Timeline Fall 2012 Continued Organizational Training (Ambulatory, Pharmacy, etc.) By December 2012 Training for New Employees Implemented August 2012 Started Provider Education & Plan June 2012 Approved for all of HCMC July 2012 Teach-back at ReNEW May 2012 2 day workgroup to develop training - initial focus inpatient March 2012 Teachback chosen as a project April 2012 Teach-back project started, planning phase
Defined Training Objectives Define teach-back Know the benefits of using teach-back State expectations of using teach-back at HCMC Demonstrate use of teach-back
Training Plan Training slides available Video Handouts Competency Check-Off Staff Training Patient Rounding Competency Check-Off Teach-back is for ALL disciplines for ALL education Hold Staff Accountable Coach staff on open ended vs. yes/no questions Praise them when you observe teach-back Be the example Help Hardwire
Benefits Organization: Standard Teaching Method Operational leaders: Dedicated Project Management Patient care units: Team Environment Patients: Increased Understanding and Compliance C-Suite: Fewer Avoidable Readmissions
Sustainment Hardwiring New Employee Education Integrated into other education & programs Becoming the culture at HCMC
Your consent to our cookies if you continue to use this website.