1. From Rhetoric to Reality A Working Model of Public Private Partnerships Angela McLachlan Director of Operations

2. Who are Orchard & Shipman? National Providers of Outsourced Housing, Advice and Property Management Services Residential Lettings Agent Private and Commercial Estate Agents

3. What is Outsourcing? Targeted use of specialist expertise Creative Collaborations Mutual understanding, trust, and full appreciation of the big picture vision A vehicle through which aspiration can become reality An opportunity to get something off your plate and let someone else deal with the detail Room to breathe, grow and focus on the most important things

4. Our Journey to Expertise 1988 - West Drayton - Estate Agency 1996 - Staines - Estate Agency 1999 - Slough - Estate Agency 2002 - Hillingdon - PSL 2005 - Edinburgh PSL and Acquisition of Campsie Lettings 2007 - Midlothian, East Lothian & Scottish Borders - PSL 2009 - Southwark – PSL and Edinburgh - Lettings & Advice 2010 - Brighton & Hove – PSL South Gloucestershire - Housing Advice BAA - Portfolio Management

5. Outsourcing: Measures of Success 4000 units of private sector accommodation available for use Homes for over 12,000 households Reduced Bed and Breakfast expenditure by £XXXX Removal of barriers to the private rented market Wider option by using the private rented market De-stigmatising of homeless accommodation Services and models built which dovetail with wider strategies and services

6. Outsourcing: What Makes it Work? Early Dialogue Relationship develops Knowledge and culture is understood Trust not sales No shotgun weddings Rhetoric to Reality Live, evolving contracts

7. Outsourcing Now: Challenges for 2011 Everyone wants more for less Lots to do in a short space of time Relationships under pressure Mushroom Syndrome Risk of Shotgun Specifications and Suicide Tender Bids Tender in haste, repent at...well it won’t be at leisure!

8. Outsourcing Now: The Way Forward With You Make a Date Prospect for Potential Early Dialogue Share your vision Engagement enriches the process Benchmark us against other potential partners Use us to link to wider partners and expertise We want the journey to continue

9. Thank you