1. Telesnap VoiceMail 2009 Product presentation

2. Introduction Doc.No.: ASE/APP/PLM/ 0163 / EN

3. Telesnap VoiceMail Personalized voicemail Listen to voicemails via phone or PC Integrated IVR functions Easy configuration for each user Doc.No.: ASE/APP/PLM/ 0163 / EN

4. Overview Doc.No.: ASE/APP/PLM/ 0163 / EN

5. Overview Topology Voice box Interactive voice menu Access to messages Doc.No.: ASE/APP/PLM/ 0163 / EN

6. Topology Doc.No.: ASE/APP/PLM/ 0163 / EN

7. Topology Telesnap VoiceMail Client with Snapware Client Snapware Server with Voice Option CTI Link Cisco Unified CallManager Doc.No.: ASE/APP/PLM/ 0163 / EN

8. Voice box Doc.No.: ASE/APP/PLM/ 0163 / EN

9. Voice box #1 Graphical user interface provides a simple configuration of the voice box Each user can separately activate/deactivate the voice box Configurable maximum message duration Doc.No.: ASE/APP/PLM/ 0163 / EN

10. Voice box #2 The email attachment type containing the voice message is configurable, e.g. it can be set to be a.wav file for play back by generic media players The system administrator has the possibility to configure the content of the emails subject line and the body text Doc.No.: ASE/APP/PLM/ 0163 / EN

11. Voice box #3 Within Snapware Client Installation Configuration of the email address for incoming recorded voice messages User can activate/deactivate the voice mailbox’s PIN Easy configuration of different announcements Possibility to enter mobile phone number to listen to the voice box from, thus the manual authorization using the extension number and PIN is not necessary Doc.No.: ASE/APP/PLM/ 0163 / EN

12. Interactive voice response Doc.No.: ASE/APP/PLM/ 0163 / EN

13. Interactive voice menu #1 Prerequisite for using the interactive voice menu is a Snapware Client installation Possibility to configure an interactive voice menu Doc.No.: ASE/APP/PLM/ 0163 / EN

14. Interactive voice menu #2 Pressing the keys 0 to 9 can initiate the functions „Call transfer“, „Announcement “ and „Voicemail“ Function „Announcement“ may have three different types: Repeat announcement Play announcement once and terminate call Play announcement once and record a message Doc.No.: ASE/APP/PLM/ 0163 / EN

15. Access to the messages Doc.No.: ASE/APP/PLM/ 0163 / EN

16. Access to voice messages Voicemails can be listened to from the PC or the phone While playing messages, it is always possible to repeat or to delete messages, to move to the next or the last message, or to return to the main menu Possibility to directly call the sender of the voice mail from while listening to the message Telesnap VoiceMail with Snapware Client installation: Display of voice messages in the Snapware journal and the team bar Possibility to play and delete voice messages directly from the Snapware journal VoiceMails can be played out of Microsoft Outlook or Lotus Notes directly at the phone (Snapware client is required) Doc.No.: ASE/APP/PLM/ 0163 / EN

17. Calendar Server Real-time synchronization of voice messages with (Microsoft Exchange, Lotus Notes oder Novell Groupwise) with the Calendar server New unheard voice messages will be marked as unread email Voice messages that were played through the phone will be marked as read email The messages that were deleted in the voice box are also deleted from the Inbox In the email system opened voice mails are marked as heart in the Telesnap VoiceMail Doc.No.: ASE/APP/PLM/ 0163 / EN

18. System requirements Snapware Server with Voice Option Supported operating systems: Microsoft Windows 2000 Server SP4 German, English, French Microsoft Windows 2003 Server SP1 32 Bit German, English, French Microsoft Windows 2008 Server German, English, French Microsoft Internet Information Services 5.0 or higher, Microsoft Internet Explorer 6.0 SP1 With redundant supply of the system data base: Microsoft SQL Server 2005 or 2008(optional) Hardware: CPU 2,4 GHz, 2 GB RAM, 10 GB disk space, 100 Mbit network adapter Snapware Server Administration Supported Webbrowser: Microsoft Internet Explorer 6.0 SP1 Doc.No.: ASE/APP/PLM/ 0163 / EN

19. Benefits Increased customer satisfaction Increase of employee motivation Efficient workflow Best possible internal communication Combination of existing communication tools Efficient in- / outbound communication Higher use of existing infrastructure Increase of efficiency Doc.No.: ASE/APP/PLM/ 0163 / EN

20. Telesnap EVERYWHERE You want to know more ? www.telesnap.com Or just contact us: Phone: +49(0)711 90 66 88 11 Fax: +49(0)711 90 66 88 8 E-Mail: contact@telesnap.com Doc.No.: ASE/APP/PLM/ 0163 / EN