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NLADA Conference November 7-11, 2007 Technology Trends that Impact How You Practice Poverty Law Presented by: Judy Wilson, Northwestern Legal Services.

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Presentation on theme: "NLADA Conference November 7-11, 2007 Technology Trends that Impact How You Practice Poverty Law Presented by: Judy Wilson, Northwestern Legal Services."— Presentation transcript:

1 NLADA Conference November 7-11, 2007 Technology Trends that Impact How You Practice Poverty Law Presented by: Judy Wilson, Northwestern Legal Services Liz Keith, Probono.net Karen Wu, Legal Aid of Western Ohio Gabrielle Hammond, LS Ntap Facilitated by: Joyce Raby, Legal Services Corporation

2 Judy Wilson - Staff Attorney Northwestern Legal Services jwilson@nwls.org

3 My Space - Another factor when representing clients!

4 Summary of Case Both parents had MySpace Sites Girlfriend has Xanga Site Father brags about drunken behavior and carefree lifestyle A lot of blog bashing We present printouts of blog text

5 Fathers Site..tipping the bottle We drank a lot….Friday and Saturday are just a big alcoholic haze..youre a drunk!

6 Do they live together or not?

7 So what is it Kids or No kids ??

8 The 207A Crew

9 Questioned Regarding the Beer Bong

10 Girlfriends Site Girlfriend bashes mother!..fake religious people..people who dont shower …people who wont let Gregory be happy and loved

11 Outcome Our client is granted primary custody Father granted visitation Gets more interesting……

12 Motion to Reopen Presented false testimony to the Court

13 Next Offering proof that our client lied Siting Text – A Comment posted to his site We object to authenticity of evidence

14 Alleged Posting The trial is over, I dont have to pretend to be nice….cant believe the Judge believed everything we told her. You should have known that we would have made you look as bad as we could and made ourselves look perfect. I got everything I wanted: I got MY son. Im going to …make sure that he grows up to resent and hate you ….

15 Steps in Process Subpoena MySpace Internet Activity Records When were users online? What Time was posting? MySpace 133 Second Street, 1st Santa Monica, CA 90401 Legal Department 310-969-7396 Fax # 310-969-7394

16 Opposing Partys AccountOur Clients Account Velocity.net Customers AllTel Customers

17 Date & Time of MySpace Posting in question MySpace Reports shows that a Velocity.net user posted to fathers site Fathers MySpace Activity Report

18 Next Steps Questions: Which velocity.net user made the posting? Fathers ISP was Velocity.net - Dialup account Subpoena Velocity.net Internet Activity Records Do records show father was on line at the time of the posting? Our client was in class at Univ. of Arkansas Obtain letter from Professor

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20 Velocity.Net Confirms YES Velocity assigns User ID numbers for each customer Logs identifies father as being on-line during time of posting – using a dialup account Father was using IP No. 66.211.206.204 – the exact number in the posting Evidence points to the father

21 Expert Witness We present evidence – a letter from Technology Consultant Explaining what the internet records reveal

22 Our position Present examples of dummy sites Letter from clients English professor Request Court to disallow evidence - inadequate proof Judge agrees and dismisses Motion to Reopen

23 Court Takes Action Judge orders DA to confiscate computers Deleted material is recovered Defendant now faces Criminal Charges Judge Orders Defendant to Pay Costs

24 Other Case Examples Eviction – Landlord introduces posting by tenants bragging about their wild parties Custody – father introduces postings by mother implying she might be suicidal to suspend visits Abuse – restraining order issued based on threatening posting.

25 Liz Keith – Circuit Rider Probono Net lkeith@probono.net

26 Harris, R.M. & Dewdney, P. (1994). Barriers to information: how formal help systems fail battered women. Westport, CT: Greenwood Press. Frustrations of Ping-Ponging Efforts to obtain services for a client took a caseworker to 41 agencies and required 35 hours 1994 Study

27 Circa 1994-1996

28 Fast forward to 2007

29 Who is going online? Internet penetration has reached 73% for all American adults (Pew Internet and American Life Project, April 2006) 36% of households with incomes less than $25,000 have access to the Internet (Pew Internet and American Life Project, May 2005) 40% of adults with less than a high school education use the Internet (Pew Internet and American Life Project, April 2006)

