Presentation on theme: "Nonverbal Communication"— Presentation transcript:
1 Nonverbal Communication Communication without words; a process by which an individual stimulates meaning in the mind ofanother person through intentional and unintentional messages through use of the body and voice
2 Everything except the WORDS. It includes:SOUNDSBODY LANGUAGEENVIRONMENTAL FACTORS
4 RELATES to verbal communication It often accompanies a person’s words.
5 Repeat or REINFORCENonverbal message conveys the same idea as the verbal; can take either verbal or nonverbal message away and it still gives the same messageExamples: saying “Hello” while waving or saying “Be quiet” while holding index finger up to your mouth
6 Nonverbal goes against verbal; they do not match up "I'm fine."ContradictsNonverbal goes against verbal; they do not match upExamples: Nodding yes while shaking head no, saying “I’m fine” when your head is hanging down with slumped shoulders, etc.Note: Which is more believable when verbal and nonverbal behaviors are contradictory? Why?
7 nonverbal message replaces verbal message; (also called emblems) Substitutenonverbal message replaces verbal message; (also called emblems)Examples: waving to say hello, thumbs up for “good job,” clapping at a concert, hitchhiker thumb
8 ComplementNonverbal supports verbal; used to show how to do something, show sizes, or emphasize emotional feelings; we complement the verbal message with the nonverbal message when demonstrating something or giving directions & pointing (also called illustrators)Examples: “The fish was this big” while holding hands out to indicate size or “I’m so frustrated!” while shaking fists
9 Accent Use of gestures & facial expressions to emphasize or punctuate spoken words (also called illustrators) Examples: yelling “That’s it!” while pounding fist, emphasizing words through tone of voice, saying “My first point…” while holding up one finger
10 RegulateNonverbal cues that control or regulate the interaction of flow of communication between ourselves and another person (Called regulators)Examples: nodding head and saying “uh huh,” giving eye contact, opening mouth to speak, leaning forward, raising eyebrows, or raising index finger
11 Conveys EMOTIONAL and RELATIONSHIP dimensions of a message
12 Characteristics of Nonverbal Communication SUBCONSCIOUS: most often; not aware of the message. we process and interpret on this level.CONTEXTUAL: dependent upon the situationAMBIGUOUS: open to interpretation and can be confusingCULTURAL: dependent upon culture
13 Characteristics of a Positive Professional Image CONFIDENCEPOISEASSERTIVENESSIMMEDIACY
14 Voice: human soundCommunication through voice (vocal cues other than words = paralanguage) such as…PitchInflectionVolumeToneRatePauseSilenceLaughterVocalizations
15 BODY TALKvisual messages we send with our physical presence
17 Kinesics:The study of human movement and gesture, including facial expression & eye contactPOSTURE: how you hold yourselfMUSCULAR TONE/TENSION: shows comfort level
18 Also: Movement and Gestures MOVEMENT: way you walk or moveGESTURES: movement of any part of the body
19 Also: Facial communication EYE COMMUNICATION: contact, regulate interaction, provide spaceDIRECT eye contact often viewed as honesty/integrity
20 Affect displays Nonverbal behaviors used to communicate emotions Examples: hugging someone to express love or shaking fist at someone to show anger
21 AdaptorsNonverbal behaviors that help us to satisfy a personal need and adapt to the immediate situation; not really intending to communicate meaningExamples: scratching mosquito bite, adjusting glasses, combing hair, pulling hanging thread of clothing, etc.
22 ENVIRONMENTAL CUESthe way you use space, distance and territoriality
23 Communication through the use of space Proxemics:Communication through the use of spaceTerritoriality- fixed area that is occupied, controlled and defended by a person or group as their exclusive domain; regulates social interaction; can be source of conflict; indicates ownership (permanent or temporary)
24 Zones of Space: Intimate: 0- 1 and ½ feet Personal: 1 and ½ - 4 feet Social: 4-12 feetPublic: Beyond 12 feet
25 TERRITORY: people may identify a space, claim it, and protect it TERRITORY: people may identify a space, claim it, and protect it. SENDS A MESSAGE!TOUCH: Rules and norms have shifted. Watch it!
26 CHRONEMICS: TIME communication How you use time sends strong messages about YOU, your PERCEPTIONS of others, your relationships with them and your ATTITUDE about responsibilities.
27 ARTIFACTS: articles of adornment for you or your surroundings OBJECTS: all the materials you keep in your spaceCOLOR: highly associated with emotions and meaningsFRAGRANCE/ODOR: sense of smell is directly linked to emotion and memory