Presentation on theme: "Next Generation e-Government:"— Presentation transcript:
1 Next Generation e-Government: Transformation into Smart GovernmentHow can we build a smart government ecosystem, with academia and private sector as stakeholders?Samia MelhemThe World Bank1
2 Old Model: e-Government 1G High Costs – Limited Results E-Gov 1G = InformatizationComputerizing the “Brick and Mortar” (industrial age) governmentTechnology/supply/vendor-drivenIgnoring or reinforcing organizational silosLimited back-end integration and sharing of data, infrastructure and servicesLimited process re-engineering that does not leverage the full power of ICTLimited change managementLimited participation of the citizens and private sectorGovernment-centricusing first-generation e-government tools and approaches to improve efficiency and effectiveness of government (with limited impact)2
3 Recent Example from Africa: Silos Don’t Work Project to develop Budget and Public Expenditure Management System in a West African countryFunded by the World Bank, implemented by the Government -- US$30 millionIncorporated 32 Ministries in 10 Regions and across 140 DistrictsHowever, not integrated with the rest of the government and now being scrappedA new IFMIS system is now being implemented at a cost of US$54 million.33
4 Current Model: e-Government 2G = eTransformation E-Gov 2G = eTransformation second-generation model of ICT- enabled govt transformation into citizen-centric and integrated government.Leading Countries:Whole-of-government perspective: Singapore, US, UK, Australia, CanadaSharing infrastructure and services: UK, US, Singapore, Australia, Canada, Korea, Japan, Denmark, New Zealande-Inclusion-for-all & Multi-channel delivery of services, especially via mobile phones: Canada, Brazil, Australia, Korea, UK, Singapore, IndiaChange management and e-leadership: US, UK, Singapore, Canada, Estonia, Moldova, Sri Lanka, Rwanda, Korea et alProcess re-engineering/admin reform :UK, USA, Canada, Singapore et alSecure identification: Belgium, Portugal, Estonia, Malaysia, Pakistan et alGov 2.0 model is about the use of second-generation e-government technologies and approaches (e-Gov 2.0) to transform public sector (with high impact in terms of both efficiency and effectiveness).4
5 Emerging Model: e-Government 3G = Smart Government E-Gov 3G = Smart Government: third generation model of ICT-enabled govt transformation into S.M.A.R.T Government :Social: Not only highly personalized and citizen-friendly service delivery, but also allowing citizens and civil society to co-create with GovernmentMobile: Using the latest mobile technologies to deliver information and services, and get contributions from citizens, wherever and whenever they want – by Apps, SMS, Social Media, and Web-on-the-move – using mobile networks and cloud computing at the back-endAnalytics: Using Big Data Analytics to drive policy action and to individualise communications and transactionsRadical-openness: “Open by Default” transforms Accountability and Transparency and engages citizens in co-creation, as well as enable businesses to use data to innovative new servicesTrust: Effective Cybersecurity so that services are resilient, available and protect privacy
7 Social: ICT for Education Complaint Mechanisms for Education ServicesICT to improve education service delivery in the Philippines.Collaboration between government, private sector and civil society; key partners include DoE Manila; Affiliated Networks of Social Accountability.Teachers, parents, students can send SMS or go to checkmyschool.org to report issues about quality of education service.Facebook, , and Twitter are additional channels for reporting to local school monitors, who in turn submit reports using their mobile devices.Launched in early 2011, Check My School has over 8,500 of the country’s 44,000 public schools in its database.Network of more than 350 volunteer information intermediaries (“infomediaries”), who help engage the community with this tool.Source:
12 Mobile: ICT for Transport Tracking Traffic JamsBey2ollak is a cross-platform mobile app allowing users to share real-time information about Cairo and Alexandria traffic.Blackberry version launched in October 2010, received 5,000 users on the very first day.On the day Bey2ollak launched, Vodafone Egypt approached the founders with an offer to sponsor the app.Including iPhone, Android, Blackberry, and web, the services has more than 46,000 daily users.Source:
13 Mobile: Africa M-payments go viral Kenya: by December 2011, 17 million users have M-Pesa account.Zimbabwe: 2 million people use EcoCash to do business in just one year after the service was launched. EcoCash transfers millions of dollars from urban to rural areas daily.Mozambique: mKesh launched by the state owned mobile operator offers financial services without a bank account.Nigeria: Easywallet, a SIM-based interface, provides customers access to mobile money and bank accounts.Source:
18 World of Open Data Over 260 country and city Open Data initiatives No “standard” solution – each has national contextWorld Bank has a lot of knowledge about what works and what does not – and has done it itself!
19 Open DataBenefitsReleasing Global Positioning System data from 1994 now has $122bn/yr benefits to US economy alone with 5.8m jobs in GPS-intensive industriesUK National Mapping Agency data supports £100bn/yr of GDP activityOpen Weather Data in US has created 400 companies employing peopleReleasing addressing data as Open Data in Denmark gave $21m/yr benefits and 2200% ROIPublishing the UK’s 240 cardiac surgeons’ individual clinical outcomes reduced deaths by 1000 a year1000s of apps delivering public transport information in the United States – 68 in New York aloneUK released data on location of 300,000 bus-stops; OpenStreetMap corrected 18,000 of them, improving official data accuracy.
24 Tomorrow’s E-Government: Transforming Service Delivery Across Economy Mobile – largest delivery platform with 6+ billion subscribersChile: Taxes online (from 25 days to 12 hours)Smart grids, water resource management, Early Warning systemGovernanceClimate ChangeBotswana: Quality reporting and m-payment of energy billsPhilippines: customs online (from 8 days to 2 days)EnergyTradeIndia: interstate check posts for trucks (from 30 min to 2 min)Rwanda: Reaching HIV/Aid patients (from <30% to over 70% treated at early stage)TransportHealthFinanceAgricultureKenya: m-payments (15 million users)India: Land Title Certificate (from 3-30 days to 5-30 min)24