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Senior Companion Program Performance Measure Surveys: Data Collection Date Time (Eastern) Time (Pacific)

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Presentation on theme: "Senior Companion Program Performance Measure Surveys: Data Collection Date Time (Eastern) Time (Pacific)"— Presentation transcript:

1 Senior Companion Program Performance Measure Surveys: Data Collection Date Time (Eastern) Time (Pacific)

2 Overview of the SCP Independent Living Performance Measurement study Timeline and due dates Technical assistance Review the two surveys Steps involved from data collection to reporting Q & A Session Agenda 6/28/2013SCP PM Surveys and Data Collection2

3 SCP Performance Measures Performance MeasureInstrument H9. Number of homebound or older adults and individuals with disabilities who reported having increased social ties/perceived social support SCP Independent Living Performance Measure Survey H14. Number of caregivers of homebound or older adults and individuals with disabilities who reported having increased social ties/perceived social support SCP Respite Performance Measure Survey SCP PM Surveys and Data Collection36/28/2013

4 Measures benefits for clients and caregivers served by Senior Companions (social support/ties) SCP grantees beginning a new grant cycle in PY 2013 are required to use the performance measure surveys. SCP clients and caregivers are being asked to complete the survey, but their participation is voluntary. Goal: More than 85 percent of clients and caregivers complete a survey. 6/28/2013SCP PM Surveys and Data Collection4 SCP Independent Living Performance Measurement Study

5 Study launch date: July 8, 2013 1.Download survey resources. 2.Prepare for data collection. 3.Distribute and collect surveys. 4.Enter survey data into the Client-Caregiver Surveys Spreadsheet (available in August). 5.Email spreadsheet to CNCS by September 30, 2013. 6.Report results in eGrants using your progress report. 6/28/2013SCP PM Surveys and Data Collection5 Timeline: July 8 – Sept. 30

6 Senior Corps Survey Help Desk Telephone: 1-800-207-0750 Email: SCSurvey@jbsinternational.com Monday – Friday, 10 AM – 8 PM Eastern Website www.nationalservice.gov/resources/sc-evaluations 6/28/2013SCP PM Surveys and Data Collection6 Technical Assistance

7 Performance Measure Surveys SCP PM Surveys and Data Collection7 SCP Independent Living Performance Measure Survey (for clients) SCP Respite Performance Measure Survey (for caregivers) Surveys are confidential. (No names. Store in a safe place.) Surveys are voluntary. Clients and caregivers may choose not to do a survey. 6/28/2013 Download surveys at: www.nationalservice.gov/resources/sc-evaluations

8 1. Preparation Talk to stakeholders Make a list of clients receiving independent living services (H9) Make a list of caregivers receiving respite services (H14) Decide how to give out surveys Prepare survey helpers 2. Give out the Surveys Distribute and collect the surveys Follow up as needed 3. Summarize the Data Enter the survey data in spreadsheet Email spreadsheet to CNCS Report results in eGrants as usual, using your progress report 6/28/2013SCP PM Surveys and Data Collection8 Steps from Data Collection to Reporting

9 Keep stakeholders informed (staff, volunteer stations, advisory board, volunteers). Volunteer stations are likely to be most involved in survey effort. Offer to share results with stakeholders. See talking points in information packet. 6/28/2013SCP PM Surveys and Data Collection9 Talking to Stakeholders

10 Clients who have been receiving independent living services Caregivers who have been receiving respite services Put together a client list and a caregiver list so you can track who gets a survey: One+ year service Language If assistance is needed and what kind Tracking, follow up 6/28/2013SCP PM Surveys and Data Collection10 Put together two lists: (1) clients (2) caregivers

11 Someone reads the survey and takes down the answers the client gives (interview format) A family member or caseworker could do the survey for the client: Regular and recent contact with the client Knows what the Senior Companion does for the client Senior Companions cannot assist their own clients. 6/28/2013SCP PM Surveys and Data Collection11 What about those clients who will need assistance?

12 1. How to assist clients with surveys or other confidential paperwork? 2. How to decide when someone else should provide the information for a client? a. How to determine who should provide information for a client? 6/28/2013SCP PM Surveys and Data Collection12 What advice can you share with the group about…

13 Options In person, by handing it to them to fill out; In person or over the telephone, by reading it to them and taking down their answers (on paper or on a computer/mobile device); Sending it to them through the mail; or Emailing them a link to the survey which they would fill out online. Schedule data collection See sample data collection plan and schedule 6/28/2013SCP PM Surveys and Data Collection13 Deciding how to give out the surveys

14 Volunteers or staff (survey helpers) are trained to distribute surveys to clients and caregivers. They hand surveys with envelopes to clients/caregivers to complete on their own. Client/caregiver gives it back in envelope or mails it. Some survey helpers can be trained to give survey as an interview. Senior Companions cannot give the survey as an interview to their own clients/caregivers. 6/28/2013SCP PM Surveys and Data Collection14 Preparing survey helpers

15 Resources for Preparing Survey Helpers 6/28/2013SCP PM Surveys and Data Collection15 Survey helpers need to know: How to introduce the survey and answer questions about it; How to maintain confidentiality; What they can and cannot do to assist; and, What to do with completed surveys. Survey helper training resources are available on the website. Facilitator notes Exercises Handouts PPT slides Use them as is or modify.

16 Distribute and collect surveys. Steps depend on how you do it: in person, telephone, mail, online (see Information Packet) Follow up to achieve high response rate. Aim for at least 85% surveys returned. Use your Client and Caregiver lists to track. 6/28/2013SCP PM Surveys and Data Collection16 Giving out the Surveys

17 Download the Excel spreadsheet and instructions. Enter survey data into the spreadsheet. Calculates response rate and results for you! Email the spreadsheet to CNCS by Sept. 30, 2013. Report results in eGrants using your progress report on your usual reporting timeline. 6/28/2013SCP PM Surveys and Data Collection17 Summarizing the Data The spreadsheet will be available in August, and training is coming! www.nationalservice.gov/resources/sc-evaluations

18 6/28/2013SCP PM Surveys and Data Collection18 Questions?

19 6/28/2013SCP PM Surveys and Data Collection19 Resources Next Webinar: Summarizing the Data (dates to be announced ) Senior Corps Survey Help Desk Telephone: 1-800-207-0750 Email: SCSurvey@jbsinternational.com Monday – Friday, 10 AM – 8 PM Eastern Website www.nationalservice.gov/resources/sc-evaluations


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