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Business practices - supporting the practising professional Iain Greenway Chair, FIG Working Group 1.2 (Business practices)

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Presentation on theme: "Business practices - supporting the practising professional Iain Greenway Chair, FIG Working Group 1.2 (Business practices)"— Presentation transcript:

1 Business practices - supporting the practising professional Iain Greenway Chair, FIG Working Group 1.2 (Business practices)

2 Todays surveyor has become a technologist… without a clear understanding of real world problems… As a result, the surveyor will lose his role in society… Surveyors need to… pivot from a preoccupation with technology to face the problems which today confront society in general and geo-information users in particular. Professor Molenaar, Rector ITC

3 The business environment z Globalisation z Large and small organisations z User expectations z Pressure groups z Regulation z Technological change - the black box

4 A surveyors roles zProfessional zTechnical expert zBusinessman zVocation zOngoing training zTime

5 Business issues z Business context z Business planning z Quality and customer service z Professional ethics z Managing IT

6 The Business Context zWhy does a business exist? zWho are its stakeholders? zWho constrains the business? zWhat can the business do about it?

7 Business planning z Corporate yWhy does the business exist? yWhat are its values? yWhat is its Vision? z Operating yWhat is to be achieved this year? yWith what resources?

8 Tools zPlanning ySTEPE ySWOT yPortfolio analysis zMeasurement yBalanced scorecard yBusiness Excellence Model

9 Quality z Doing right things right; fitness for purpose z The cost of quality z Customers and quality z Quality assurance

10 Stages of quality zCreate the environment zQuality improvement zContinuous business improvement

11 A professional is someone who justifiably claims to provide an expert service of value to society, and who accepts the duties… including… honouring the special trust reposed by clients, employers, colleagues, and the general public. UK Institute of Management Code of Conduct

12 Professional ethics z Integrity z Independence z Care and competence z Duty

13 Codes of conduct zGuidance not a full rule book zActions and words zCareful thought zWide involvement zExamples

14 IT z A means to an end z Issues yintegration ytraining ydata protection ycopyright ybusiness cases youtsource/ in-house development

15 Other issues zGovernance zStaff development zLegal issues yhealth and safety ytax yliability yinsurance yetc

16 Summary z The business world is developing z Expectations are rising z Professions have to earn respect z Guidance is needed z Professional bodies have a key role


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