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EDI-Enabled Returns 2006. 1 How returns work today…

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Presentation on theme: "EDI-Enabled Returns 2006. 1 How returns work today…"— Presentation transcript:

1 EDI-Enabled Returns 2006

2 1 How returns work today…

3 1 Not for reproduction Retailer (no DC)Publisher/Distributor Retail system Pick (Strip) Pack Ship Receive Evaluate by ISBN: NOP, damaged, stickered Publisher systems Re-sell Orphaned / NOP Pulped Remaindered Credit claim Key in and reconcile credit claim Accounting dept. Dispute Resolution Sell/send back to retailer Credit back to retailer Key in credit claim Returns pick list

4 1 Not for reproduction Retailer (DC)Publisher/Distributor Returns pick list Receive Publisher systems Key in and reconcile credit claim Accounting dept. Credit claim Evaluate by ISBN: NOP, damaged, stickered Re-sell Orphaned / NOP Pulped Remaindered Sell/send back to retailer Retail system DC Pick (Strip) Pack Ship Dispute Resolution Excel file Credit back to retailer Evaluate by ISBN: NOP, Out of Print, etc. Excel file Key in credit claim

5 1 Not for reproduction Retailer (any)Publisher/Distributor Returns pick list Receive Publisher systems Key in and reconcile credit claim Accounting dept. Credit claim Evaluate by ISBN: NOP, damaged, stickered Re-sell Orphaned / NOP Pulped Remaindered Sell/send back to retailer Retail system Excel file DC Pick (Strip) Pack Ship Dispute Resolution Evaluate by ISBN: NOP, Out of Print, etc. Credit back to retailer $ Excel file $ $ Key in credit claim $ $ $

6 1 BNC edi returns initiative..

7 1 Not for reproduction RetailerPublisher/Distributor Returns pick list Pick (Strip) Pack Ship Receive Evaluate by ISBN: NOP, damaged, stickered Resell Orphaned / NOP Pulped Remaindered EDI Debit Note 810DR EDI Debit Note 810DR Import data and reconcile credit claim Accounting dept. Dispute Resolution Retail system EDI Returns Auth 180A EDI Returns Auth 180A Return, NOP, Too Late/OP, Remainder in Place, Divert to Pulp EDI Returns Note 180N EDI Returns Note 180N Heres what we plan to return Returns ASN 856R Returns ASN 856R Whats in the boxes Publisher systems Evaluate by ISBN: NOP, Out of Print, etc. Import & reconcile credit EDI Credit Confirm 810CR EDI Credit Confirm 810CR If RiP, Partial credit to retailer

8 1 Not for reproduction RetailerPublisher/Distributor Returns pick list Receive Publisher systems Import data and reconcile credit claim Accounting dept. EDI Debit Note 810DR EDI Debit Note 810DR Evaluate by ISBN: NOP, damaged, stickered Resell Orphaned / NOP Pulped Remaindered Retail system Pick (Strip) Pack Ship Dispute Resolution EDI Returns Note 180N EDI Returns Note 180N EDI Returns Auth 180A EDI Returns Auth 180A Import & reconcile credit Return, NOP, Too Late/OP, Remainder in Place, Divert to Pulp Heres what we plan to return Returns ASN 856R Returns ASN 856R Whats in the boxes Evaluate by ISBN: NOP, Out of Print, etc. $ $ $ EDI Credit Confirm 810CR EDI Credit Confirm 810CR $ $ $ If RiP, Partial credit to retailer

9 1 Opportunities Improve supplier/retailer inventory communication. Recognize markdown/remainder- in-place sales opportunities. Reduce physical returns and associated financial processing costs. Reduce double-handling costs of disputed/refused items.

10 1 Considerations Support for markdown/remainder-in-place? Support for recommendations to maintain inventory levels on selected items? Support for carton level detail and return exception issues? System support for EDI financial and physical return processes?

11 1 Starting the conversation Nothing in these documents alters terms of trade Goal: efficiency in existing process But could be a starting point in a larger conversation about how returns work Collaborate with key retailers, publishers and industry associations to provide a forum to discuss improvements to the returns process

12 1 Canadian Schedule 180N, 180A, 856R, 810DR, 810CR are advanced drafts 856R and 810DR are in beta development EDI returns systems overview Ongoing review by the BNC EDI Committee Indigo implementation 2006 BNC will work with independents POS systems


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