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Adult ED Staff Meeting November 11, 2010
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Recognize Program – Marsha Price Importance of Signing Up – http://hr.vanderbilt.edu/recognize http://hr.vanderbilt.edu/recognize Attendance Incentive Program – January 1 Start Date – Monthly Rewards to 4 employees with No Tardies / No Absences Drawn from all eligible employees 4000 points (equivalent to $40) in Recognize System
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2 nd Admin Rx Pilot – Elizabeth Banks November 12 9am – 5pm Bar Coded Medication Administration Both ED and Inpatients Pharmacy guarantees 5 minute profiling of meds
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Friday Communication – Erin Fait It’s back in a new form Winner of naming contest
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ED Triage Redesign - Marsha
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This ER has a Zero Tolerance Policy against VERBAL or PHYSICAL threats or abuse directed toward our staff members. Any such behavior will be handled by Vanderbilt Police. Brent Lemonds, MS, RN, EMT-P, FACHE Administrative Director Emergency Services
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HIPAA Reminder- Marsha Conversations can be overheard Adding Plexiglass divider on B Pod Corner Nurses Station Counter.
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New ED Retention Committee - Marsha New Direction of Retention Committee Community Survey Followup Elevate
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RN Handwashing Progress 63% - Brent
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NDNQI - Brent Survey completed August, 2010 66 people completed 69% participation rate
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Magnet People’s Choice Award
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8 - How would you rate the promptness and courtesy of the person who first greeted (you/your family member) and asked the reason for the visit? Would you say:
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10 - Considering the seriousness of the illness or injury, how would you rate the amount of time (you/your family member) waited until medical care was given? Would you say:
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11 - Now, I would like to ask you some questions about the NURSES who treated (you/your family member) in the emergency room. Overall, would you rate the quality of nursing care as:
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13 - In addition, how would you rate the nurses' courtesy and respect shown toward (you/your family member)? Would you say:
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14 - Now I would like to ask you some questions about the DOCTOR or DOCTORS who treated (you/your family member) in the emergency room. Overall, would you rate the quality of doctor care as:
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19 - Would you rate the overall teamwork between the doctors, nurses, and staff as:
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22 - How would you rate the cleanliness of the emergency room? Would you say:
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26 - How would you rate the clarity of the instructions given upon (your/your family member's) discharge? Would you say:
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27 - Would you say the likelihood of your recommending [+hospname+] to friends and relatives for emergency services is:
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29 - (30525402) Overall, would you rate the quality of care provided as:
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NON PUNITIVE CULTURE JUST ACCOUNTABILITY EDUCATION REMINDER COUNSELING (PIC) TERMINATION JUST CULTURE How do we build a culture of disclosure?
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Meeting Evaluation – Marsha 5 – Excellent 4 – Very Good 3 – Average 2 – Below Average 1 - Poor Use the poll on our Team Member Only Website to Evaluate the Meeting. We will send you a link today. Share any comments now.
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