1. INCREASE COLLECTIONS USING e-IWO AND THE DEBT INQUIRY SERVICE50
CELEBRATES YEARS
OF SERVING FAMILIES: THE
MAGIC
IS STILL ALIVE
ERICSA
INCREASE COLLECTIONS USING e-IWO AND THE DEBT INQUIRY SERVICE
ERICSA
BILL STUART,
BEV WOOTEN,
TOBY HALLOWS, AND RENEE HIGGS
ERICSA 50th Annual Training Conference & Exposition ▪ May 19 – 23 ▪ Hilton Orlando Lake Buena Vista, Florida

2. What is e-IWO? States electronically send IWOs
Employers electronically acknowledge IWO
Federal Employer Identification Number (FEIN) is key
Handles terminations, lump sum payments
Implementation Options for employers
System to system
Fillable PDF and Spreadsheet

3. Portal Registration Everyone must register Complete a Profile form
Registration includes Agreement

4. e-IWO Process Flow

5. Why Do It? Gets support to the families faster
Adding additional employers is straightforward
Saves time, money, and resources
Ensures uniform IWO data from all states
Increases accuracy and reliability of data
Acknowledgement provides timely feedback

6. Get Rid of the Crates!

7. Process to implement e-IWO
Complete Profile form
Provided with FEIN file
We establish connectivity with you
Test files to employers
Test acknowledgements from DFAS
Let employers you’re going live
GO LIVE!!

8. e-IWO Cost/Benefit As of 02/28/2013
States
Development Cost
Collection Increase
Administrative Savings 27
States in production
$1,620,000
Calculation
400 hours (Estimated development hours) X
$ (Estimated Hourly Rate) X
27 States
$93,990,788
1,310,314 (# e-IWOs 5/ /2013)
X 51% (Success Rate for IWOs
$ (2.5 week Collection Increase)
$1,310,314
1,310,314(e-IWO’s issued from 5/2005 – 03/2013)
$1.00 (Average cost to mail an IWO)

9. States on e-IWO New Jersey Arizona New York Arkansas North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
South Dakota
Tennessee
Texas
Virginia
Washington
West Virginia
Arizona
Arkansas
California
Colorado
District of Columbia
Florida
Idaho
Illinois
Indiana
Massachusetts
Michigan
Missouri
Nebraska

10. 430+ Employers on e-IWO – Comprising 4,300+ FEINs
Adecco
ADP
Coca Cola
Costco
DFAS
Dollar General
Dollar Tree
Express Professionals
Jack in the Box
Kelly Services
Meijer
Pepsi
Peoplelink
Quest Diagnostics
Ruby Tuesday
SSA
Target
Tyson Foods
UPS
Time Warner Cable
USPS
Verizon
Wal Mart
Yum! Brands

11. Resources
Software Interface Specification Document link:
e-IWO Workgroup
31 States; 65+ employers – bi-monthly calls

12. Questions & Answers
Contact Information Bill Stuart

13. Coca-Cola Refreshments USA, Inc. e-IWO Voyage
Decision to Convert
Implementation
Process & Procedures
Benefits
Classified - Internal use

14. Coca-Cola Refreshments USA, Inc. e-IWO Voyage – Decision to Convert
Multi-State employer
Shared Service Environment
Multiple FEINs
Process High Volume of IWOs
Paperless Processing
Elimination of Duplication
Increase Productivity
Classified - Internal use

15. Coca-Cola Refreshments USA, Inc. e-IWO Voyage - Implementation
First Contact
Choice of Format
Internal Resources
Set Up
Testing Phase
Working with the States
Validation & Consolidation of FEINs
Case Reconciliation
Classified - Internal use

16. Coca-Cola Refreshments USA, Inc. e-IWO Voyage – Process & Procedures
Advantages of Paperless Processing
Print Only When Required
Creation of Process Flow
Electronic Responses
Termination & Suspension Process
Daily Process Notifications
Reporting of Lump Sum
Classified - Internal use

17. Coca-Cola Refreshments USA, Inc. e-IWO Voyage - Benefits
Cost Effective
Improved Efficiencies
Increase in Turnaround Time
Funds Disbursed to Families Quicker
Security
Reduction of Inquiries
Partnership W/State & Federal Agencies
Classified - Internal use

18. Coca-Cola Refreshments USA, Inc. e-IWO Voyage
Smooth Sailing……
Classified - Internal use

19. Additional yearly savings
Oklahoma Child Support Services The benefits of e-IWO for a state agency
Reducing costs
Budgets
Additional yearly savings
Additional employers
Additional IWOs
Percentage increase from previous year

20. Oklahoma Child Support Services The benefits of e-IWO for a state agency
Saving time
Case Workers
Employers
Shifting workloads
Case workers

21. Oklahoma Child Support Services Outreach Activities and Benefits
Employer outreach
Workshops
Seminars
Luncheons
Webinars
Training videos

22. Oklahoma Child Support Services Outreach Activities and Benefits
Increased good will
Options for employers
Cost savings

23. Oklahoma Child Support Services The Future for States and Employers
States as employers
Increasing number of Employers on portal
Employers
Increasing number of States on portal
Percentage of IWOs by electronic means

24. What is the Debt Inquiry Service?
Centralized process for employers to report employees who are eligible to receive upcoming lump sum payouts such as bonuses, severance, vacation payouts, and other types of payments
Information provided by employers is compared to OCSE’s national debtor file that contains individuals who owe past-due child support
State agencies receive matches and contact the employers if money should be withheld from the lump sum payment

25. What employers are participating?
Major employers include –
Costco
AT&T
Coca-cola Refreshments
Gap, Inc.
Target
Shell Corporation
and locally – University of Central Florida!
A total of 45 employers are currently sending DI files.

26. What information do states receive on the portal?
Here’s a brief demonstration

27. Which states are participating?

28. How can states participate in DI?
Fill out a Debt Inquiry Profile
Have your technical support group authorize you to use DI by having your state’s proxy server send a SD role code for you when you use the Portal
Contact the Portal Help ,
to activate portal use

29. What are the benefits for families and children?
Lump Sum payouts = increase collections
Lump Sum notifications provide opportunities for new employment identification
Electronic notifications provide faster communication of new available income = faster money to families

30. How can we recruit more employers?
Contact state chapters of the American Payroll Association
Ask your state employment security agency to provide information to employers
Contact large employers in your state directly
Interested employers may contact the OCSE Employer Services Team at

31. Oklahoma Child Support Services Debt Inquiry Availability
Ease of use
Single point of reference
Response preference
Record options
On-line
Download

32. Oklahoma Child Support Services Debt Inquiry Benefits
Multiple employers
On-line system
Faster response time
Lump sum notification from employers not dealt with before

33. Coca-Cola Refreshments USA, Inc. Debt Inquiry Service - DIS
Easy Registration Process
IT resources Minimal
On Line Reporting for Lump Sum Payouts
Batch Reporting
Individual Reporting
Receipt of Successful File Transmission
Communication Preference
Streamlines Inquires to States
Classified - Internal use

34. Coca-Cola Refreshments USA, Inc. Debt Inquiry Service - DIS
If I could have But one wish…. The Participation of all States which Mandate Lump Sum Reporting!
Classified - Internal use

35. Classified - Internal use
Contact Information
Bill Stuart – e-IWO Renee Higgs – DIS
Toby Hallows – OK DHS Bev Wooten - Coca-cola Refreshments
Classified - Internal use