30 Who is going online? Differences do exist across demographic dimensions: Income Race Education Rural vs. urban and suburban (with notable exceptions) Young vs. old But overall, the gaps are closing

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32 How are people using the web? $15K - $20K$60K - $75K School assignments15.6 %10.3 % Take a course online7.4 %5.7 % News, weather or sports information 57.6 %68.6 % Telephone calls4.0 %3.7 % Information on health services or practices 38.5 %45.0 % Information on government services or agencies 30.1 %37.7 % Search for a job23.0 %17.9 % Source: U.S. Census Bureau, Current Population Survey, October 2003.

33 How are people using the web? Spotlight on health information-seeking: 77% of low-income Internet users have searched online for at least one health topic. 66% of seniors online by December 2003 used the Internet for health information 8% of all Internet users report having searched online for information about domestic violence. Source: Pew Internet and American Life Project: Health Information Online (May 2005)

34 What is the impact of online information access? 7 of 10 Internet users, across all incomes, report: Better health information Better health services Different (but not always better) relationships with their doctors. Source: Pew Internet and American Life Project: Health Information Online (May 2005)

35 Source: Pew Internet and American Life Project: The Strength of Internet Ties (1/25/2006) Expanded access to social networks

36 What is the impact of online information access? Number of people who said the Internet played a crucial or important role in the following areas: perusing more education or training for their career 21 million people helping another person cope with a serious illness 16 million helping themselves cope with a major illness: 7 million Source: Pew Internet and American Life Project

37 $65.85 personal injury lawyer michigan (#3) $65.74 michigan personal injury attorney (#4) $61.44 car accident attorney los angeles (#6) $46.91 philadelphia personal injury lawyer $40.70 dui defense lawyers $35.33 tax attorney $33.41 criminal lawyer new york Source: CWire.org / New York Times: Competing for Clients, and Paying by the Click (10/15/2007) Ask Google: Most expense search terms as of 10/15/2007

38 Potential implications for our community and our clients? Better informed about information, services and options Improved access to most relevant services Expanded opportunities for coordinated information delivery Other ideas? Harris, R.M. & Dewdney, P. (1994). Barriers to information: how formal help systems fail battered women. Westport, CT: Greenwood Press. From Frustrations of Ping-Ponging…

39 Karen Wu – Staff Attorney Ohio Legal Services kwu@lawolaw.org

40 Using Technology to Facilitate Client Contact Locating clients via e-mail Cell phone to cell phone minutes On-line web applications for emergency cases

41 Using Technology to Collect Evidence Using Scanners Using Digital Cameras Using Disposable Cameras

42 Using Technology for Collaboration Using cell phones for on-site referrals to social agencies Using videoconferencing equipment to co- counsel with other attorneys Using the internet to look up other counties procedures/HotDocs

43 Gabrielle Hammond – Executive Director Legal Services National Technology Assistance Project (LSNTAP) gabrielle@gabriellehammond.com

44 Agenda Today Test your digital divide knowledge with a fun quiz! Review stats on digital divide: Who is online? What are they doing online? A look to future audiences and new media

45 Income Recent studies show that what percentage of people with an income under $30,000 a year go online? a. 28% b. 38% c. 49% d. 58% Source: Pew Internet and American Life Project, Demographics of Internet Users, April 2007 (http://www.pewinternet.org/trends/User_Demo_4.26.07.htm)http://www.pewinternet.org/trends/User_Demo_4.26.07.htm

46 Income Source: Pew, Demographics of Internet Users, April 2007 (http://www.pewinternet.org/trends/User_Demo_4.26.07.htm), The Ever Shifting Internet Population, April 2003 (http://www.pewinternet.org/pdfs/PIP_Shifting_Net_Pop_Report.pdf), and Whos not online, September 2000 (http://www.pewinternet.org/pdfs/Pew_Those_Not_Online_Report.pdf)http://www.pewinternet.org/pdfs/PIP_Shifting_Net_Pop_Report.pdf

47 Income Where is a low-income user most likely to use a computer and the Internet? a.Home b.Work c.School d.Library Sources: A Nation Online – Broadband Age, September 2004. U.S. Department of Commerce. (http://www.ntia.doc.gov/reports/anol/NationOnlineBroadband04.htm)http://www.ntia.doc.gov/reports/anol/NationOnlineBroadband04.htm

