1. TEXAS MILITARY FAMILY ACCESS PROJECT AIRS 31 st I &R Annual Training and Education Conference Wednesday, June 3, 2009 Reno, Nevada United Way of San Antonio & Bexar County

2. Training Objectives Increase understanding of how TFMAP works Increase understanding of Role of Alamo AIC Increase understanding of military culture Become more knowledgeable about the resources that are available to military members and their families Increase understanding of the unique needs of Reserve & National Guard members and of their families Increase awareness of barriers that hinder access & gaps in services

3. The Role of Alamo AIC Outreach Training and Development Call Specialist Training Consultation Call Transfers to Alamo Live Chat Access Data Management

4. Texas Military Family Access Project San Antonio Area Foundation two year grant Target populationAfghanistan & Iraq Service Project Goals: Improve access to services Maintain a comprehensive database of services for military members Document unmet needs

5. Texas Military Family Access Project Participating 211 Call Centers Alamo Amarillo Austin Lubbock Carrizo Springs Odessa Laredo San Angelo Weslaco Abilene Corpus Christi Victoria Houston Beaumont El Paso Midland

6. Texas Military Family Access Project Team Current Project Staff Outreach Coordinators Retired Air Force SMSgt, former manager of Fisher House (residence for families of Wounded Warriors) Retired Army officer; public affairs officer--Iraq Extensive reserve experience Call Specialists Army spouse; social worker 2 years; husband deployed to Iraq Marine spouse; VA case manager 4 years Army veteran & spouse of Wounded Warrior Navy veteran, 5 years social service Two Iraq boots on the ground combat veterans

7. Texas Military Family Access Project Referral Partnerships Military Chaplains, Family Support Ctrs, Mental Health Svcs Readiness NCOs Family Readiness Groups (Spouses) Hospitals (Recovering Wounded Warriors) Reserve Contract Family Support Providers Family Readiness Groups (Spouses) Unit Providers (Large Units) Texas National Guard Contract Family Support Providers Family Support Providers Unit Providers (Large Units) Veterans Texas Veterans Commission County Service Officers Outreach Staff Texas Workforce Veteran Leadership Program VA Hospitals and Clinics

8. Follow-Up & Advocacy 211 Outreach Coordinator 211 Military Call Specialist San Antonio Concept of Operations

9. San Antonio Call Volume January 1, 2008 – March 31, 2009

10. Initial Calls by Caller Category January 1, 2008 – March 31, 2009

11. Top Ten Military Caller Needs* January 1, 2008 – March 31, 2009 * Active Duty, Reserve, Texas National Guard, and Veteran Callers ** Childrens Health Insurance Program. Food Stamps, Medicaid, & Temporary Assistance for Needy Families

12. San Antonio Referral Categories January 1 – March 31, 2009

13. Caller Age January 1, 2008 - March 31, 2009

14. Live Chat Visitors December 1, 2008 to April 19, 20 09

18. THE QUESTION: Are you a veteran or a family member of a veteran who has served in Iraq or Afghanistan?

20. Military 211 Public Awareness

21. TEXAS MILITARY FAMILY ACCESS PROJECT AIRS 31 st I &R Annual Training and Education Conference Wednesday, June 3, 2009 Reno, Nevada United Way of San Antonio & Bexar County