1. Integrating Cultural Competence into Everyday Practices NAEH Annual Conference ENDING HOMELESSNESS: THE TIME NOW!!!!! Amie Parikh, MA Corporate Compliance Officer MTI Residential Services, Inc. MTI Residential Services, Inc. Miriam E. Delphin, Ph.D. Yale University Program for Recovery and Community Health

2. Culture Counts: A Call To Action Mental Health: Culture, Race and Ethnicity, Supplement to the Surgeon General’s Report (2001) Mental Health: Culture, Race and Ethnicity, Supplement to the Surgeon General’s Report (2001) Institute of Medicine: Unequal Treatment (2002) Institute of Medicine: Unequal Treatment (2002) The President’s New Freedom Commission Report on Mental Health (2003) The President’s New Freedom Commission Report on Mental Health (2003)

3. Behavioral Health Disparities: Findings of the Surgeon General (2001) Ethnic & Racial Minorities: Ethnic & Racial Minorities: Less access to, & availability of, behavioral health services Less access to, & availability of, behavioral health services Less likely to receive needed behavioral health services Less likely to receive needed behavioral health services Less likely to receive high quality behavioral health care Less likely to receive high quality behavioral health care Experience a greater burden of disability Experience a greater burden of disability

4. Media Response to the IOM Unequal Treatment Report (2002) New York Times, March 22, “Subtle Racism in Medicine” “... a disturbing new study by the Institute of Medicine has concluded that even when members of minority groups have the same incomes, insurance coverage and medical conditions as whites, they receive notably poorer care. Biases, prejudices and negative racial stereotypes, the panel concludes, may be misleading doctors and other health professionals.”

5. Black and White Differences in Specialty Procedure Utilization Among Medicare Beneficiaries Age 65 and Older, 1993

6. The President’s New Freedom Commission Report on Mental Health (2003) The President’s New Freedom Commission Report on Mental Health (2003) The Commission declared “…the mental health delivery system is fragmented and in disarray … lead[ing] to unnecessary and costly disability, homelessness, school failure and incarceration.” The Commission declared “…the mental health delivery system is fragmented and in disarray … lead[ing] to unnecessary and costly disability, homelessness, school failure and incarceration.” “ The system has neglected to incorporate respect or understanding of the histories, traditions, beliefs, languages and value systems of culturally diverse groups.” “ The system has neglected to incorporate respect or understanding of the histories, traditions, beliefs, languages and value systems of culturally diverse groups.”

7. The President’s New Freedom Commission Report on Mental Health (2003) “Striking disparities in mental health care are found for racial and ethnic minorities.” “Striking disparities in mental health care are found for racial and ethnic minorities.” Goal # 3: Disparities in mental health services are eliminated. Goal # 3: Disparities in mental health services are eliminated.

8. Schizophrenia Depression Bail Amounts Heart Disease Homelessness Low income Sickle Cell Insurance Rates Graduation Rates Asset Accumulation Sentencing Voting Literacy HIV Capital Punishment Nutrition Diabetes Unemployment Obesity Maternal/infant Deaths Political Office Criminal Justice Substance Abuse Personality Disorders

9. Cultural Competence Knowledge, information & data from & about individuals & groups Integrated & Transformed into clinical standards skills service approaches techniques & marketing programs that match the individual’s culture and increase both the quality and appropriateness of health care and health outcomes (Davis, 2003).

10. Developing a Culturally Competent System of Care Multi-dimensional/multi-level process System Level System Level Organization Level Organization Level Program Level Program Level Individual Level Individual Level

11. Who am I ?

12. Cultural Considerations Employment Community Networks Geographic Location Family/Extended Family Immigration Status Marital Status Military Experience English Language Proficiency Spiritual Beliefs Education Literacy Parental Status Class Income Economics Political Context Country of Origin Sexual Orientation Race Ethnicity Language Cultural + Historical Knowledge/Experience Perceptions of Physical Qualities Physical Abilities Gender Age Primary dimensions influence “who” an individual is. Secondary dimensions influence an individual’s participation. (adapted from Rasmussen, 1996)