48 Income As of 2003, 45% of Internet users with income under $15,000 have access at home. About 25% of this same group has access at work. 28% of Internet users with annual household incomes of less than $30,000 logged on from a location other than their home or place or work: schools, libraries or friends houses. Sources: A Nation Online – Broadband Age, September 2004. U.S. Department of Commerce. (http://www.ntia.doc.gov/reports/anol/NationOnlineBroadband04.htm) & Pew, People who use the Internet away from home and work, March 2004 (http://www.pewinternet.org/pdfs/PIP_Other_Places.pdf)http://www.ntia.doc.gov/reports/anol/NationOnlineBroadband04.htmhttp://www.pewinternet.org/pdfs/PIP_Other_Places.pdf

49 Age Significantly fewer 30 to 49 year-olds access the internet than their 18 to 29 year-old counterparts. a.True b.False In December 2006, they were neck and neck: 83% of 18-29 year olds and 82% of 30-49 years olds polled were online. Source: Pew, Demographics of Internet Users, April 2007 (http://www.pewinternet.org/trends/User_Demo_4.26.07.htm)http://www.pewinternet.org/trends/User_Demo_4.26.07.htm

50 Age Source: Pew, Demographics of Internet Users, April 2007 (http://www.pewinternet.org/trends/User_Demo_4.26.07.htm), The Ever Shifting Internet Population, April 2003 (http://www.pewinternet.org/pdfs/PIP_Shifting_Net_Pop_Report.pdf), and Whos not online, September 2000 (http://www.pewinternet.org/pdfs/Pew_Those_Not_Online_Report.pdf)http://www.pewinternet.org/pdfs/PIP_Shifting_Net_Pop_Report.pdf

51 Race What percentage of Latinos who speak only Spanish goes online? a.17% b.32% c.75% d.49% Source: Pew, Latinos Online, March 2007, (http://www.pewinternet.org/pdfs/Latinos_Online_March_14_2007.pdf)http://www.pewinternet.org/pdfs/Latinos_Online_March_14_2007.pdf

52 Race: Latinos Online Source: Pew, Latinos Online, March 2007, (http://www.pewinternet.org/pdfs/Latinos_Online_March_14_2007.pdf)http://www.pewinternet.org/pdfs/Latinos_Online_March_14_2007.pdf

53 Race A Rough Comparison: Percentage Online, by Household Income and Race/Ethnicity Sources: Pew, The Ever Shifting Internet Population, April 2003 (http://www.pewinternet.org/pdfs/PIP_Shifting_Net_Pop_Report.pdf) & Latinos Online, March 2007, (http://www.pewinternet.org/pdfs/Latinos_Online_March_14_2007.pdf)http://www.pewinternet.org/pdfs/PIP_Shifting_Net_Pop_Report.pdfhttp://www.pewinternet.org/pdfs/Latinos_Online_March_14_2007.pdf

54 Education What percentage of Americans without high school degrees are online? a.20% b.36% c.10% d.25% Source: Pew, Demographics of Internet Users, April 2007 (http://www.pewinternet.org/trends/User_Demo_4.26.07.htm)http://www.pewinternet.org/trends/User_Demo_4.26.07.htm

55 Education Source: Pew, Demographics of Internet Users, April 2007 (http://www.pewinternet.org/trends/User_Demo_4.26.07.htm), The Ever Shifting Internet Population, April 2003 (http://www.pewinternet.org/pdfs/PIP_Shifting_Net_Pop_Report.pdf), and Whos not online, September 2000 (http://www.pewinternet.org/pdfs/Pew_Those_Not_Online_Report.pdf)http://www.pewinternet.org/pdfs/PIP_Shifting_Net_Pop_Report.pdf

56 Source, Pew, Rural Broadband Internet Use, February 2006 (http://www.pewinternet.org/pdfs/PIP_Rural_Broadband.pdf)http://www.pewinternet.org/pdfs/PIP_Rural_Broadband.pdf Rural Use

