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Pat Keehley, Ph.D. Keelin International, LLC National Council of State Boards of Nursing NLC and Consumer Conference June 9, 2011, Chicago, IL.

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Presentation on theme: "Pat Keehley, Ph.D. Keelin International, LLC National Council of State Boards of Nursing NLC and Consumer Conference June 9, 2011, Chicago, IL."— Presentation transcript:

1 Pat Keehley, Ph.D. Keelin International, LLC National Council of State Boards of Nursing NLC and Consumer Conference June 9, 2011, Chicago, IL

2 . Lessons from Yap and beyond….. but where is Yap? Yap United Nations Honolulu, HI Washington, D.C Salt Lake City 2

3 Performance measure A number that represents an activity, process, function, or human behavior in your organization. Accountability Taking responsibility or action; liable; answerable for behavior or actions. 3

4 ASK Gain a better understanding. Resolve problems and performance issues. Identify improvement opportunities. TALK Where to focus improvement efforts. Which measures are a priority. Ensure behavior focuses on improvements. 4 Performance Measures + Accountability is where its A.T.

5 I have Thought about Anguished over Become frustrated with Embraced and loved Or completely ignored performance measures over the past 30 days. Yes No 5 RESPOND https://www.surveymonkey.com/s/NCSBN

6 RESPOND: https://www.surveymonkey.com/s/NCSBN I have asked about performance measures in the past 15 days. Yes No I have talked with someone about performance measures in the past 15 days. Yes No 6

7 Salt Lake City, UT Performance measurement audit. Sponsored by city council. (A.T.) Collected all measurement reports produced in a month. 12 to 18 inches high. Used approximately 12% for decision making. 7

8 RESPOND: https://www.surveymonkey.com/s/NCSBN Lesson 1: Salt Lake City – Use it or lose it. I have more performance measure information and/or reports than I can put to good use. Yes No 8

9 Washington, D.C. U.S. Government Accountability Office Conducted management reviews of Social Security Administration and the Internal Revenue Service. Analyzed productivity defined as outputs/inputs. (A.T.) Walked barefoot through the data for exploration and discovery. (A.T.) 9

10 RESPOND: https://www.surveymonkey.com/s/NCSBN Lesson 2: Washington D.C. – Walk barefoot through your data. I take time to explore performance measures and data with a relaxed and curious approach. Yes No 10

11 Yap, Federated States of Micronesia Visiting the Yap Department of Education Measures related to No Child Left Behind (A.T.) A fathom is not a fathom. Did not standardize measures to communicate and compare. (A.T.) 11

12 RESPOND: https://www.surveymonkey.com/s/NCSBN Lesson 3: Yap – Standardize measures for comparison. I am comfortable comparing performance measures across organizations. Yes No 12

13 United Nations Program evaluators based in Geneva. Reviewed programs in Africa (A.T.). Emphasized financial measures. Lacked measures that encouraged efficiency and improvements. (A.T.). 13

14 RESPOND: https://www.surveymonkey.com/s/NCSBN Lesson 4: United Nations – Ensure your measures are appropriate for the work and goals. I use performance measures that appropriately encourage high performance. Yes No 14

15 Honolulu, HI Mayor Mufi Hannemann. Rained 42 consecutive days. Infrastructure could not contain sewage. (A.T.) Lose – lose situation. Received heavy criticism for results of disaster. (A.T.) 15

16 RESPOND: https://www.surveymonkey.com/s/NCSBN Lesson 5: Honolulu, HI. Be prepared to take the hit for hard decisions. I am ready to make hard decisions based on measures and live with the consequences. Yes No 16

17 1.Salt Lake City, UT. - Use it or lose it. 2.Washington, D.C. - Walk barefoot through the data. 3.Yap, FSM – Standardize measures for comparisons. 4.United Nations - Ensure measures are appropriate for work and goals. 5.Honolulu, Hawaii – Be prepared to take a hit for hard decisions. 17

18 18 Pat Keehley, Ph.D. Unexpressed gratitude is of no value to anyone. THANK YOU Talk – Contact me at pkeehley@gmail.com Ask – Have a safe trip home.


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