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Tricia S. Jones, Temple University, copyright protect, March 2006 Defensive Communication l Competitive or hostile climates are often maintained through.

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Presentation on theme: "Tricia S. Jones, Temple University, copyright protect, March 2006 Defensive Communication l Competitive or hostile climates are often maintained through."— Presentation transcript:

1 Tricia S. Jones, Temple University, copyright protect, March 2006 Defensive Communication l Competitive or hostile climates are often maintained through defensive communication (when we are defensive or make the other defensive) l A person is defensive when she/he perceives or anticipates a threat to face or the relational definition by an other l Defensiveness stimulates defensiveness in the other which can create a spiral of escalating protectionism

2 Tricia S. Jones, Temple University, copyright protect, March 2006 Defensive vs. Supportive An alternative to Defensive communication is Supportive communication. Gibb outlined 6 ways one can communicate either defensively or supportively: Defensive Supportive 1.Evaluation vs. Description 2.Control vs. Problem Orientation 3.Strategy vs. Spontaneity 4.Neutrality vs. Empathy 5.Superiority vs. Equality 6.Certainty vs. Provisionalism

3 Tricia S. Jones, Temple University, copyright protect, March 2006 Defensive vs. Supportive Evaluation vs. Description l Evaluative language judges, quantifies, or accuses –YOU language l Descriptive language focuses on the speakers perceptions –I language

4 Tricia S. Jones, Temple University, copyright protect, March 2006 l Control messages impose one persons views on an other without concern or interest in what the other thinks or feels l Problem orientation signals respect and the desire to make a decision or find an agreeable solution Defensive vs. Supportive Control vs. Problem Orientation

5 Tricia S. Jones, Temple University, copyright protect, March 2006 l Strategic communication refers to a speaker with an agenda or ulterior motive l Spontaneity, in the sense of honest and forthright communication, refers to a speaker who shares thoughts and feelings openly Defensive vs. Supportive Strategy vs. Spontaneity

6 Tricia S. Jones, Temple University, copyright protect, March 2006 l Neutral communication does NOT offer a diplomatic point of view on an issue –it conveys indifference to the other l Empathy involves understanding and appreciating the others feelings Defensive vs. Supportive Neutrality vs. Empathy

7 Tricia S. Jones, Temple University, copyright protect, March 2006 l Superior communication sends the message that all others are inferior or inadequate in some way, therefore, the speaker has no interest in what they might say l Equality in communication sends the message that the other is valued and worthy as a human being Defensive vs. Supportive Superiority vs. Equality

8 Tricia S. Jones, Temple University, copyright protect, March 2006 l Certainty : People who believe they are right and communicate this clearly incite defensiveness in others because they come across as narrow-minded and unwilling to listen to another point of view l Provisional communication involves acknowledging other points of view –I may not agree, but youre entitled to your own opinion. Defensive vs. Supportive Certainty vs. Provisionalism


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