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HDI, 5-29-2002 Copyright 2002, Barbara N. Brown, Type Techniques1 Using Myers-Briggs ® Personality Type To Build a High Performance Team Help Desk Institute.

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Presentation on theme: "HDI, 5-29-2002 Copyright 2002, Barbara N. Brown, Type Techniques1 Using Myers-Briggs ® Personality Type To Build a High Performance Team Help Desk Institute."— Presentation transcript:

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2 HDI, Copyright 2002, Barbara N. Brown, Type Techniques1 Using Myers-Briggs ® Personality Type To Build a High Performance Team Help Desk Institute - Houston Copyright, 1996, 1999, Barbara N. Brown Press ESC to exit, Click arrow for next slide.

3 HDI, Copyright 2002, Barbara N. Brown, Type Techniques2 Team Development - Human Dynamics The Bimodal Model Dependence Conflict Cohesion Interdependence OrientationOrganizationData FlowProblem Solving Optimal Team Development Personal Relations Task Functions

4 HDI, Copyright 2002, Barbara N. Brown, Type Techniques3 Team Development The Technical Model Dependence Conflict Cohesion Interdependence Personal Relations Task Functions OrientationOrganizationData FlowProblem Solving Task Focused Team Development

5 HDI, Copyright 2002, Barbara N. Brown, Type Techniques4 Team Development The Reality of Team Formation Dependence Conflict Cohesion Interdependence Personal Relations Task Functions OrientationOrganizationData FlowProblem Solving

6 HDI, Copyright 2002, Barbara N. Brown, Type Techniques5 Team Development The Reality - Missing Components Dependence Conflict Cohesion Interdependence Task Functions OrientationOrganizationData Flow Problem Solving PROCESSES STRUCTURE PLANNING P R O C E S S E S S T R U C T U R E Personal Relations S T R U C T U R E P R O C E S S E S Attitude Control

7 HDI, Copyright 2002, Barbara N. Brown, Type Techniques6 TYPE and TEAMS n Matching Customers' Styles DIFFERENT JOB FUNCTIONS NEED DIFFERENT STRENGTHS n Identifying the Team's Possible Blind Spots n Valuing Individual Strengths

8 HDI, Copyright 2002, Barbara N. Brown, Type Techniques7 HIGH PERFORMANCE TEAMS Performance = Trust + Differences + Focus Teamwork = Information + Expansion + Commitment

9 HDI, Copyright 2002, Barbara N. Brown, Type Techniques8 What sort of Differences Do We See? A Teams Performance is only as Good as its Differences

10 HDI, Copyright 2002, Barbara N. Brown, Type Techniques9 E Extraversion Focused outward, most influenced by external forces DIRECTION OF ENERGY FLOW FOCUS OF INTEREST IIntroversion Focused inward, influenced and energized by inner ideas

11 HDI, Copyright 2002, Barbara N. Brown, Type Techniques10 EXTRAVERSION n Allow time for chatting and group interaction n Give verbal information and lots of feedback n Focus on action and results n Be enthusiastic

12 HDI, Copyright 2002, Barbara N. Brown, Type Techniques11 INTROVERSION n Send ahead or leave something written n Allow for quiet, don't interrupt n Avoid intrusive questioning n Give time to think n Show that you have thought through the issues

13 HDI, Copyright 2002, Barbara N. Brown, Type Techniques12 Weve Asked - Do We Notice Our Environment? Now, What About People?

14 HDI, Copyright 2002, Barbara N. Brown, Type Techniques13 n How we make decisions, find order and have closure; an output focus MENTAL FUNCTIONS: Two Types of JUDGMENT F T Impersonal Personal

15 HDI, Copyright 2002, Barbara N. Brown, Type Techniques14 MENTAL FUNCTIONS: JUDGMENT TThinking decisions Logic, objective, critical, reason, principles, impersonal Sort on Things/Ideas/Results FFeeling decisions Sort on People/Relationships Values, harmony, subjective, personal, non-verbal, appreciation

16 HDI, Copyright 2002, Barbara N. Brown, Type Techniques15 n How we observe the world & gather information MENTAL FUNCTIONS: PERCEPTION n Input orientation n Where we direct attention

17 HDI, Copyright 2002, Barbara N. Brown, Type Techniques16 S Sensing Real, practical, actual, present, 5 senses, linear, experience N iNtuition Possible, theoretical, future, new skills, network, patterns MENTAL FUNCTIONS: Two Types of PERCEPTION

