1. Mountain Mobility Buncombe County’s Community Transportation System

2. Mountain Mobility Buncombe County’s Community Transportation Program Provider of transportation services to hundreds of Buncombe County’s citizens every day Celebrating 22 Years of Service 1989 - 2011

3. Services Provided Demand Response Subscription Deviated Fixed Route (Trailblazers)

4. Demand Response Demand Response – Trips scheduled upon the request of the passenger No restrictions on time/date of medical trips Some programs with travel limited by geographic area for non-medical trips Demand Response Trips in FY2010 – 47,480

5. Subscription Subscription – Trips to the same place and the same time more than twice per week – usually ongoing medical or employment Subscription Trips in FY2010 – 73,884

6. Trips by Purpose Trip PurposeFY 2010 Medical57,309 Employment20,833 Human Service Day Program17,144 Multipurpose4,591 Nutrition16,245 Shopping/Pharmacy/Retail5,218

7. Deviated Fixed Route/Trailblazer Deviated Fixed Route – Trailblazers operate on a fixed route but will deviate off the route (up to ¼ mile) to pick up a passenger that has called in advance to request the deviation Enka-Candler Trailblazer – 4,307 trips FY 2010 Black Mountain Trailblazer – 8,271 trips FY 2010 North Buncombe Trailblazer – 4,369 trips FY 2010 $0.50 fare each boarding

8. Enka-Candler Trailblazer Ridership Ridership has increased consistently each year Overall increase of 20% Passengers per Revenue Hour has increased from 1.69 to 2.45

9. North Buncombe Trailblazer Ridership Route began in FY 2009 FY 2011 YTD Passengers per Revenue Hour is 2.30 up from 2.13 in FY 2010 Provides service to major employers in the Woodfin and Weaverville areas

10. Black Mountain Trailblazer Ridership Route began in 2001 Ridership has remained steady or increased Passengers per Revenue Mile is 3.02 for FY 2011 YTD up from 2.42 in FY 2007

11. Mountain Mobility Service Overview TargetFY 2007FY 2008FY 2009FY 2010FY 2011 YTD Total Revenue Trips 118,056127,004132,839138,31185,150 Total Revenue Hours 52,86656,63459,34560,76636,291 Average Weekday Trips 449482535542564 Average Saturday Trips 839096103107 % Demand Response40%34%35%37%34%37% % Subscription50%59%56%54%53%49% % Deviated Fixed Route10%7%9% 12%13%

12. Mountain Mobility Performance Measures FY 2007FY 2008FY 2009FY 2010FY 2011 YTD Revenue Trips per Revenue Hour2.232.24 2.282.35 On-Time Performance93% 92%93% Accidents Per 100,000 Miles1.521.50.980.760.5

13. Alternative Fuel Vehicles Fleet of 42 Vehicles 10 Liquid Propane Vehicles 12 Compressed Natural Gas Vehicles On-Site LP Filling Station Use of City of Asheville CNG Station All alternative fuel vehicles are dual-fuel

14. Advanced Technology Route Match scheduling software Full utilization of optimizing module in Route Match Optimization places approximately 90% of trips, remaining trips are hand placed On-Board Terminals and AVL in all vehicles Dispatcher fully utilizes the dispatching module in Route Match Dispatcher has geographic location of all vehicles at all times Dispatcher has live route data for all vehicles at all times

15. New Driver Training Requirements New hires receive 98 hours of training prior to driving a route alone Topics Include: General Orientation, Policies in the Workplace Passenger Assistance, Sensitivity, ADA, Passenger Relations, Aging Population, Special Needs Population, Transportation of Children CPR, Emergency First Aid, Bloodbourne Pathogens, Hazardous Materials, Emergency Procedures Substance Abuse Policy Wheelchair Securement, Lift Operation Daily Vehicle Inspections, Radio Procedures, Fuel Policy, Electronic Manifests, On-Board GPS Smith System Defensive Driving Behind the Wheel, Vehicle Obstacle Course, Field Orientation, Cadet Training

16. In Service Training Drivers receive refresher training annually Topics may be specific to a driver based on an accident or complaint General Review Topics Defensive Driving ADA Bloodbourne Pathogen Emergency Procedures Illegal Drug Use Transit Security CPR re-certification Transportation of Children

17. Driver Turnover Strong belief that safety is improved with a stable workforce