1. Program Assessment in Workforce Education Florida Community College at Jacksonville Core Competencies, Flexible Implementation

2. FCCJ Workforce Education Over 80 workforce education programs –Automotive –Aviation –Business and Finance –Information Technology –Construction Trades –Public Service –Culinary and Hospitality –Engineering and Industrial Technology –Allied Health –Legal and Office Systems Workforce program features: –AS/AAS degrees, college credit certificates, vocational certificates, and continuing ed –College preparatory and vocational preparatory instruction (remediation) –Dual enrollment for traditional and adult high school students –Articulation between all educational levels and credit for prior learning

3. Workforce Program Assessment Model Faculty achieve consensus on learning outcomes to be assessed, and map outcomes to curriculum Faculty choose assessment methods appropriate to the outcomes, purpose of assessment, and student population Faculty develop timeline for gathering assessment data, both formative and summative Faculty and staff work together to gather formative and summative assessment data and compile for review Faculty and staff collaborate to interpret assessment data and develop strategies to improve student learning outcomes Continuous improvement cycle

4. Assessment Program Components Identify Core Competencies: –Literacy (verbal, written, quantitative) –Problem-solving –Discipline-specific knowledge and skills Map competencies to curriculum and modify where necessary Identify/develop assessment strategies Orient/train adjuncts Gather, compile, and interpret data Share with program advisory committee and other stakeholders Mirrors University outcome categories

5. Available Tools and Resources Professional development opportunities for faculty and staff Research analyst - assistance with data collection and analysis Faculty Fellows – support for planning and implementation Program Assessment Rubric – self- evaluation of progress

6. Core Competencies: Literacy (verbal, written, quantitative) Culinary arts: –Develop and execute, in both written and oral formats, such foodservice management documents as a: menu plan, restaurant concept overview, purchasing specification, food production schedule, and catering contract proposal Practical Nursing: –Demonstrate grammatical and format proficiency in written documentation of patient care. All: –Demonstrate the ability to conduct research via Internet and other resources and put information together in a logical and concise written report.

7. Core Competencies: Problem-Solving Cisco CCNP: –When presented with problem or design scenarios, students will demonstrate problem-solving abilities and critical thinking skills by performing appropriate configuration, design, assessment, and/or solution(s) Paramedic: –When presented with simulated patient scenarios students will demonstrate problem-solving abilities and critical thinking skills by selecting appropriate assessment and treatment modalities All: –Demonstrate proficiency in working with customers (internal and external) and colleagues who come from diverse backgrounds, age groups, socioeconomic groups

8. Core Competencies: Discipline-specific knowledge/skills includes teamwork and productivity Aviation Maintenance: –Evaluate the requirements of a maintenance task and complete it in a timely manner meeting industry standards Office Administration: –Demonstrate the ability to prioritize projects and assignments, use effective time management techniques, and employ effective records management techniques Cosmetology: –Demonstrate leadership and exemplary interpersonal skills while performing in groups simulating salon settings

9. Network Engineering Technology E-Portfolio Requirements CET2629 Internetwork Troubleshooting (CCNP4) - Case Study CET2628 Building Remote Access Networks (CCNP2) - Case Study CET2623 Quality of Service - NBar Case Study CET2627 Building Multilayer Switched Networks (CCNP3) - HSRP Case Study EEV0585 or CET1175 Technical Support - Resume and Presentation EEV0531 or CET2186 - Computer Peripherals - Certificate of Disassembly EEV0543 or CET1512 - Operating Systems - DOS Certificate CET2677 Voice Over IP - Case Study EEV0544 or CET1742 Intro to Networking - Putting it all together lab EEV0570 or CET2600 Cisco I - Report/Lab EEV0571 or CET2610 Cisco 2 - Case Study CET2626 Building Scalable Networks - Case Study 1

10. Network Engineering Technology Sample E-Portfolio Assignment, Cisco 7 For each case study, submit one Word document that contains the following: The graphic for the case study provided or created yourself from the PowerPoint All the configurations of each device (make sure each device is properly labeled with a hostname so it is easily identified) Captured pertinent show commands that prove the requirements of the case study Screen captures of the host IP address and default gateway Screen captures of successful pings to the other hosts

