1. SAAS Crossroads for Women Mission: Crossroads for Women addresses substance abuse and other behavioral health issues so that women and their families can live healthy and independent lives. }Outpatient, Intensive Outpatient, Short- and Long- Term Residential Treatment, Children and Mothers Programs, DEEP evaluations and treatment, and services for affected others. }Crossroads offers gender-specific treatment services to women eighteen years and older in the State of Maine. }Funding FY06: 55% MaineCare, 37% OSA, 8% Other. 66 Pearl Street Suite 326  Portland, ME 04101  207.773.9931  www.crossroadsforwomen.org

2. SAAS 66 Pearl Street Portland, ME Administrative Offices Outpatient Services Intake & Admissions 575 Forest Avenue Portland, ME Long-Term Residential Facility Long-Term Children & Mothers Program 114 Main Street Windham, ME Short-Term Residential Facility Children & Mothers Program (CAMP) 120 Main Street Windham, ME Day Care Facility 138 Varney Mill Rd. Windham, ME Transitional Housing Independent Living Transitional Apartments

3. SAAS Performance Improvement Goal }Goal: Decrease time between initial contact and assessment for Outpatient and Intensive Outpatient clients. Change #1: Increase number of available assessment appointment times and send no phone screens to voice mail  Decreased time between phone screen and assessment from 6.76 to 5.62 days  Increased number of assessments from 23 to 45  Increased admission to IOP 6

4. SAAS Change #2: Walk-in appointments between 8 and 10 a.m. and 1 and 3 p.m. for all clients within catchment area (1 to 1.5 hr. drive to Portland)  Decreased time between phone screen from catchment area and assessment from 4 to 2 days  Increased number of assessments from catchment area from 4 to 18  Increased admissions to both IOP and OP by 3

5. SAAS Immediate Ramifications for Crossroads for Women  Greater acuity of clients  Increased revenues  Increased diversification of staff responsibilities  Increased need for case management, medical and psychiatric consultations

6. SAAS Changes Incorporated  Walk-in assessments and no phone screens to voice mail  Limited double booking by staff  Scheduled staff availability for phone screens and to assess walk-in Changes Anticipated  Need for increased ability to offer IOP/OP services requiring more space and more clinicians  Need for improved tools to provide more services more efficiently