1. CERN IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t IT Department Website 2011 Overhaul Cath Noble – IT-DI-LCG February 2011

2. CERN IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t Overview Motivation Proposal Roles, workflow, training Migration & retirement Prototype Summary 2

3. CERN IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t IT website has a problem… Information fragmented and hard-to-find –300+ independent websites Majority based on previous department structures Lots of sites, lots of conflicting information –“Variations on a theme” template make usability difficult and unpredictable Navigation is unstructured & has often disintegrated –Search doesn’t work –Target audience is not clear 3

4. CERN IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t IT website still has a problem… Information is unreliable –Content maintenance… hit-n-miss! Owners come, owners go –No archive policy Overall consistency, coherency and usability has been lost. 4

5. CERN IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t Overview Motivation Proposal Roles, workflow, training Migration & retirement Prototype Summary 5

6. CERN IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t Proposal – our main audiences Analysis of search keyphrases, top URL hits & information-gathering missions show three main audiences 6 1.CERN-wide  New users and visitors  Other departments  Users – general  Users – specialised 2.IT Staff 3.Interested Public Help Access to IT-related Services Information about IT and Dept ‘Internal’ site for IT staff About IT and Dept, Computing at CERN

7. CERN IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t Proposal - the aim An official hub/portal for all IT-related communications and services –audience- and service-based architecture complements the Service Catalogue –centralised management of structure Coherent ‘storyline’ in navigation, look&feel –automated wherever possible Reduce manual intervention –regularly maintained Trusted, reliable content Change the way the IT website is managed and hosted. 7

8. CERN IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t Proposal – in practice As much official content as possible will be: –migrated and created using Drupal content management system –managed under one address: cern.ch/departments/it/ cern.ch/departments/it/ »provisional URL – to be approved 8

9. CERN IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t Overview Motivation Proposal Roles, workflow, training Migration & retirement Prototype Summary 9

10. CERN IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t Who? Concrete implementation of new site –New build & initial information structure IT Webmaster –Routine site maintenance & co-ordination IT Webmaster –Drupal backbone Drupal Support Team / OIS 10

11. CERN IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t Providing and publishing content –Web Content Team IT Webmaster Service Content Providers - SCP –Ideally your Service Catalogue person –Helpdesk MoD, Secretariat, willing individuals No longer ‘Group Webmaster’ role Who? 11

12. CERN IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t Decision on ‘official’ content depends on the Service Owner or GL of SCP –Total flexibility on content Complement Service Catalogue where necessary You have 100% decision over what is published Delegate to SCP for decision –Prototype framework provided for guidance Who? 12

13. CERN IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t Content maintenance –Service Content Provider (SCP) is responsible No need to notify the IT Webmaster every time there is an update –IT Webmaster responsible for: Some top level content, general landing pages –IT Webmaster to trigger regular, general maintenance overviews Early stages: “Chase’n’check” the SCPs ~2 months Less frequent with stabilisation of Service Catalogue, SCP familiarity with content maintenance duties Who? 13

14. CERN IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t Workflow – new content SCP responsible for content maintenance IT Webmaster to trigger regular content overviews with SCPs SCP creates and populates new pages, adds to permitted menus etc SCP works with IT Webmaster to enhance structure/permissions etc if more advanced requirements IT Webmaster creates initial zone/permissions for new content under cern.ch/departments/it IT Webmaster notified by SCP/SO Feasibility of creating content in Drupal / IT site Appropriate referencing of new content Content validation workflows SCP/SO to decide what official content + information structure desired 14

15. CERN IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t Workflow – revising content IT Webmaster to trigger regular content overviews with SCPs Content published Validation/publication of draft passed to either: Service OwnerorSCP SCP updates/creates content, menus etc SCP/SO decision to update/revise content 15 DRAFT

16. CERN IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t Drupal Training New site designed to minimise need for SCP training. –Content structure provided – very easy to add content No formal training sessions planned –Informal basic training can be provided by IT Webmaster –www.cern.ch/entice community is helpfulwww.cern.ch/entice 16

17. CERN IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t Overview Motivation Proposal Roles, workflow, training Migration & retirement Prototype Summary 17

18. CERN IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t All “turquoise template” sites –All sites listed under “Additional Information” in the Service Catalogue –Will go to the IT site Reference section 18 Migration – first stage

19. CERN IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t All “no-template” sites will follow. 19 Migration – second stage

20. CERN IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t Migration - optional Twikis have their own universe In principle will not be touched. However more than welcome to join cern.ch/departments/it/… if desired 20

21. CERN IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t 21 “Self-contained universe” or established/branded IT websites will not be migrated Migration - unlikely

22. CERN IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t Implement ‘Good Housekeeping’ and Archiving as a policy –Archive sites if of value –Delete if obviously rubbish How? –Archiving options under discussion Identifying sites…. Big task…. T. Bell, A. Wagner, D. Noyes –Content maintenance-tracking possibility in Drupal. Process not perfect but better than what we have now. 22 Retirement

23. CERN IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t Overview Motivation Proposal Roles, workflow, training Migration & retirement Prototype Summary 23

24. CERN IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t The prototype 24 www.cern.ch/it-test Respects the CERN graphic charter Complements the Service Catalogue Targeted audiences Automated Consistent global navigation across entire site A working Search

25. CERN IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t Presentation title - 25

26. CERN IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t Summary A tool: Drupal Site hosted & managed on one address Create a dedicated Web Content Team Working prototype: www.cern.ch/it-testwww.cern.ch/it-test GLM help needed –Review proposal + prototype –Feedback for improvements –Support the set-up of the Web Content Team Ensure SCP role is taken seriously –The go-ahead to build… 26

27. CERN IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t Supplementary material

28. CERN IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t When? Drupal 7 released December ’10 CERN Theme D7 version to be stabilised URL to be decided by DG/CO team Initial construction assured by IT webmaster ~2/3 months SCP to build/populate their pages 1 month Go ahead from DHO / final tweaks 2 weeks OIS/Drupal Support / Computer Security OK to go live 1 week Online 28

29. CERN IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t Example 29 ?