Presentation on theme: "Designing Embedded User Assistance for Web- based Applications Scott DeLoach."— Presentation transcript:
Designing Embedded User Assistance for Web- based Applications Scott DeLoach
Help that appears in the application rather than in a separate Help window. Examples: - Microsoft Money - HTML Help Workshop - HomeSite What is Embedded Help?
Interactivity - shortcut buttons - troubleshooting - product tours - Performance support Provide alternate interface(s) Easier to use Advantages of Embedded Help
Small Help area Lacks structure (TOCs, Index) Printing problems Harder to create and implement Disadvantages of Embedded Help
Context-sensitivity (draft icons) Screen-level Help provides a summary of the screen and links to related task topics.
Active Assistance Help text automatically changes when the user moves to a different field.
Progress Tracking Task topics monitor your progress with the arrow and mark skipped steps.
Quick Procedural Information Help appears when user presses Help on customized keyboard.
Schurman, Eric. Dynamic HTML in Action. Great introduction to HTML and DHTML. Goodman, Danny. Dynamic HTML: The Definitive Reference. A handy reference, especially if you are developing cross- platform embedded Help. Microsoft Press. DHTML Reference and SDK. Comprehensive reference book. If you need to know everything about DHTML in Internet Explorerand theres a lot it can do!this is the book for you. Recommended DHTML Books
Feel free to e-mail me. Or, catch me later at the conference! Scott DeLoach Founding Partner, User First Services, Inc. Certified RoboHELP Instructor and Consultant 404.520.0003 firstname.lastname@example.org Questions?