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Under Pressure: Making the Case for Hospital Libraries Rebecca Bayrer, MLIS Suzanne Beattie, MLIS Elizabeth Lucas, MLIS, AHIP Dawn Melberg, MLIS Eve Melton,

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Presentation on theme: "Under Pressure: Making the Case for Hospital Libraries Rebecca Bayrer, MLIS Suzanne Beattie, MLIS Elizabeth Lucas, MLIS, AHIP Dawn Melberg, MLIS Eve Melton,"— Presentation transcript:

1 Under Pressure: Making the Case for Hospital Libraries Rebecca Bayrer, MLIS Suzanne Beattie, MLIS Elizabeth Lucas, MLIS, AHIP Dawn Melberg, MLIS Eve Melton, MLIS, AHIP Kaiser Permanente, Northern California

2 Project Timeline Summer 2009Fall 20092010Spring 2011 Peer Group Meeting Query Brainstorming Committee Formation Committee Meetings Development of value categories Survey questions Pilot SurveysSurvey becomes standard practice throughout KP NCAL libraries

3 Performed literature review to identify best practices Key article: Abels EG, Cogdill KW, Zach L. Identifying and communicating the contributions of library and information services in hospitals and academic health sciences centers. J Med Libr Assoc 2004 Jan;92(1):46-55. Literature Support

4 Value Category Concept Emerges from objective to align KP Libraries mission and goals more closely to Kaiser Permanentes mission and goals Kaiser Permanente's Mission Kaiser Permanente exists to provide high-quality, affordable health care services and to improve the health of our members and the communities we serve.

5 Value Categories Member Services Utilization / Business / Management Education / Knowledge Clinical Care Research / Innovation Quality / Risk / Safety Other

6 The Survey Process Who: Patrons requesting literature searches or other complex questions What: Short, standardized survey When: Monthly How: Email with a link to SurveyMonkey

7 Preliminary Results: Quality Patient Care 68% 74 % 56% 214 175 231

8 Preliminary Results: Adverse Events Avoided 79 13 21 31 10 54% 14% 21% 7% 9%

9 Preliminary Results: Change in Practice 71% 3% 14% 23% 182 7 37 36 59

10 Preliminary Results: Cognitive Value 83% 38% 56% 281 129 190

11 Lessons Learned Design of questions Need to have standardized survey Timing of survey

12 Implementation Challenges Internal and external buy-in Getting librarians to send the survey Getting surveyed individuals to respond Standardizing the process and timelines Creating a process for the analysis and presentation of regional-level report-outs

13 Future Implementation Steps All KP NCAL libraries will implement the standardized version of the survey Results will be compiled at the local and regional level Results will be shared with local and regional medical center leadership Results will be used for ongoing evaluation of library services for internal performance improvement and external demonstration of value

14 Benefits Aligning our mission and strategy with the organizations Speaking our administrators language Generating standardized data across the region Obtaining direct user satisfaction data that supports our contribution to quality, performance improvement, and patient safety and satisfaction

15 Questions or Comments? Rebecca Bayrer, 650-742-2540 rebecca.l.bayrer@kp.org Suzanne Beattie, 916-474-7136 suzanne.m.beattie@kp.org Elizabeth Lucas, 408-851-2785 elizabeth.x.lucas@kp.org Dawn Melberg, 707-393-4526 dawn.m.melberg@kp.org Eve Melton, 209-735-4270 eve.o.melton@kp.org


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