57 Rural and Urban Use: The Broadband Gap Home high speed service less available in rural areas, but fast catch up in recent years No significant gap in workplace access Rural broadband users have same intensity of use as urban and suburban broadband users Source, Pew, Rural Broadband Internet Use, February 2006 (http://www.pewinternet.org/pdfs/PIP_Rural_Broadband.pdf)http://www.pewinternet.org/pdfs/PIP_Rural_Broadband.pdf

58 The Future: Children What percentage of public schools have internet available in their classrooms?: a.45% b.56% c.67% d.94% Source: NCES (National Center for Education Statistics), US Department of Education Internet Access in U.S. Public Schools and Classrooms: 1994-2005. November 2006 (http://nces.ed.gov/pubsearch/pubsinfo.asp?pubid=2007020)http://nces.ed.gov/pubsearch/pubsinfo.asp?pubid=2007020

59 The Future: Children Source: NCES, US Department of Education, Internet Access in U.S. Public Schools and Classrooms: 1994-2005. November 2006 (http://nces.ed.gov/pubsearch/pubsinfo.asp?pubid=2007020)http://nces.ed.gov/pubsearch/pubsinfo.asp?pubid=2007020

60 The Future: Children The computer use at home by children enrolled in nursery school or K – 12 who live in households earning more than $75,000 is nearly 88%. Computer use by their low-income counterparts in households earning less than $20,000 is: a.88% b.23% c.37% d.11% Source: NCES (National Center for Education Statistics), US Department of Education. Computer and Internet Use by Students in 2003, September 2006. (http://nces.ed.gov/pubs2006/2006065.pdf)http://nces.ed.gov/pubs2006/2006065.pdf

61 The Future: Children 2001: 87% of students used computers at school 2005: The use of the Internet by teens aged 12 – 17 climbed from 73% in 2000 to 87%. Sources: NCES (National Center for Education Statistics), US Department of Education. Computer and Internet Use by Children and Adolescents in 2001. October 2003, (http://nces.ed.gov/programs/quarterly/vol_5/5_4/2_1.asp)http://nces.ed.gov/programs/quarterly/vol_5/5_4/2_1.asp Pew," Teens and Technology, July 27, 2005, (http://www.pewinternet.org/pdfs/PIP_Teens_Tech_July2005web.pdf)http://www.pewinternet.org/pdfs/PIP_Teens_Tech_July2005web.pdf

62 The Future: Teens and New Media Teens are a great indicator of future use: 84% own at least one computer, cell phone, PDA; 44% have two. 33% use cell phones for text messaging 75% of online teens use IM, and they use IM to share links (50%), photos or documents (45%), music or audio files (31%) 55% have profiles on one or more social networking sites Source: Pew, Teens and Technology, July 2005 (http://www.pewinternet.org/pdfs/PIP_Teens_Tech_July2005web.pdf) &http://www.pewinternet.org/pdfs/PIP_Teens_Tech_July2005web.pdf Teens, Privacy & Online Social Networks, April 2007 (http://www.pewinternet.org/pdfs/PIP_Teens_Privacy_SNS_Report_Final.pdf).http://www.pewinternet.org/pdfs/PIP_Teens_Privacy_SNS_Report_Final.pdf

63 The Future: New Media Source: Pew, Generations Online, January 2006 (http://www.pewinternet.org/pdfs/PIP_Generations_Memo.pdf)http://www.pewinternet.org/pdfs/PIP_Generations_Memo.pdf

64 The Future: Instant Messaging There are more IM users in lower education and income groups than in many other activities. a.True b.False Source: Pew, Online Pursuits, 2004 (http://www.pewinternet.org/pdfs/PIP_Online_Pursuits_Final.PDF)http://www.pewinternet.org/pdfs/PIP_Online_Pursuits_Final.PDF

65 The Future: Instant Messaging Instant Messaging (IM): a form of real time communication between two or more people based on typed text. Adults (in 2004): 42% of online adults used IM, 21% of them at work Teens (in 2005): 75% of online teens Report that they prefer IM to email Source: Pew, How Americans use instant messaging, September 2004, (http://www.pewinternet.org/pdfs/PIP_Instantmessage_Report.pdf); Teens and Technology, http://www.pewinternet.org/pdfs/PIP_Teens_Tech_July2005web.pdf; Teen Life Online, June 2001 (http://www.pewinternet.org/report_display.asp?r=36)http://www.pewinternet.org/pdfs/PIP_Instantmessage_Report.pdf http://www.pewinternet.org/pdfs/PIP_Teens_Tech_July2005web.pdfhttp://www.pewinternet.org/report_display.asp?r=36

