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Www.tmforum.org The Progress of the NGOSS initiative towards simpler integrated management Martin Creaner Vice President & CTO TeleManagement Forum September.

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Presentation on theme: "Www.tmforum.org The Progress of the NGOSS initiative towards simpler integrated management Martin Creaner Vice President & CTO TeleManagement Forum September."— Presentation transcript:

1 The Progress of the NGOSS initiative towards simpler integrated management Martin Creaner Vice President & CTO TeleManagement Forum September 2002

2 Worldwide Consortium of ~400 Operators, Suppliers & Integrators Focus on Automating Operational Management and Business Processes By advancing available Technologies and Solutions within Global Communications Industry We: Provide Wealth of Industry Knowledge Facilitate Agreements between Companies Provide Opportunities for Experimentation & Co-operative Development

3 Create a portal which is a resource center which the industry can use as first port of call for OSS/BSS info Communicate Develop proof of concept solutions to real industry problems that can subsequently be productised and sold Demonstrate Create a collaborative work environment within which competitor can solve problems of mutual interest Collaborate Draw direction and requirements in a market-centric fashion from key industry players Market Focus Provide the premier global OSS/BSS environment within which members can conduct business A Place to Do Business Key Work Programs Technical Teams Business, System & Implementation Architecture Market Centers Mobile Value Chain New Gen Networks TMF Central Website Catalyst Showcase TeleManagement World

4 NGOSS NGOSS is a multi-faceted program designed to produce an implementable OSS/BSS framework The major elements of NGOSS are: Business Process Model Systems Framework Platform Architecture Shared Data Model Compliance Program NGOSS Elements map to one another to form an end-to-end framework for OSS

5 System View Implementati on View NGOSSKnowledgeBase Need Model Validate Run Business View Contract Interface Service Implementation Run-Time View NGOSS Methodology Methodology – system of principles and procedures applied to a discipline

6 System View Implementation View NGOSSKnowledgeBase Need Model Validate Run Business View Contract Interface Service Implementation Run-Time View NGOSS Methodology Methodology – system of principles and procedures applied to a discipline eTOM

7 TMN Layers correspond with TOM horizontals TOM processes are captured in FAB area of eTOM Operations eTOM maps the NGOSS Business View Evolution of eTOM

8 NGOSS Business Map Operations FulfillmentAssuranceBilling Operations Support & Readiness Customer Relationship Management Service Management & Operations Resource Management & Operations Supplier/Partner Relationship Management (Application, Computing and Network) Enterprise Management Strategic & Enterprise Planning Financial & Asset Management Enterprise Quality Management, Process & IT Planning & Architecture Stakeholder & External Relations Management Brand Management, Market Research & Advertising Human Resources Management Disaster Recovery, Security & Fraud Management Research & Development, Technology Acquisition Strategy, Infrastructure & Product Product Lifecycle Management Infrastructure Lifecycle Management Strategy & Commit Marketing & Offer Management Service Development & Management Resource Development & Management Supply Chain Development & Management (Application, Computing and Network) Customer

9 eTOM - The Level 2 Processes Level 1 Vertical Grouping Level 1 Horizontal Grouping Operations Customer FulfillmentAssuranceBilling Operations Support & Readiness Retention and Loyalty Customer Interface Management Supplier/Partner Interface Management Customer Relationship Management Service Management & Operations Resource Management & Operations Supplier/Partner Relationship Management Billing & Collections Management Customer QoS / SLA Management Problem Handling Selling Order Handling Marketing Fulfillment Response Service Configuration & Activation Service Problem Management Service Quality Analysis, Action & Reporting Service & Specific Instance Rating Resource Provisioning & Allocation to Service Instance Resource Problem Management Resource Restoration Resource Data Collection, Analysis & Control S/P Buying S/P Purchase Order Management S/P Problem Reporting & Management S/P Performance Management S/P Settlements & Billing Management CRM Operations Support & Process Management CRM Operations Readiness SM&O Support & Process Management Service Management & Operations Readiness RM&O Support & Process Management S/PRM Operations Support & Process Management S/P Relationship Management Operations Readiness Enterprise Management Service Development & Management Resource Development & Management Supply Chain Development & Management Marketing and Offer Management Service Planning & Commitment Resource & Operations Capability Delivery Supply Chain Strategy & Policy Supply Chain Planning & Commitment Product Development & Retirement Supply Chain Development & Change Management Infrastructure Lifecycle Mgmt Product Lifecycle Mgmt Strategy & Commit Strategy, Infrastructure and Product Product & Offer Portfolio Capability Delivery Product & Offer Portfolio Strategy, Policy & Planning Marketing Capability Delivery Product & Offer Business Planning & Commitment Product, Marketing & Customer Performance Assessment Service Performance Assessment Resource Performance Assessment Supply Chain Performance Assessment Supply Chain Capability Availability Resource & Technology Strategy & Policy Service Strategy & Policy Resource & Technology Plan & Commitment Service & Operations Capability Delivery Service Development & Retirement Resource Development CRM Capability Delivery Marketing Strategy & Policy Sales & Channel Development Marketing Communications & Promotion Enterprise Quality Mgmt, Process & IT Planning & Arch. Process Arch. Management & Support Info Systems Strategy & Planning Knowledge Management Stakeholder & External Relations Management PR & Comm. Relations Management Regulatory Management Shareholder Relations Management Legal Management Human Resources Management Employe e& Labor Relations Workforce Strategy Workforce Development HR Policies & Practices Disaster Recovery, Security & Fraud Management Fraud Management Disaster Recovery & Contingency Planning Security Management Financial & Asset Management Financial Management Procurement Management Real Estate Management Strategic & Enterprise Planning Strategic & Business Planning Business Development Enterprise Architecture Planning Group Enterprise Management Research & Development Technology Acquisition Research & Development & Technology Acquisition Brand Management, Market Research & Advertising Market Research & Analysis Brand Management Advertising Resource Management & Operations Readiness Sales & Channel Management Level 2 Process Element External Entity Enterprise Quality Management eTOM GB921a approved and sub teams working towards updates of GB921 in time for Vegas

