1. OECD RECOMMENDATION ON DIGITAL GOVERNMENT STRATEGIES From citizen-centric to citizen-driven approaches Barbara Ubaldi Programme Manager– Reform of the Public Sector Division Directorate for Public Governance and Territorial Development OECD

2. OECD Recommendation on Digital Government Strategies First OECD legal instrument on Digital Government (15 July 2014) OECD members + 5 non members have adhered to the Recommendation 12 principles organized around three pillars Openness and Engagement Governance and Coordination Capacities to Support Implementation 1) Openness, transparency and inclusiveness 2) Engagement and participation in a multi-actor context in policy making and service delivery 3) Creation of a data-driven culture 4) Protecting privacy and ensuring security 5) Leadership and political commitment 6) Coherent use of digital technology across policy areas 7) Effective organizational and governance frameworks to coordinate 8) Strengthen international cooperation with other governments 9) Development of clear business cases 10) Reinforced institutional capacities 11) Procurement of digital technologies 12) Legal and regulatory framework Creating Value Through the Use of ICT

3. Digital Government Policy Toolkit Overview Principles Good Practices Indicators Self- assessment maturity model Country profiles To support the implementation of the Recommendation the Toolkit will consist of: Working Party of Senior Digital Government Officials (E-Leaders Meeting 2015) 29-30 September, Tokyo (Japan) ©

4. LEVERAGING THE CROSS- CUTTING VALUE OF DITIGAL GOVERNMENT: GOOD PRACTICE EXAMPLES

5. Openness and Engagement

6. Governance and institutional framework

7. Governing Digital Transformation: a new need for improved and innovative service delivery?

8. Capacities to support implementation Large ICT Projects entail important and very specific risks

9. Can central governments account for the share of full potential benefits? Source: OECD Digital Government Performance Survey, 2014

10. Dedicated strategy to develop ICT-skilled civil servants Source: OECD Digital Government Performance Survey, 2014

11. Indicator of OGD implementation The Open-Useful-Re-Usable Government data index (OURData Index) Note: Cronbach alpha = 0.81 All three dimensions were equally weighted (33.3% each) Source: 2014 OECD Survey on Open Government Data.

12. Leveraging open government data to deliver value The Open-Useful-Reusable Government data index (2015 OURdata Index) Source: 2014 OECD Survey on Open Government Data.

13. SECTORIAL EXAMPLES

14. Health and welfare

15. E-Justice Source: CEPEJ (2012), Evaluation of European Judicial Systems 2012 (2010 data)

16. M-government: expanding offer of services

17. ALIGNED AND COHERENT DIGITAL STRATEGIES

18. Coherent and well-aligned digital government development in Estonia Buy-in and commitment: national digital government strategy (Digital Agenda 2020) recognised as highly relevant by 90% of Estonian institutions. Digital drives service delivery: 60% of central government institutions integrate a digital strategy in their sector-oriented service delivery strategies. Focus on strategic enablers: personal ID code, “once only” principle, digital signature, X-road, control over personal data. Share of central government institutions that perceive national digital government strategy to be of high relevance

19. How do the different national strategies interact?

20. HOW CAN THE OECD HELP TO IMPROVE IMPACT?

21. Country reviews : in-depth analysis of digital government ecosystem to provide a holistic view of a country’s use of ICT in the public sector and recommend actions for better results based on peer learning. Country scans: targeted studies of a specific aspect of a country’s digital government agenda building on the experience of other OECD members Capacity building: thematic and policy seminars to assist governments to design strategies to enhance their digital government performance, raise awareness, build capacities and learn from peers. Data collection: ongoing activities to collect information on specific indicators to help measure progress, efficiency, and impact of digital government strategies in a range of areas How can the OECD help?

22. Adherence to the Recommendation on Digital Government Strategies Participation in the Working Party of Senior Digital Government Officials Where to start?

23. THANK YOU! FOR MORE INFORMATION: BARBARA.UBALDI@OECD.ORG HTTP://WWW.OECD.ORG/GOV/PUBLIC-INNOVATION/ BARBARA.UBALDI@OECD.ORG HTTP://WWW.OECD.ORG/GOV/PUBLIC-INNOVATION/