What impact could it have on your 211? What planning would your 211 need as a result of this?

4 211 as Systems Integrator What if 211 was a no-wrong-door entryway to community and public services? What if this required 211 call specialists going the extra mile and facilitating enrollment in services?

5 211 as Systems Integrator Small group: How is your 211 structured to provide no-wrong-door entry? What impact could this approach have on your 211? What planning would your 211 need as a result?

6 The Future of 211 Technology How are we going to rapidly speed up the pace of technological innovation? How can we use technology to deliver/push personalized information that can help in the immediate, medium and long-term? If you could wave a magic wand and make one dream tech service come alive what would it be? Now how can we achieve a part of that vision by next AIRS?

7 The Future of 211 Technology Small group: How is your 211 prepared for adopting these new technologies? What impact could it have on your 211? What planning would your 211 need as a result of this?

8 Report out What communities are actively pursuing some of these conversations so the group can follow-up? What should 211 US be doing more of?


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