Alex@Coman.org Tel:(972)3-510-1768 -2- WWW.Coman.org Process Management Copyright 2002 Dr.Alex Coman Juran, J.M., Planning for Quality Minimal Cost 0f Quality Curve 100% Good Defect Rate 100% Defective Costs per good unit of Product Prevention & Appraisal Costs Failure Costs Internal + External Total quality Costs Minimal Cost of Quality Optimal Conformance Level
Alex@Coman.org Tel:(972)3-510-1768 -3- WWW.Coman.org Process Management Copyright 2002 Dr.Alex Coman Deming: In god we trust, all others must bring data The Patriot Missile in Operation Desert Storm: General Schwartzkopf: 33/33 = 100% President George Bush: 41/42 Air-defense General Jaygarner: Saudi Arabia: 80% Israel:50% Air-defense General Jaygarner Later: Saudi Arabia: 70% Israel:40% Army after Congressional inquiry: 10 hits. Congressional expert: 1 confirmed hit. Independent research tank: ?/47 scuds were destroyed by Patriot MIT researcher: just from CNN footage, definitive misses were classified as hits. F117 A Stealth Bomber hits in Desert storm: 90%. F117 A Stealth Bomber hits in Desert storm Later: 60%. Tomahawk missile hits (288 fired): 85% Tomahawk missile hits (288 fired) Later:50%
Alex@Coman.org Tel:(972)3-510-1768 -4- WWW.Coman.org Process Management Copyright 2002 Dr.Alex Coman 250%: 380% Spec 100% Code 70% Use 75% Test 47% None Cost of [Lack of] Quality: X10 Law 240 Exposed 1 Complaint 24 Damaged
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