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© Copyright 2010 Cornerstone Advocacy Service Building Service Capacity through Relationships and Technology.

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Presentation on theme: "© Copyright 2010 Cornerstone Advocacy Service Building Service Capacity through Relationships and Technology."— Presentation transcript:

1 © Copyright 2010 Cornerstone Advocacy Service Building Service Capacity through Relationships and Technology

2 © Copyright 2010 Cornerstone Advocacy Service The purpose of Day One ® is to provide immediate access to safety and services for domestic violence victims and their children. Purpose…

3 © Copyright 2010 Cornerstone Advocacy Service A Victim-Centered History 1995 Day One ® formed: partnership of 10 Metro shelters, the United Way (Twin Cities) and the Allina Healthcare Foundation. The Problem: Battered women identified placing between 8-15 phone calls when seeking safety. Goal: To provide battered women and their children with the right services, at the right place, at the right timeon Day One.

4 © Copyright 2010 Cornerstone Advocacy Service A Victim-Centered History TODAY… Day One ® is a statewide program of Cornerstone with over 55 domestic violence programs participating in the network: Emergency Domestic Violence Shelters Emergency Safe Home & Hotel/Motel Programs Community-Based Programs National Day One ®, LLC: In partnership, with the City of Seattle and 3 surrounding counties brought the Day One Program to WA in domestic violence programs are participating in their network. Launching new project with King County, City of Seattle and other stakeholders of the Elder Abuse Council. Sharing of service information will strengthen collaboration among county systems, law enforcement and service providers.

5 © Copyright 2010 Cornerstone Advocacy Service MN Day One® Services Facilitates the network process of connecting domestic violence victims to services and safety. Provides the structure of a secure & confidential website. Administers the Day One ® MN Domestic Violence Crisis Line which includes language accessibility and automatic connection from Provides contracted transportation services for victims and their children relocating to remain safe. Employs various evaluation methods to determine the effectiveness of the model.

6 © Copyright 2010 Cornerstone Advocacy Service The Day One® Model Relationships The foundation of our model is strong relationships, created by building the capacity of provider networks. Technology Use of real time technology featuring detailed service information and bed inventory. Result: Immediate, seamless access to safety and services. Process A process, based on best practice protocols, connecting victims to services in one call.

7 © Copyright 2010 Cornerstone Advocacy Service Day One ® Network Relationships Network groups Advocates Network Leadership Network Advisory Council Network functions Create strong trusting relationships with each other Develop protocols based on best practices Coordinate seamless access to information and referrals for all victims from various backgrounds, identities or experiences Engage other social service networks encountering victims of violence to enhance a streamlined process to safety at various points of entry

8 © Copyright 2010 Cornerstone Advocacy Service Day One ® Process: The Call for Safety The Response: The call is routed to an advocate in the victims area who talks with her to make sure she can speak freely. The Call: A caller dials the Day One ® MN Domestic Violence Crisis Line or calls a participating program directly.

9 © Copyright 2010 Cornerstone Advocacy Service Day One® Process: The Call for Safety The advocate places a three-way call to the program and connects the victim directly to a safe place to stay or receive services. Once connected the first advocate leaves the call. The Connection: If the advocates program is unable to meet the need of the caller, she checks the Day One ® online database to find either a safe housing program with open beds or services that best fits the callers needs.

10 © Copyright 2010 Cornerstone Advocacy Service User Friendly Advocate & Victim Focused Compatible Configuration Highly Secure Version 3.0 Day One ® Technology

11 © Copyright 2010 Cornerstone Advocacy Service Day One ® Database Site Demonstration

12 © Copyright 2010 Cornerstone Advocacy Service Colleen Schmitt Day One ® Manager 1000 East 80 th Street Bloomington, MN (952) Thank You!


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