66 The Future: More Cell Phones Cell phones increasingly prevalent as phones, cameras, browsers, texting devices. As of July 2005, 68% of adults had cell phones; 35% of those cell phone owners had used text messaging. 45% of teens owned a cell phone; 33% of all teens used text messaging. (Urban teens most likely to own them) Source: Teens and Technology, (http://www.pewinternet.org/pdfs/PIP_Teens_Tech_July2005web.pdf)http://www.pewinternet.org/pdfs/PIP_Teens_Tech_July2005web.pdf & Cell phone use, April 2006 (http://www.pewinternet.org/pdfs/PIP_Cell_phone_study.pdf)http://www.pewinternet.org/pdfs/PIP_Cell_phone_study.pdf

67 The Future: More Cell Phones

68 The Future: Video YouTube – Video Sharing site Founded February 2005 65,000 videos are uploaded daily 100 million videos watched a day. 20 million unique users, mainly in the 18 - 49 age range, view the Web site monthly. Profile of the Average YouTuber (October 2006) Age27 Videos watched per day: 39 Videos watched, ever: 1135 Videos uploaded7 Comments7 (table source: Mashable Labs: http://mashable.com/2006/10/30/are-you-an- average-youtube-user/) Source: Social Networking and Video Web Sites: MySpace and YouTube Meet the Copyright Cops, May 2007 by Stephanie C. Ardito, Principal, Ardito Information & Research, Inc. (http://www.infotoday.com/searcher/may07/Ardito.shtml)http://www.infotoday.com/searcher/may07/Ardito.shtml

69 Conclusions Underserved communities are affected by the digital divide, but they are using the Internet and their numbers online continue to increase. Our future clients – children and teens – use new, dynamic communication technologies and will turn to the Internet for important information. All kinds of people use the Net to make important life decisions right now. Legal aid programs need to make ourselves available where our clients are looking for us.

70 Questions or Comments? Resources: More digital divide quiz: http://lsntap.org/digital_divide_quiz

71 Bibliography (1) Pew Internet and American Life Reports: 2007: Demographics of Internet Users, April 2007, (http://www.pewinternet.org/trends/User_Demo_4.26.07.htm)http://www.pewinternet.org/trends/User_Demo_4.26.07.htm Latinos Online, March 2007, (http://www.pewinternet.org/pdfs/Latinos_Online_March_14_2007.pdf)http://www.pewinternet.org/pdfs/Latinos_Online_March_14_2007.pdf Teens, Privacy & Online Social Networks, April 2007, (http://www.pewinternet.org/pdfs/PIP_Teens_Privacy_SNS_Report_Final.pdf)http://www.pewinternet.org/pdfs/PIP_Teens_Privacy_SNS_Report_Final.pdf A Typology of Information and Communication Technology Users, May 2007, (http://www.pewinternet.org/pdfs/PIP_ICT_Typology.pdf)http://www.pewinternet.org/pdfs/PIP_ICT_Typology.pdf 2006: Rural Broadband Internet Use, February 2006, (http://www.pewinternet.org/pdfs/PIP_Rural_Broadband.pdf)http://www.pewinternet.org/pdfs/PIP_Rural_Broadband.pdf The Internets Growing Role in Lifes Major Moments, April 2006, (http://www.pewinternet.org/PPF/r/181/report_display.asp)http://www.pewinternet.org/PPF/r/181/report_display.asp Generations Online, January 2006, (http://www.pewinternet.org/pdfs/PIP_Generations_Memo.pdf)http://www.pewinternet.org/pdfs/PIP_Generations_Memo.pdf Cell phone Use, April 2006, (http://www.pewinternet.org/pdfs/PIP_Cell_phone_study.pdf)http://www.pewinternet.org/pdfs/PIP_Cell_phone_study.pdf Podcast Downloading, November 2006, (http://www.pewinternet.org/pdfs/PIP_Podcasting.pdf)http://www.pewinternet.org/pdfs/PIP_Podcasting.pdf