13. The Lunch Date

14. Cultural Competence: Individual Level Training and Education (films, festivals, forums, books) Training and Education (films, festivals, forums, books) Multidimensional, culturally relevant assessments Multidimensional, culturally relevant assessments Assessment tools (set-up role playing luncheons) Assessment tools (set-up role playing luncheons) Office Environment (posters, art, magazines, etc.) Office Environment (posters, art, magazines, etc.) Flexible roles and boundaries Flexible roles and boundaries Maintain an Asking Stance Maintain an Asking Stance Awareness of differences in cultural norms Awareness of differences in cultural norms individualism vs. collectivism individualism vs. collectivism Role of the community Role of the community Resources of help and healing Resources of help and healing Willingness to relinquish control and foster consumer direction Willingness to relinquish control and foster consumer direction Consumer assessment of provider cultural competence Consumer assessment of provider cultural competence

15. Domains in Program Level Administration Administration - Human Resources - Training and Education - Data collection Services- Identifying Current and Emerging Needs Services- Identifying Current and Emerging Needs Health Promotion and Prevention Health Promotion and Prevention Defining the Service Need Defining the Service Need Delivering the Services Delivering the Services

16. Cultural Competence: Program Level Access – decentralized, flexible hours, natural supports, peer mentors, linguistic competence, program advisory board, formal partnerships Access – decentralized, flexible hours, natural supports, peer mentors, linguistic competence, program advisory board, formal partnerships Meaningful involvement of consumers, community members and family members Meaningful involvement of consumers, community members and family members Inclusion of family members as preferred Inclusion of family members as preferred Holistic Programming Holistic Programming Beyond symptom reduction!!!!! Beyond symptom reduction!!!!! employment, housing, health, spirituality, purpose employment, housing, health, spirituality, purpose Family and Consumer Driven in a Strength based Approach Family and Consumer Driven in a Strength based Approach  Program diversity policies and practices  Maintain a comprehensive and up-to-date environmental scan Culture Specific Approaches Culture Specific Approaches Outcome Assessment Outcome Assessment

18. SOURCE: WWW.CCSI.ORG

19. CULTURALLY AND LINGUISTICALLY APPROPRIATE SERVICES STANDARDS [CLAS] (DHHS, 2000) Culturally Competent Care Culturally Competent Care Legal Responsibility to Provide Language Assistance Services Legal Responsibility to Provide Language Assistance Services Organizational Supports for Cultural Competence Organizational Supports for Cultural Competence

20. Cultural Competence: Organizational Level Board of Directors & Executive level support & responsibility Board of Directors & Executive level support & responsibility Organizational Infrastructure/ Resources Organizational Infrastructure/ Resources Monitor utilization & outcomes by diverse communities Monitor utilization & outcomes by diverse communities Organizational & Program cultural competence plans Organizational & Program cultural competence plans Organizational cultural competence assessments Organizational cultural competence assessments Human Resources/ culturally diverse staffing Human Resources/ culturally diverse staffing Staff development & supervision Staff development & supervision Connections to community & natural supports Connections to community & natural supports Service/ Interventions includes Linguistic Competence Service/ Interventions includes Linguistic Competence

21. Cultural Competence at the System Level Monitoring utilization & outcomes by diverse communities Monitoring utilization & outcomes by diverse communities Cultural competence system assessments Cultural competence system assessments Workforce Development Workforce Development Standard Setting Standard Setting Contracting Contracting Policy Alignment Policy Alignment Fiscal Alignment Fiscal Alignment Consumer Input & Direction Consumer Input & Direction Involvement of Grassroots Providers & Natural Supports Involvement of Grassroots Providers & Natural Supports

22. Cultural Competence: Future Directions Measure Development and Refinement Measure Development and Refinement Outcome Research Outcome Research Feedback Loops Feedback Loops Evidence-based for Whom? Evidence-based for Whom?

23. Contact Information Miriam E. Delphin, Ph.D. Co-Director, Cultural Competence and Health Disparities Research and Consultation Yale University Program for Recovery and Community Health 319 Peck Street, Building 6W, Suite 1C New Haven, CT 06513 (203) 764-7587 – phone (203) 764-7595 – fax Miriam.delphin@yale.edu Amie Parikh, MA Corporate Compliance Officer MTI Residential Services, Inc. 476 48 th Street, 4 th Floor Brooklyn, NY 11220 646.539.8091 (c) 718.492.1733 ext.112 (w) Amie_Parikh@yahoo.com