1. Texas’ Road to Success Charles Smith, IV-D Director Venancio Rodriguez, Regional Administrator for Region 2 Child Support Division Office of the Attorney General

2. Program Goals  Provide a steady source of income for families  Provide the highest quality of services available  Maintain CSD as the top-performing child support program in the country  Leverage new technologies

3. Texas Overview  State Administered / State Run  Staff: Total CSD staff: 2,624  Field staff: 2,250  Nine regions County Partners: 86  CSD IT Department  Judicial State

4. State and County Partnerships  Health and Human Services Commission  Texas Workforce Commission  Integrated Child Support System  County Domestic Relation Offices  Housing Authority  Texas Council on Family Violence  North Texas Legal Aid

5. Texas’ Legal System  Judiciary  Administrative remedies Income withholding Liens Subpoenas  Enforcement remedies

6. Child Support Review Process  Expedited administrative actions to establish, modify and enforce child support and medical support obligations [TFC § 233]  Automated assessment/scheduling  Negotiation conference Agreed or Non-agreed order Contents of CSRP order  Judicial confirmation [TFC § 233.024] [TFC § 233.027]

7. Keys to Improved Performance  Emphasis on goals: 3 C’s  Strategic planning  Analytics IDEAS + SAS EG  Strategic outsourcing  Staff training  Performance management / appraisals

8. Employer Initiative and Portal  Success  History  Focus  Latest developments

9. A secret to our success is the partnership between employers and the Child Support Division. Success

10. Texas-Sized Highlights Our partnership increases:  Collections  Collections per FTE  Collections per case  Our rank compared to other states

11. Texas-Sized Highlights

13. Employer Initiative Texas-Sized Highlights

15. Texas History Increase employer collections Increase employer compliance Improve employer customer service

16. Texas Employer Website

22. Select FEIN

26. New Hire Reporting Data Transfer System

29. Focus Texas understands employers are our number one stakeholders.

30. New Hire Verification of Employment Income Withholding Medical Support Payment Submission Termination Employer Responsibilities

31. New Hire Reporting  Most accurate and timely method for CSD to confirm employment  Critical first step to immediately ensure child support and medical support for families  May minimize inquiries and follow-up efforts

32. Verification of Employment Online Application

35. CSE Technology - Texas

36. Termination of Employment Online Application

40. Electronic Reporting Benefits 40  Secure, fast and simple to use  Reduces paper and postage costs  Provides various online methods  Improves data quality  Retrieves IWOs and NMSNs more easily  Provides print and view capabilities

41. Employer Outreach: ► Employer Call Center ► Publications ► Exhibits ► Presentations ► Trainings Partnering Together

42. Collections: 9/1/2010 - 8/31/2012

43. Texas’ Changing Demographics

44. Consistent Caseload Growth (will add 685,000 cases by 2020) 1,421,193 September 30, 2013 2,097,175 FY 2020

45. Future Enhancements/Changes  Incremental system renewal: TXCSES 2.0 Next action automation Customer self-service Order generation Court connectivity (WiFi, MiFi, or satellite)  Virtual case files

46. Future Enhancements/Changes  Centralize case initiation  Field reorganization Consolidation of call centers Consolidation of offices Creation of metro and rural storefronts

47. Technology Enhancements  Outbound Messaging Hearing and appointment reminders NCP payment notices CP disbursement notices  Office Kiosks Access to Child Support Interactive Payment by credit and debit card Other child support limited transactions  Laptops and tablets  Scanners from copiers  Digital mail

48. Questions? Contact information: Charles Smith charles.smith@texasattorneygeneral.gov (512) 460-6873 Venancio Rodriguez venancio.rodriguez@texasattorneygeneral.gov (210) 804-6403