18 HDI, Copyright 2002, Barbara N. Brown, Type Techniques17 Observing the World N (Global) Observing the World N (Global) vs. S (Details) Start with the detail (analyze legacy systems) Start at the top (blank sheet) CustomersEmployees Products Personnel Salesperson Customer Customers SalesRep Product Spec Product Data Sales Salesperson Customer Spec Relational Database Key Data Relationships Relational Database Populate with Legacy Data General & Specific

19 HDI, Copyright 2002, Barbara N. Brown, Type Techniques18 OUR ATTITUDE TOWARD STRUCTURE AND CLOSURE – Our need for: order and quick decisions, closure (J) variety, change and flexibility (P) P J

20 HDI, Copyright 2002, Barbara N. Brown, Type Techniques19 J Our judging function, output - Directive Personality (T/F) ATTITUDE TOWARD THE OUTSIDE WORLD (preferred interface) P Our perceiving function, input – Informer Personality (S/N)

21 HDI, Copyright 2002, Barbara N. Brown, Type Techniques20 Where are You? Flexible Focused PJ J AmbiguousRigid

22 HDI, Copyright 2002, Barbara N. Brown, Type Techniques21 JUDGING n Be on time and organized n Keep to the agenda n Have an explicit plan n Be clear and concise n Keep to the standards n Emphasize closure n Avoid surprises

23 HDI, Copyright 2002, Barbara N. Brown, Type Techniques22 PERCEIVING n Emphasize the process n Have lots of information, options n Use an events plan, no time schedule n Make the closing routine n Let events in the plan occur automatically

24 HDI, Copyright 2002, Barbara N. Brown, Type Techniques23 Planning in a Mixed J-P Group A Workable J/P Plan has: Agreement on the specific product/result Agreement on the overall process/steps Agreement on the real drop dead dates Reasonable in-progress checkpoints Agreement on the big picture Defined range of options No artificial deadlines

25 HDI, Copyright 2002, Barbara N. Brown, Type Techniques24 What Do Combinations Look Like?

26 HDI, Copyright 2002, Barbara N. Brown, Type Techniques25 Type Divides Into Thirds Guardians (SJ) - Traditionalist –Stability, Status Quo, Security - Past Artisans (SP) - Troubleshooter –Hands-On, Impact, Freedom - Now Intuitives (N) - Visionary-Catalyst –Innovation, Big Picture - Future The Other Important Factor Thinking - Focus on Things/Systems Feeling - Motivated by the People

27 HDI, Copyright 2002, Barbara N. Brown, Type Techniques26 Type and Groups What Do People Need? Needs –Guardians (SJ) - Stability - Honor the Past –Artisans (SP) - Hands-On - Be in the Here & Now –Intuitives (N) - Innovation - Focus on the Future The Other Important Factor –Thinking - Impartial Logical Analysis –Feeling - Consider People and Values Energy + Interest = Passion –Using strengths generates energy –Life should be fun! –Life should be meaningful! –Using strengths produces success

28 HDI, Copyright 2002, Barbara N. Brown, Type Techniques27 ST- Practical Applications n Emphasize facts and bottom line n Get to business in an orderly, precise, logical, impersonal manner n Link to customary methods and activities, tradition n Focus on practical results n Identify pros and cons, do analysis

29 HDI, Copyright 2002, Barbara N. Brown, Type Techniques28 NT- Theory, Technology n Be logical, efficient, orderly, original n Start with the logical system n Wide impact, future possibilities n Emphasize problem solving n Start and end at summary level n Everything can be improved n Use graphics

30 HDI, Copyright 2002, Barbara N. Brown, Type Techniques29 NF- Possibilities for People n Show the big picture, theory n Harmony, empathy, change n Summarize future benefits n Project empathy, be personal n Emphasize positive impact n Meaning for people n Value to the group

31 HDI, Copyright 2002, Barbara N. Brown, Type Techniques30 SF- Practical Help for People n Deal with the present application n Value relationships n Keep it simple, step by step n How is each person involved now n Be friendly, personal and courteous n Tie in to traditional human values, the right thing

32 HDI, Copyright 2002, Barbara N. Brown, Type Techniques31 For More Information Barbara Brown, Type Techniques –http://www.geocities.com/technology_transformation/http://www.geocities.com/technology_transformation/ Linda Stiles What Is This Thing Called Type


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