Presentation on theme: "Interviewing Tommy Sneed, Manager Criminal Tax Investigations"— Presentation transcript:
1Interviewing Tommy Sneed, Manager Criminal Tax Investigations Tennessee Department of RevenueSpecial InvestigationsTomato Farm, Lipscomb University, TN Comptroller, Youth Minister, TN Comptroller, TN Care, Revenue.Wife, Teresa, and three boys, Jonathan (8), Zachary (4½), and Benjamin (2½).
2An interview is a with an agenda. Interview DefinedAn interview is awith an agenda.
3Interview Defined The “agenda” is to obtain information to assist in forminga mental PICTUREof truth.
4Interview Vs. Interrogation Non-AccusatoryConversational DialogueGathering InformationTime is LimitedTake NotesInterrogationAccusatoryConversational DominanceSeeking Admission or ConfessionTime is not LimitedNo Notes
5An Important Key“Everyone wants to give every information to everyone!”-Avinoam SapirFirst Audit - Journal Vouchers “She is totally incompetent”
6“A conversation with Ruth” People Like to Talk…Good interviewers remove obstacles that prevent this natural occurrence.People are not afraid to answer questions. They are afraid to ask them.“A conversation with Ruth”
7Information Gathering Interview Element 1 Preparationidentify the reason for the interviewdetermine the person to interview and the order of interviewsperform necessary researchoutline questionsImaging“Chance favors the prepared mind” -- PasteurJames Nesmeth had a dream of improving his golf game and he developed a unique method of achieving his goal. Average was mid-90’s. Then he stopped playing for seven years. The first time he stepped foot on a golf course after his seven year hiatus from the game, he shot a 74. Major James Nesmeth was a prisoner of war in North Vietnam. He was imprisoned in a cage 4½ high and 5 feet long. Visualization.
8Information Gathering Interview Element 2 IntroductionEstablish the purpose of the interviewDevelop rapport/altruismThe most important aspect of a conversation.
9Information Gathering Interview Element 3 Capture the Pure VersionParticipation Ratio = Interviewer: 5% - Subject: 95%Open-ended questionsNo InterruptionsDraw out complete responses through “encouragement phrases.”Employ Controlled SilenceEven a fool is thought wise if he keeps silent, and discerning if he holds his tongue. Proverbs 17:28Better to remain silent and be thought a fool than to speak out and remove all doubt.--Abraham Lincoln
10An Important KeyThe individual you are interviewing does not know what you know!“The Jonathan Experiment”First Audit - Journal Vouchers “She is totally incompetent”
11“90% of the game is half mental.” Listening“90% of the game is half mental.”--Yogi Berra
12ListeningA good listener tries to understand thoroughly what the other person is saying. In the end he may disagree sharply, but before he disagrees, he wants to know exactly what it is he is disagreeing with.--Kenneth A. Wells, Guide to Good Leadership
13The 3 Levels of Listening DaydreamingNot paying attentionForming rebuttals to what is being saidFighting internal distractionsHearing words only - not listening for meaningHardly any recall of what is said
14The 3 Levels of Listening Starting to listen to words, but very little processing of meaningCan now repeat words of speaker, but not meaningNot remembering what was said
15The 3 Levels of Listening Open to speakers point of viewTruly interested in what is saidUnderstanding content before forming opinionsRemember what was saidThis is also known as empathetic listening
16Barriers to Effective Listening ExperiencesBiasesTrainingExpectationsInterestsFeelingsBarriers filter and distort communication
17Information Gathering Interview Element 4 Tap Information VolunteeredObtain details about the information provided“Squeeze the sponge”Explore any mention of conversations, people, places, documents, chronology, and basis (who, what when, where, why, how)
18Information Gathering Interview Element 5 Uncover Information Not ProvidedObtain information in areas not volunteered by the subject.“Fill the Gaps”
19Information Gathering Interview Element 6 RecapObtain a commitment to important assertionsSummarize key pointsLeave door open for further questioning“Beer Seizures”
20Information Gathering Interview Element 7 EndSpend time making notes (notes should be limited during the Listening Phase of the interview)Transcribe your notesVerify the information
21PICTURE Recap End Preparation Introduction Capture the Pure Version Identify the reason for the interviewIntroductionEstablish the purpose Develop rapport/altruismCapture the Pure VersionOpen-ended questionsTap Information VolunteeredObtain details about the information providedUncover Information Not ProvidedObtain information in areas not volunteeredRecapEnd
23PICTURE Recap End Preparation Introduction Capture the Pure Version Identify the reason for the interviewIntroductionEstablish the purpose Develop rapport/altruismCapture the Pure VersionOpen-ended questionsTap Information VolunteeredObtain details about the information providedUncover Information Not ProvidedObtain information in areas not volunteeredRecapEnd
25Profile of a Successful Interviewer SocialEclecticIntuitiveKnowledgeable
26Profile of a Successful Interviewer AttitudeObjectiveCordial and PoliteEven-TemperedSincereInterestedUnderstandingDevelops RapportYou should be in a good mood or fake it!
27Profile of a Successful Interviewer Tone of VoiceMedium, ConversationalAvoid displaying disbelief, shock, anger, disgust, and skepticismSmooth Speech, Controlled, ConfidentModelingVoice Tone, Pace of Speech, Language“
28Profile of a Successful Interviewer PostureUprightFrontally AlignedLeaning Forward on OccasionOpen, No Crossed ArmsAvoid SlouchingConscience of Modeling Effect
29Profile of a Successful Interviewer Eye ContactShould be maintained when you ask the subject questions or when they answer.Avoid Staring, casual breaks of eye contact are essential.
30Display empathy, but don’t be empathetic. Quotable QuoteDisplay empathy, but don’t be empathetic.-- Daniel Marsano
31Professional Skepticism Believing or showing the belief that people are motivated chiefly by base or selfish concernscallously calculatingNegative or pessimisticExpressing jaded or scornful skepticism or negativity
32Professional Skepticism The method of suspended judgment, systematic doubt, or criticism characteristic of skeptics WebsterUnsatisfied Curiosity-- Tommy SneedTell me - Show me- Convince me Art Hayes
33Characteristics of Professional Skepticism Is the explanation reasonable?Verify statementsAsk about exceptionsAssess credibility (individuals & evidence)Ask difficult questionsBe Professionally Skeptical not CynicalSeek Clarification not confrontation2000 work hours per year shops times 4 hours.Exception: Addie personally picks up the check for Jones.
35Quotable QuoteIt doesn’t do any good to beat a dead horse; but it doesn’t hurt anything either.-- Unknown
36Key ResourcesIn Search of Truth…An Analytical Approach to the Interview Process by Daniel T. MarsanoCriminal Interrogation and Confessions, Third Edition, by Fred E. Inbau, John E. Reid, and Joseph P. BuckleyThe Reid Technique of Interviewing and Interrogation®