10 System View Implementati on View NGOSSKnowledgeBase Need Model Validate Run Business View Contract Interface Service Implementation Run-Time View NGOSS Methodology Methodology – system of principles and procedures applied to a discipline SIM

11 NGOSS System Map Systems Integration Map (SIM GB914) available and new project charter being prepared

12 System View Implementati on View NGOSSKnowledgeBase Need Model Validate Run Business View Contract Interface Service Implementation Run-Time View NGOSS Methodology Methodology – system of principles and procedures applied to a discipline Red Team underway addressing Contract Specification, Behavior & Control, Security, Metamodel and Distribution Services aspects of the Architecture. Major deliverables scheduled for TMW Las Vegas 2002

13 System View Implementati on View NGOSSKnowledgeBase Need Model Validate Run Business View Contract Interface Service Implementation Run-Time View NGOSS Methodology Methodology – system of principles and procedures applied to a discipline Shared Information/Data Modeling team (SID) has been released as document number GB922.

14 What Is SID The SID is an organized collection of business and system entity definitions and UML models that Provide a common information/data language Depict the relationships among the entities Provide a set of management abstractions

15 SID and NGOSS SID is the NGOSS glue Provides a business view system view implementation view Three views necessary to ensure that business requirements can drive system design and implementation Invoice Invoice Data Collection Management Invoice Calculation Invoice Formatting and Distribution Accounts Receivable Admin. Invoice Disputes and Adjustments Product Type Creation Product Type Lifecycle Product Type Offering Product Portfolio Product Instance Design Product Instance Usage Analysis Product Instance Performance Analysis Product Instance Service Testing Product Instance Lifecycle Product Instance Trouble Administration Product Equipment Physical Network Manager Equip. Planning and Installation Equipment Systems Manager Equipment Network Service Co-ordinator Network Service Usage Aggregation Network Service Testing Network Service Planning Network Service Fault Analysis Network Service Manager Service Network Service Trouble Administration Network Service Performance Analysis Customer Customer Order Handling Customer Data Administration Customer Relationship Mgmt. Customer SLA/QoS Management Customer SLA/QoS Performance Analysis Technology Fault Correction Technology Usage Collection Technology Performance Monitoring Technology Fault Collection Technology Fault Analysis Technology Planning and Installation Technology Provisioning Element Manager Technology Logical Network Designer Technology Technology Performance Mangement Control Technology testing Technology Performance Analysis Business Management Sales Admin/Analysis Campaign Formulation Sales Force Admin. Provider Analysis Competitor Analysis Contact and Prospect Mgmt. Sales/Marketing Market Intelligence BusinessPlanning Generic Business Mgt.* Industry Compliance Technology Planning Supply Chain Mgt. Forecasting & Opportunities

16 System View Implementati on View NGOSSKnowledgeBase Need Model Validate Run Business View Contract Interface Service Implementation Run-Time View NGOSS Methodology Methodology – system of principles and procedures applied to a discipline NGOSS Complience TMF 050 and TMF 050a have been produced and are available for member comment.

17 Compliance Program Documents (TMF 50, 50A) Testing Strategy (TMF050) Testing Information Requirements (TMF050A) (Technology Neutral) Testing Information Requirements (TMF050A) (Technology Neutral) Technology Specific Testing Implementation (TMF050B, C, D…) (Technology Specific) Technology Specific Testing Implementation (TMF050B, C, D…) (Technology Specific) TMF 050 provides Business justification Current business scope Testing components expected Testing strategy/principles Available as member evaluation

18 Testing Strategy (TMF050) Testing Information Requirements (TMF050A) (Technology Neutral) Testing Information Requirements (TMF050A) (Technology Neutral) Technology Specific Testing Implementation (TMF050B, C, D…) (Technology Specific) Technology Specific Testing Implementation (TMF050B, C, D…) (Technology Specific) TMF 050A provides Information model Test classification Test cases XML schemas Available as member evaluation TMF 050B, C, D… are under construction Technology Specific Testing Implementation (TMF050B, C, D…) (Technology Specific) Technology Specific Testing Implementation (TMF050B, C, D…) (Technology Specific) Testing Information Requirements (TMF050A) (Technology Neutral) Testing Information Requirements (TMF050A) (Technology Neutral) Compliance Program Documents (TMF 50, 50A)

19 System View Implementati on View NGOSSKnowledgeBase Need Model Validate Run Business View Contract Interface Service Implementation Run-Time View NGOSS Methodology Methodology – system of principles and procedures applied to a discipline eTOM SIM Red Team SID NGOSS Complience

20 Using NGOSS Business View System ViewImplementation View Runtime ViewKnowledge Base SP Inventory of Business Processes eTOM GB921 SP Inventory of OSS Systems SIM GB914 ISV to ISV software integration Red Team OutputsSID GB922 Compliance TMF050 TMF050A Systems architecture planning and development Red Team Outputs TMF Catalyst Team eTOM GB921 SIM GB914 Red Team OutputsCatalyst Demonstration at TMF SID GB922 Compliance TMF050 TMF050A

21 Summary The NGOSS teams have made significant progress over the past 18 months. Major challenge going forward include completion of a number of the working areas promote tight end to end linkage To influence this work …. get involved!!


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