1. http://www.bized.co.uk Copyright 2006 – Biz/ed Market Research

2. http://www.bized.co.uk Copyright 2006 – Biz/ed Market Research

3. http://www.bized.co.uk Copyright 2006 – Biz/ed Secondary Research

4. http://www.bized.co.uk Copyright 2006 – Biz/ed Existing Sources Internal Sources Company Accounts Internal Reports and Analysis Stock Analysis Retail data - loyalty cards, register data, etc. External Sources Government Statistics Trade publications Commercial Data - Gallup, Mintel, etc. Household Expenditure Survey Magazine surveys Other firms’ research Research documents – publications, journals, etc.

5. http://www.bized.co.uk Copyright 2006 – Biz/ed Primary Research

6. http://www.bized.co.uk Copyright 2006 – Biz/ed Market Research Primary Research –First hand information –Expensive to collect, analyse and evaluate –Can be highly focussed and relevant –Care needs to be taken with the approach and methodology to ensure accuracy –Types of question – closed – limited information gained; open – useful information but difficult to analyse

7. http://www.bized.co.uk Copyright 2006 – Biz/ed Sampling Methods

8. http://www.bized.co.uk Copyright 2006 – Biz/ed Market Research Random/Segment Sampling –Samples on the basis of a representative segment –Random –May give more relevant information –May be more cost effective

9. http://www.bized.co.uk Copyright 2006 – Biz/ed Market Research Random Samples – equal chance of anyone being picked –May select those not in the target group – indiscriminate –Sample sizes may need to be large to be representative –Can be very expensive

10. http://www.bized.co.uk Copyright 2006 – Biz/ed Market Research Concept Testing –Description in Writing –Likes and Dislikes –Willingness to Buy

11. http://www.bized.co.uk Copyright 2006 – Biz/ed Market Research Geographic Test Market –Primarily based on geographical areas or ‘clusters’ that can be seen as being representative of the whole population Direct Market Testing –Testing Certain Households Focus Groups Snowball Sampling –Samples developed from contacts of existing customers – ‘word of mouth’ type approach!

12. http://www.bized.co.uk Copyright 2006 – Biz/ed Outline your “Areas of Questioning” Such as: A. Shopping Habits among customers for this store and other similar stores. B. Level of Customer Service Satisfaction today and in the past. C. Demographic Questions

13. http://www.bized.co.uk Copyright 2006 – Biz/ed Designing Your Survey Use close ended questions as much as possible. Yes/No Multiple Choice Likert Scale (1-10, with 1=poor, 10=excellent)

14. http://www.bized.co.uk Copyright 2006 – Biz/ed Market Research Quantitative and Qualitative Information: Quantitative – based on numbers – 56% of 18 year olds drink alcohol at least four times a week - doesn’t tell you why, when, how Qualitative – more detail – tells you why, when and how!

15. http://www.bized.co.uk Copyright 2006 – Biz/ed How many surveys to conduct? If your survey is among consumers (B2C) a good number of completed surveys would be 50-60 (try for 100!). If you are conducting a survey among business people: B2B (25- 30 surveys would be fine).

16. http://www.bized.co.uk Copyright 2006 – Biz/ed Purpose

17. http://www.bized.co.uk Copyright 2006 – Biz/ed Market Research Advantages of Market Research –Helps focus attention on objectives –Aids forecasting, planning and strategic development –May help to reduce risk of new product development –Communicates image, vision, etc. –Globalisation makes market information valuable (HSBC adverts!!)

18. http://www.bized.co.uk Copyright 2006 – Biz/ed Market Research Disadvantages of Market Research –Information only as good as the methodology used –Can be inaccurate or unreliable –Results may not be what the business wants to hear! –May stifle initiative and ‘gut feeling’ –Always a problem that we may never know enough to be sure!

19. http://www.bized.co.uk Copyright 2006 – Biz/ed Research Lab Center Your Assignment

20. http://www.bized.co.uk Copyright 2006 – Biz/ed Kool Is Cool To increase market share in the refrigerator market by developing the first refrigerator with options Sold in the same way as new cars with each person ordering the features they want Target market is second-time buyers 30-50 years old

21. http://www.bized.co.uk Copyright 2006 – Biz/ed Smiles Toy Company Toy that will sell well in the holiday rush Market is 3-10 years of age Develop a product that will position itself well in this market segment Management team needs you to inteview parents of children in this age group. Find out wants and needs that parents look for in toys to satisfy their small children

22. http://www.bized.co.uk Copyright 2006 – Biz/ed 94 Fifty

23. http://www.bized.co.uk Copyright 2006 – Biz/ed Holo Generator Innovative product like a Holo- Generator Fits in the size of your hand Plays three-dimensional music videos through sound and holographic images.

24. http://www.bized.co.uk Copyright 2006 – Biz/ed Hints Brainstorm questions to ask a segment Make sure segment is accurate for product