1. TD TownHall Meeting January 28, 2011

2. Agenda Monthly Metric Review Network Upgrade Status Server Move Status Filemaker Pro Cleanup Windows 7 Migration Update Exchange Migration Update Questions?/Feedback?

3. Service Management Metrics

6. Network Upgrade Status The 10GB link is up and running as of 1/26! Data transfers are faster: – Tested database access from WH and FCC – Designers saved files from TD to storage at FCC

7. TDServer Move Status Replicate TDSERVER data to new TDFILER and TDSERVER1-WEB – More disk space! Virtual Server Creation COMSOL License Server 4.1 Upgrade – Success! – Upgrading clients Server Moves

8. Filemaker Pro Cleanup Current State: ~ 180 copies of Filemaker Pro at different version levels. (Mostly 5.5) End State:38 users, some with multiple copies. Note from Division Management Cleanup: Note: We will remove software but not local databases – Identify systems for software removal – Service Desk to send notice about removal dates – Service Desk to remove software. Verify removal worked and systems functioning Upgrade/Install of FMP11: – Identify systems to gets multiple copies. Long term and short term – Note: User will migrate databases – – Service Desk to make schedule and notify customer of install – Verify Installation worked. – Service Desk will follow up on removing old version from temporary copies

9. Windows 7 Update FESS/ESH (Feb) WDRS/CD (Mar) TD/PPD (Apr/May) WDRS/DIR (May) BSS/FIN (June)

10. Windows 7 Update DiscoveryCommunicateRolloutReview

11. Windows 7 Migration

12. Windows 7 Update Hardware State: Number of Recommended Hardware Upgrades To MinimumTo Recommended Increase System RAM094 Increase Hard Disk Free Space2261 Upgrade Graphics Card038 Upgrade Optical Drive00 Add Audio Output Capability00 Upgrade BIOS00 Number of Recommended Hardware UpgradesTo MinimumTo Recommended Computers that require NO hardware upgrades92174 Computers that require 1 hardware upgrade2255 Computers that require 2 hardware upgrades036 Computers that require 3 or more hardware upgrades 022

13. Windows 7 Update Device Drivers Source of Device DriverHardware DevicesPercentage Included on the Windows 7 DVD814184% Available from Microsoft Update1652% Information available from manufacturer website2082% Contact the Device Manufacturer (unknown driver or incompatible) 112112% Total9635100%

14. Windows 7 Update Software NameVersionInstallations Microsoft.NET Framework 2.0 Service Pack 22.2.30729285 Microsoft.NET Framework 3.0 Service Pack 23.2.30729284 Microsoft.NET Framework 3.5 SP13.5.30729284 WIMGAPI1.0.0.0279 Configuration Manager Client4.00.6487.2000274 Microsoft Office Proofing (English) 200712.0.4518.1014271 Microsoft.NET Framework 1.11.1.4322268 Security Update for CAPICOM (KB931906)2.1.0.2260 WebFldrs XP9.50.7523249 Symantec AntiVirus10.1.4000.4240 KCA Provider 2.2.0.2 for NetIDMgr 1.12.2.0.2239 MSXML 4.0 SP2 (KB973688)4.20.9876.0232 MIT Kerberos for Windows (32-bit) 3.2.23.2.2231 MSXML 4.0 SP2 (KB954430)4.20.9870.0225 Java(TM) 6 Update 136.0.130189 Microsoft Save as PDF or XPS Add-in for 2007 Microsoft Office programs 12.0.4518.1014180 Scalable WinINSTALL Agents10.00.0000151 Microsoft Office Shared MUI (English) 200712.0.6425.1000143 Microsoft Office Shared Setup Metadata MUI (English) 2007 12.0.6425.1000143 Microsoft Software Update for Web Folders (English) 12 12.0.6425.1000143 Microsoft Office Proof (English) 200712.0.6425.1000142 Microsoft Office Proof (French) 200712.0.6425.1000142 Microsoft Office Proof (Spanish) 200712.0.6425.1000142 OGA Notifier 2.0.0048.02.0.0048.0139 Microsoft Office Excel MUI (English) 200712.0.6425.1000137

15. Exchange Migration Update Software/hardware orders Building self-service tools for migrating local data Client choice discussion with mgmt Training Service Desk on assisting users Expect to start migration in Spring

16. Questions/Comments?

17. Service Management Metrics