1. Quality Function Deployment in Maintenance Work Planning by S.O.Duffuaa, A.H.Al-Ghamdi, A.Al-Amer

2. Presentation Plan  Introduction  Literature review  Paper objectives  Problem statement  Approach for the problem : Quality Function Deployment  Application of QFD in planning maintenance work  Planning Conclusion and further research

3. Introduction  Maintenance systems contribute to organizations’ objectives, Specifically maintenance contributes through:  reducing cost  minimizing equipment down time  improving quality  Increasing equipment reliability  Improving safety

4. Quality of Maintenance w Quality of maintenance work has been controlled by the following factors in the past  Lining up the best qualified crafts and trades.  Inspection of performed jobs  Continuous training of maintenance personnel

5. Literature  [Ben Daya and Duffuaa, 1995] proposed several ways to link quality and Maintenance.  [Duffuaa and Ben Daya, 1995] has shown how the seven quality tools can be used to improve maintenance work.  [Kelly, 1989] has outlined means and ways to treat and manage maintenance as a business function

6. Literature  Treating maintenance as a business function has directed the attention to maintenance planning and the effective utilization of resources.  [Kutucuoglu et al, 2001] utilized the matrix structure of QFD to develop performance measurement systems in maintenance  QFD has been used in designing manufacturing and production areas.  QFD has been applied for curriculum design and other areas

7. Problem Statement  Planning critical jobs has a tremendous impact on plant availability.  Planning reduces downtime and improves quality of maintenance.  Planning improves crafts utilization.  Planning improves safety.  Therefore it is essential to develop a standard plan for critical jobs.

8. Objectives  Enhance the process for planning critical maintenance jobs.  To meet Operations requirements  To meet maintenance technical staff requirements

9. Approach  Customize and use the methodology of quality function deployment (QFD) to design and plan critical maintenance jobs.  QFD is a planning technique that is born in Japan as a strategy for assuring that quality is built into new processes. It helps organization to take the voice of the customer and factor their wants and needs into organization product and process planning

10. Quality Function Deployment  QFD is a TQM tool. It is a planning technique that was borne in Japan as a strategy for assuring that quality is built into new processes.  The QFD process uses matrices (sometimes called quality tables) to help organizations to satisfy their customer requirements, e.g. HOQ.  These matrices are developed to generate design concepts, evaluate them and propose process parameters to deliver or produce the best design concept that meets customer requirements

11. QFD Process Analysis

12. Job, External and Internal Customers w Valve overhaul. Valves are important, they controls the flow of fluids --- block flow, throttle flow. w Operations Engineers are the external customer. w Maintenance crafts as internal customers.

13. External Customer requirements  The requirements identified by the operations engineers (external customers) are  Quick response to the job.  Reliability of the valve for the process.  Good flow rate of the valve.  Timely overhaul (least duration).  Durability of the overhauled valve.  Minimal shut down.  Resistance to corrosion.

14. Internal Customers Requirements  The requirements identified by the maintenance staff (internal customers) are Availability of spare parts Availability of support equipment Proper job standards

15. Technical Requirements  The technical requirements for the maintenance job given by the maintenance technical staff are: Priority Skill Level Material quality Inspection Support Equipment Kit availability

16. Technical Requirements Level w Priority: Two level 1 ( jobs are attended immediately) and 2. (jobs can be delayed up to two days). w Manpower Skill level: Three skill levels, specialist, foreman and craft. w Material type: Three levels depending on manufactures and composition

17. Technical Requirements Level w Inspection: Three levels depending on the inspector. These are specialist, foreman and craft. w Support equipment: Two levels depending on availability. w Kit availability: Two levels depending if kit is available or not.

18. QFD Process Analysis

19. Design Concepts w A design concept is a selection of a level from the technical requirements to come up with a design that best satisfies operation and maintenance staff’s requirements. As an example, a design concept 2 assigns level 1 priority, level 2 manpower, level 1 material, level 2 inspection, level 1 support equipment and level 1 for kit availability.

20. Summary of Design Concepts Table 2 Course Design Concepts Numbers in the cells represent the level of each requirement. Numbers in first row are the design concept number. * concept 7 represent current practice.

21. Table 3 Design Concept Evaluation

22. Results w The results indicate a room for improvement exist. Design concepts 1, 2 and 6 are better than the current practice. w Design concept # 1 is the best but could be infeasible. w Design concept # 2 is recommended

23. Conclusion and Further Research w QFD is an effective tool for improving maintenance jobs planning w It matches customer requirements with technical requirements. w The use of QFD provides a better understanding of the planning process. w The job design will be more effective.

24. w More work could be done to identify more design concepts for evaluation. w AHP or a more sophisticated evaluation process can be used to evaluate resulting design concepts. w An awareness program must be launched before applying QFD in process, product or service design. Conclusion and Further Research

25. Acknowledgement w The authors acknowledge the support provided by the Department of Systems Engineering, King Fahd University of Petroleum and Minerals, Dhahran, Saudi Arabia for conducting this research. The efforts of Sarah Duffuaa in typing this paper is highly appreciated.

26. Thank you. Any Questions or Comments?