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Next Generation e-Government:

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Presentation on theme: "Next Generation e-Government:"— Presentation transcript:

1 Next Generation e-Government:
Transformation into Smart Government How can we build a smart government ecosystem, with academia and private sector as stakeholders? Samia Melhem The World Bank 1

2 Old Model: e-Government 1G High Costs – Limited Results
E-Gov 1G = Informatization Computerizing the “Brick and Mortar” (industrial age) government Technology/supply/vendor-driven Ignoring or reinforcing organizational silos Limited back-end integration and sharing of data, infrastructure and services Limited process re-engineering that does not leverage the full power of ICT Limited change management Limited participation of the citizens and private sector Government-centric using first-generation e-government tools and approaches to improve efficiency and effectiveness of government (with limited impact) 2

3 Recent Example from Africa: Silos Don’t Work
Project to develop Budget and Public Expenditure Management System in a West African country Funded by the World Bank, implemented by the Government -- US$30 million Incorporated 32 Ministries in 10 Regions and across 140 Districts However, not integrated with the rest of the government and now being scrapped A new IFMIS system is now being implemented at a cost of US$54 million. 3 3

4 Current Model: e-Government 2G = eTransformation
E-Gov 2G = eTransformation second-generation model of ICT- enabled govt transformation into citizen-centric and integrated government. Leading Countries: Whole-of-government perspective: Singapore, US, UK, Australia, Canada Sharing infrastructure and services: UK, US, Singapore, Australia, Canada, Korea, Japan, Denmark, New Zealand e-Inclusion-for-all & Multi-channel delivery of services, especially via mobile phones: Canada, Brazil, Australia, Korea, UK, Singapore, India Change management and e-leadership: US, UK, Singapore, Canada, Estonia, Moldova, Sri Lanka, Rwanda, Korea et al Process re-engineering/admin reform :UK, USA, Canada, Singapore et al Secure identification: Belgium, Portugal, Estonia, Malaysia, Pakistan et al Gov 2.0 model is about the use of second-generation e-government technologies and approaches (e-Gov 2.0) to transform public sector (with high impact in terms of both efficiency and effectiveness). 4

5 Emerging Model: e-Government 3G = Smart Government
E-Gov 3G = Smart Government: third generation model of ICT-enabled govt transformation into S.M.A.R.T Government : Social: Not only highly personalized and citizen-friendly service delivery, but also allowing citizens and civil society to co-create with Government Mobile: Using the latest mobile technologies to deliver information and services, and get contributions from citizens, wherever and whenever they want – by Apps, SMS, Social Media, and Web-on-the-move – using mobile networks and cloud computing at the back-end Analytics: Using Big Data Analytics to drive policy action and to individualise communications and transactions Radical-openness: “Open by Default” transforms Accountability and Transparency and engages citizens in co-creation, as well as enable businesses to use data to innovative new services Trust: Effective Cybersecurity so that services are resilient, available and protect privacy

6 Social

7 Social: ICT for Education
Complaint Mechanisms for Education Services ICT to improve education service delivery in the Philippines. Collaboration between government, private sector and civil society; key partners include DoE Manila; Affiliated Networks of Social Accountability. Teachers, parents, students can send SMS or go to to report issues about quality of education service. Facebook, , and Twitter are additional channels for reporting to local school monitors, who in turn submit reports using their mobile devices. Launched in early 2011, Check My School has over 8,500 of the country’s 44,000 public schools in its database. Network of more than 350 volunteer information intermediaries (“infomediaries”), who help engage the community with this tool. Source:

8 Social: Mapping the Kibera slum in Nairobi


10 ICT for Urban Development
Mapping the Kibera slum in Nairobi ICT for Education With Google Maps With OpenStreetMaps 10 Image source: OpenStreetMaps, GoogleMaps 10

11 Mobile

12 Mobile: ICT for Transport
Tracking Traffic Jams Bey2ollak is a cross-platform mobile app allowing users to share real-time information about Cairo and Alexandria traffic. Blackberry version launched in October 2010, received 5,000 users on the very first day. On the day Bey2ollak launched, Vodafone Egypt approached the founders with an offer to sponsor the app. Including iPhone, Android, Blackberry, and web, the services has more than 46,000 daily users. Source:

13 Mobile: Africa M-payments go viral
Kenya: by December 2011, 17 million users have M-Pesa account. Zimbabwe: 2 million people use EcoCash to do business in just one year after the service was launched. EcoCash transfers millions of dollars from urban to rural areas daily. Mozambique: mKesh launched by the state owned mobile operator offers financial services without a bank account. Nigeria: Easywallet, a SIM-based interface, provides customers access to mobile money and bank accounts. Source:

14 Analytics


16 Need something here on WB involvement with “Smart grids, water resource management, Early Warning system”

17 Radically Open

18 World of Open Data Over 260 country and city Open Data initiatives
No “standard” solution – each has national context World Bank has a lot of knowledge about what works and what does not – and has done it itself!

19 Open Data Benefits Releasing Global Positioning System data from 1994 now has $122bn/yr benefits to US economy alone with 5.8m jobs in GPS-intensive industries UK National Mapping Agency data supports £100bn/yr of GDP activity Open Weather Data in US has created 400 companies employing people Releasing addressing data as Open Data in Denmark gave $21m/yr benefits and 2200% ROI Publishing the UK’s 240 cardiac surgeons’ individual clinical outcomes reduced deaths by 1000 a year 1000s of apps delivering public transport information in the United States – 68 in New York alone UK released data on location of 300,000 bus-stops; OpenStreetMap corrected 18,000 of them, improving official data accuracy.

20 Examples

21 Trust

22 Today’s E-Government Citizens, Businesses, Government, Civil Society
Horizontals Verticals Citizens, Businesses, Government, Civil Society Financial Mgmt Education Health Energy/Transport Customs/Tax Land Admin Human Resources and Capacity Building Strategy, Policies, Laws, Regulations, Institutions, Knowledge Shared Infrastructure and Services Enterprise Architecture and Standards 22

23 Putting it all together:
SMART Governance

24 Tomorrow’s E-Government: Transforming Service Delivery Across Economy
Mobile – largest delivery platform with 6+ billion subscribers Chile: Taxes online (from 25 days to 12 hours) Smart grids, water resource management, Early Warning system Governance Climate Change Botswana: Quality reporting and m-payment of energy bills Philippines: customs online (from 8 days to 2 days) Energy Trade India: interstate check posts for trucks (from 30 min to 2 min) Rwanda: Reaching HIV/Aid patients (from <30% to over 70% treated at early stage) Transport Health Finance Agriculture Kenya: m-payments (15 million users) India: Land Title Certificate (from 3-30 days to 5-30 min) 24

25 Smart Government Ecosystem: Key Components
Leadership Technology/ Infrastructure Policy/Legal Framework Innovation Financing Institutions Applications & Co-Creation Citizen Engagement Capacity Building 25

26 Moldova: Strategic Program for Governance Technological Modernization

27 Thank you! 27

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