11. Legal Studies – Targeted Outcomes Effective legal writing Effective legal writing Teamwork Teamwork Ethics and professionalism Ethics and professionalism

12. Legal Studies – Assessment Methods Curriculum-embedded assessments covering the targeted skills Curriculum-embedded assessments covering the targeted skills Teaches the skills Teaches the skills Provides feedback Provides feedback Administered in the courses each student must take to complete the program Administered in the courses each student must take to complete the program Transformation of Internship into a Capstone Course Transformation of Internship into a Capstone Course Internship work experience Internship work experience Group presentation of solution to ethical dilemma present in a real life factual scenario Group presentation of solution to ethical dilemma present in a real life factual scenario Portfolio – to be compiled from specified embedded assessments throughout the required Legal Assisting courses Portfolio – to be compiled from specified embedded assessments throughout the required Legal Assisting courses Group presentation and portfolio to be assessed by a panel that includes employers and practicing paralegals Group presentation and portfolio to be assessed by a panel that includes employers and practicing paralegals

13. Aviation Maintenance Goals: All graduates complete written exams within 60 days of graduation All graduates complete written exams within 60 days of graduation At least 90% will pass the exam on first attempt At least 90% will pass the exam on first attempt Increase the number of certified technicians Increase the number of certified technicians Learning/Assessment Methods: Entry and exit surveys Entry and exit surveys Examiner- administered practice oral exams Examiner- administered practice oral exams Provide students and instructors with feedback on students skills Encourage students to take the official exam

14. Aviation Maintenance Spring 2006 Outcomes 73% of graduates have completed the licensure exam – up from 14% two years ago 73% of graduates have completed the licensure exam – up from 14% two years ago 91% of graduates have a job in the aviation industry 91% of graduates have a job in the aviation industry The practice exams show that there is room for improvement and continuing evaluation The practice exams show that there is room for improvement and continuing evaluation

15. Culinary Arts Classroom vs. Program Assessment Classroom Assessment Example: Chef-Instructor evaluates student mystery basket assignment and provides feedback to student via written and class critique (feedback for instructor…) Program Assessment Example: Faculty members develop rubric for evaluating the mystery basket assignment, formally collect, aggregate and evaluate this data, and suggest and ultimately make meaningful curricular changes based on data (feedback for program…)

16. Culinary Arts Practical Assessment Rubric Standard Levels of Quality Professionalism Highly Competent (3)Competent (2)Needs Improvement (1) Industry/course terms and nomenclature Excellent knowledge of terms and technical nomenclature. Overall good knowledge of terms with some improvement needed. Overall knowledge of terms not adequate to perform successfully. Professional dress and conduct Excellent professional dress and demeanor observed. Overall good dress and professional demeanor observed with some habits needing improvement. Significant lapses in dress and professional demeanor were observed. Teamwork and collaborative skills Worked very well in team environment and showed initiative and outstanding group skills. Potential leadership attributes emerged. Worked fairly well in a team environment with some group skills needing improvement. Difficulty performing in team setting. Significant improvements needed in order to function well with others, and to successfully collaborate with working members of a group. Interaction with site proctor or professor Interacted with site proctor in a professional manner, reflecting outstanding industry expectations. Proctor interaction was adequate with improvement needed in the area of interpersonal communication. Some conflict emerged while interacting with site proctor. Significant improvements needed in the area of respect and overall professionalism.

17. Office Administration Identified core competencies Mapped core competencies to curriculum – spreadsheet that hyperlinks to actual assessment tools Updated official course outlines with core competencies and assessment methods Developing tracking and data management strategies

18. Office Administration Curriculum Map Problem Solving OST 1100OST 1581OST 1384OST 2771OST2501 Demonstrate problem solving abilities by being able to troubleshoot minor computer operational problems. Link to assignment rubric When presented with typical business scenarios for which there are no obvious solutions, students will demonstrate problem solving abilities by selecting correct resources and actions to deal effectively with the scenarios. Link to case studies Link to exam and scoring guide Demonstrate proficiency in working with customers from diverse backgrounds and with a variety of issues, utilizing analytical and problem-solving tools. Link to assignment rubric Link to project rubric