2 What is Knowledge? The Old Pyramid datainformationknowledgewisdomInformation that changes something or somebody—becoming grounds for action by making an individual, or institution capable of different, more effective actionDrucker, The New Realities
3 What is Knowledge Management? More definitions than WebsterWiigDruckerRumizenNeilsonMy TakeMore varieties than Heinz 57British PetroleumBuckman LabsFordOthers
4 A few Foundation Principles and Building Concepts Knowledge Influences SuccessKnowledge Resides in the Heads of PeopleTwo Types of KnowledgeCodifiedPersonalizedKnowledge Sharing Requires a Conduit to Happen SystemicallyTechnology is the conduitKnowledge Sharing Requires TrustKM embraces both the Knowledge Based organization and the Learning OrganizationKM has planned architectural frameworks
5 Knowledge Influences Success Peter Drucker (the one factor)Toffler (Survival in Knowledge Age is not who can read or write but who can learn and unlearn quicker)Nonaka (the cutting edge)Tom Peters (sum total of value-added)Handy, Drucker (primary factor of productivity)
6 Knowledge Originates and Resides in the Heads of People and the Two Types of Knowledge Explicit – knowledge that is codified, recorded, or actualized into some form outside of the headBooks, periodicals, journals, maps, photographs, audio-recordingsWebpages, websites, portalsTacit – Knowledge from experience and insight, not in a recorded form, but in our heads, intuitionIntellectual capital -Doesn’t mean much unless packaged in useful waystechnology and global environment is redefining “useful ways”
7 Technology Enables New Knowledge Behaviors Technology shapes how we live (radio, television, computer, biotechnology)Pushes KM, doesn’t drive itFacilitates flow of knowledgeOne look, one feelEasy accessEasy dissemination (push-pull)Different storage (from paper to digits)
8 Knowledge sharing and transfer requires trust Trust is hard to build in cyberspaceTrust usually requires initial face-to-faceSharing must be open and reciprocalBased upon a commonalityTime to do soSocial identity in cyberspace
9 Shift from Managing Stocks of Stuff to Managing Flows of Knowledge (Nielson) Librarians use to managing stuffBooksMagazinesCassettesAdministrators use to managing stuffBuildings and furniture, landPeopleMoneyAutomators use to Managing StuffComputersFiber opticsBandwidth
10 KM Embraces the Learning Organization and the KBO Peter Senge, The Fifth DisciplineLearning Styles (Visual, Auditory, Kinesthetic)Change Intervention Styles (Engineer, Teacher, Socializer, Commander)Adult Learning Theory (Experiential, Critical Reflection, Self-Directed)Share knowledge to learn quicker, relearn and “unlearn” fasterWhat is a KBO?
11 Knowledge Requires Capture, Organization, Access and Leverage OLD WAYCapture form is written, auditory or graphical representationsOrganization is via tables of content, indexes, classification systems used by publishers, libraries, etcAccess when physical body goes to where the knowledge is located…a library, a company, a research laboratory, a schoolTacit knowledge rarely tappedLeverage is a sum gameNEW WAYCapture from is digits in cyberspaceOrganization via software programs designed upon engineering principles, mathematical equations, word associations in cyberspace 24/7/365Access wherever the physical bodies link via computersTacit knowledge tapped using many different technological toolsLeverage is exponential, multiples upon multiples
15 KM is different from a KMS KM is whole ball of wax (people, technology, processes, learning, business)KMS is a knowledge management system that makes it happenKMS is comprised of four componentsContent management applicationsExpertise locator applicationsCollaborationPortalAll tightly integrated
16 KM Important Lessons Learned KM - beyond fad – a distinct management concept suggesting it’s prudent to manage the intellectual assets of an enterprise, to cultivate for advantage in the marketplaceKM is complex, integrative with other disciplinesOld skills and abilities don’t necessarily work in KM environment – must be redefined, polished, updatedPrinciples and concepts are not new- what’s new is the merger with technology to do so and practical applicationsLibrarians have many skills that apply to KM
Your consent to our cookies if you continue to use this website.