2. Date:11/19/14 Team Members: Nick Harrison

3. Problem: Material brought back from jobsites is not easy to find in the warehouse, and is not kept track of at all. Goal: Create a system to manage the organization and tracking of the material.

4. Customer(s)CTQ KPOV(s) KPIV(s) Communication between project managers and warehouse manager Material placed in organized manner, and tracked in system Project Managers Easy system to find correct material Organized material Communication between project managers and warehouse manager Warehouse Manager Material placed in organized manner, and tracked in system Easy system to find correct material

7. Data Points Time taken searching for material. Whether or not a PM asked the Warehouse manger for help? Did the PM find all the material they were looking for?

10. According to the data: The communication between the Project Managers and the Warehouse manager does not show a correlation between how long or if the material is found. Whether or not the material is found shows a correlation between how much time is spent looking. If the material is not available, then the Project Manager spends more time looking than if the material is found right away.

11. The KPIV that causes the most problems with the KPOV is the lack of a system that keeps track of available material within the warehouse. This is shown by the increased time spent looking for material that is not available in the warehouse. If there was a list available, then the Project Manager could easily look at the list and determine if what he needs is in the warehouse or not without wasting time looking for it.