Presentation on theme: "Copyright, Mildred Smith, MM 2009. Social Service Environment Helping those in need access tangible resources Element of customer service Emotional content."— Presentation transcript:
Social Service Environment Helping those in need access tangible resources Element of customer service Emotional content Compassionate communications and understanding Potential for crisis intervention Copyright, Mildred Smith, MM 2009
Organizational culture and commitment Cost of implementing a telework program Worker safety Performance evaluation and productivity measurements Information security Copyright, Mildred Smith, MM 2009
Organizational identity and commitment Employee isolation Work home conflict Technology Copyright, Mildred Smith, MM 2009
Nonprofit budgetary limitation Resource expenses Salary limits Calls with high emotional content Need for immediate debriefing High call volumes Stress of feeling alone in answering calls Not all workers can telework Future hires understand expectations for telework. Copyright, Mildred Smith, MM 2009
Budgetary Limitations Calls with high emotional content High volume of calls Not all workers can telecommute Grants to supplement equipment cost. Reallocate savings from real estate and amenities Debrief as soon as possible Support staff in taking scheduled breaks Guarantee telework expectations with future hires Copyright, Mildred Smith, MM 2009
Qualified workers work one or more days a week from a home office. Workers calls are monitored electronically. Workers maintain call logs. Workers have multiple avenues for communicating with office staff. Written working agreements are used. The organization provides some equipment. The organization inspects the remote worksite. Copyright, Mildred Smith, MM 2009
CEO- Transformational Leadership Program Leaders Situational Leadership Copyright, Mildred Smith, MM 2009
Community Information Line (CIL) Information and Referral (I&R) Organizational Chart Copyright, Mildred Smith, MM 2009
Evaluate telework program @ Three months Six months A year Consider What other jobs are suited to telework? Copyright, Mildred Smith, MM 2009
How we work Keeping pace Benefits Barriers Finances Copyright, Mildred Smith, MM 2009
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