72 Bibliography (2) Pew Reports, continued: 2005: Teens and Technology, July 27, 2005, (http://www.pewinternet.org/pdfs/PIP_Teens_Tech_July2005web.pdf)http://www.pewinternet.org/pdfs/PIP_Teens_Tech_July2005web.pdf 2004: People who use the Internet away from home and work, March 2004, (http://www.pewinternet.org/pdfs/PIP_Other_Places.pdf)http://www.pewinternet.org/pdfs/PIP_Other_Places.pdf How Americans use instant messaging, September 2004, http://www.pewinternet.org/pdfs/PIP_Instantmessage_Report.pdf http://www.pewinternet.org/pdfs/PIP_Instantmessage_Report.pdf 2000 - 2003: The Ever Shifting Internet Population, April 2003, (http://www.pewinternet.org/pdfs/PIP_Shifting_Net_Pop_Report.pdf)http://www.pewinternet.org/pdfs/PIP_Shifting_Net_Pop_Report.pdf "America's Online Pursuits," December 2003, (http://www.pewinternet.org/pdfs/PIP_Online_Pursuits_Final.PDF)http://www.pewinternet.org/pdfs/PIP_Online_Pursuits_Final.PDF Teen Life Online, June 2001, (http://www.pewinternet.org/report_display.asp?r=36)http://www.pewinternet.org/report_display.asp?r=36 Whos not online, September 2000, (http://www.pewinternet.org/pdfs/Pew_Those_Not_Online_Report.pdf)http://www.pewinternet.org/pdfs/Pew_Those_Not_Online_Report.pdf

73 Bibliography (3) NCES reports (2003 – 2006) NCES (National Center for Education Statistics), US Department of Education. Computer and Internet Use by Children and Adolescents in 2001. October 2003. (http://nces.ed.gov/programs/quarterly/vol_5/5_4/2_1.asp)http://nces.ed.gov/programs/quarterly/vol_5/5_4/2_1.asp NCES (National Center for Education Statistics), US Department of Education. Computer and Internet Use by Students in 2003, September 2006. (http://nces.ed.gov/pubs2006/2006065.pdf)http://nces.ed.gov/pubs2006/2006065.pdf NCES (National Center for Education Statistics), US Department of Education Internet Access in U.S. Public Schools and Classrooms: 1994-2005. November 2006 (http://nces.ed.gov/pubsearch/pubsinfo.asp?pubid=2007020)http://nces.ed.gov/pubsearch/pubsinfo.asp?pubid=2007020 NTIA reports (2004 and 2002): A Nation Online – Broadband Age, September 2004. U.S. Department of Commerce, (http://www.ntia.doc.gov/reports/anol/NationOnlineBroadband04.htm)http://www.ntia.doc.gov/reports/anol/NationOnlineBroadband04.htm A Nation Online – How Americans Are Expanding Their Use of the Internet, February 2002. US Department of Commerce, (http://www.ntia.doc.gov/ntiahome/dn/html/anationonline2.htm)http://www.ntia.doc.gov/ntiahome/dn/html/anationonline2.htm

74 Bibliography (4) Other: Ardito, Stephanie, Social Networking and Video Web Sites: MySpace and YouTube Meet the Copyright Cops, May 2007 (http://www.infotoday.com/searcher/may07/Ardito.shtml)http://www.infotoday.com/searcher/may07/Ardito.shtml Parks Associates, Offline Americans see Internet of Little Value, March 2007 (http://www.parksassociates.com/press/press_releases/2007/nat_scan1.html)http://www.parksassociates.com/press/press_releases/2007/nat_scan1.html US Census Bureau, US Department of Commerce (Economics and Statistics Division): Computer and Internet Use in the United States: 2003. October 2003, (http://www.census.gov/prod/2005pubs/p23-208.pdf)http://www.census.gov/prod/2005pubs/p23-208.pdf USC-Annenberg Digital Future Project, Online World As Important to Internet Users as Real World? ( http://www.digitalcenter.org/pdf/2007-Digital-Future-Report-Press- Release-112906.pdf)http://www.digitalcenter.org/pdf/2007-Digital-Future-Report-Press- Release-112906.pdf


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