1. KNOWING ME, KNOWING YOU: Assessment and the Archivists Toolkit at the RBML COSA – NAGARA – SAA Joint Annual Meeting Friday August 15, 2014

2. About the RBML

3. WHY DO ASSESSMENT?

4. Brainstorming Worksheet

5. Goals To understand users’ needs and experiences using the RBML To evaluate service at the RBML To collect data in a more strategic way To establish a long term, iterative, sustainable assessment strategy for the RBML

6. Lots of Data- No Big Picture LibQual In-house Database Reading Room Stats

7. Archival Metrics Toolkit

8. Archival Metrics Toolkit Surveys Onsite Users Students who have attended an orientation session Instructors who use the archives for teaching Online users of the website Online users of finding aids

9. ARCHIVALMETRICS.ORG

10. HOW DID WE DO IT?

11. Survey Form and Collection Box

12. WHAT DID WE LEARN?

13. Are you affiliated with Columbia University?

14. What best describes your position?

15. Which best characterizes the project that motivated this visit to the Rare Book and Manuscript Library?

16. How many times have you used the Rare Book and Manuscript Library?

17. How long have you been using archival materials?

18. Please indicate your level of satisfaction with the facilities, services and staff of the RBML. Questionnaire items 1 (completely dissatisfied) 5 (completely satisfied) No opinion Response count Study areas0% 4%16%72%8%495 Noise level0%2%6%21%71%0%502 Furniture1% 7%18%71%2%498 Physical Access to the building0%1%4%18%70%7%489 Lighting1%3%8%21%67%0%504 Informational/ navigational signs0%2%8%20%60%9%491 Temperature2%5%12%20%60%0%502 Internet access0%1% 7%57%34%479 Hours of service1%5%16%26%51%1%499 Website0%1%6%21%50%22%477 Catalogs/ indexes/ findings aids0%2%5%20%43%30%467 Exhibits0% 1%10%41%47%466 Reference books0% 2%5%28%65%465 Photocopying / duplication services1%2% 5%24%67%455 Mi crofilm and fiche viewing facilities 0%1% 3%19%76%466

19. What else did we learn? Planning is key Get “buy-in” from your entire staff Paper and immediacy Be prepared to make change and build on what you’ve learned A culture of assessment

20. Questions? Carrie Hintz ceh2148@columbia.edu Jocelyn Wilk jkw19@columbia.edu