1. Context and Objectives of the LEVER Project Raphael Koumeri PLANET Ernst&Young www.planetey.com Information Society perspectives in South Eastern Europe Thessaloniki 29-30 June 2001

2.  PLANET ERNST&YOUNG, KNOWLEDGE ASSOCIATES, SINGULAR, ALPHANOVA, DEBUS, MDA, SEPE2

3.  PLANET ERNST&YOUNG, KNOWLEDGE ASSOCIATES, SINGULAR, ALPHANOVA, DEBUS, MDA, SEPE3 Created by the merger of PLANET S.A. and ERNST & YOUNG Management Consulting-Southeast Europe National Bank of Greece participates in the company’s capital structure The first Greek multinational company providing management and engineering consulting services  Revenues for 2000 approximately 12 million Euros with an estimated 26% yearly average growth rate (2001-2004) Occupies approximately 230 professionals Continues to develop a leading and innovative presence in Southeast Europe Our company

4.  PLANET ERNST&YOUNG, KNOWLEDGE ASSOCIATES, SINGULAR, ALPHANOVA, DEBUS, MDA, SEPE4 Our geographical presence     Brussels AthensPatras Thessaloniki        Moldova Yugoslavia Romania Bulgaria Albania FYROM Cyprus   Istanbul Ankara

5.  PLANET ERNST&YOUNG, KNOWLEDGE ASSOCIATES, SINGULAR, ALPHANOVA, DEBUS, MDA, SEPE5 The history of the LEVER Project: The Know-Net Project… Know-Net Project was an ESPRIT project that started in October 1998 and was completed in March 2000. Know-Net Project was an ESPRIT project that started in October 1998 and was completed in March 2000. The objective of Know-Net was to create and commercially exploit an innovative holistic paradigm for knowledge management within business organizations by: The objective of Know-Net was to create and commercially exploit an innovative holistic paradigm for knowledge management within business organizations by: developing, applying, testing and evaluating  an ICT-based KM Tool and  a set of methods that will enable the creation, retention, sharing and leveraging of knowledge assets in business organizations that will enable the creation, retention, sharing and leveraging of knowledge assets in business organizations

6.  PLANET ERNST&YOUNG, KNOWLEDGE ASSOCIATES, SINGULAR, ALPHANOVA, DEBUS, MDA, SEPE6 The Know-Net Consortium Partners Greek Management Consultancy firm - Coordinator of Know-Net International knowledge management and technology consulting organization Institute of Communications and Computer Systems (ICCS) of the National Technical University of Athens Research Center for AI, research institute in the field of innovative software technology The Center for Advanced Learning Technologies of INSEAD The Credit Risk Valuation department of one of the world's leading financial services groups A UK firm of Chartered Surveyors and Commercial Property Agents The CIM-Zentrum Muttenz (CZM), a department of the Fachhochschule beider Basel (FHBB) FhBB

7.  PLANET ERNST&YOUNG, KNOWLEDGE ASSOCIATES, SINGULAR, ALPHANOVA, DEBUS, MDA, SEPE7 The Know-Net Results The result of the Know-Net project is a total KM solution, offering: The result of the Know-Net project is a total KM solution, offering:  an innovative approach to corporate knowledge management that fuses in a unique way the knowledge-as-a-product (content) and knowledge-as-a-process (context) perspectives ;  a modular method that guides companies through the journey of managing knowledge for business advantage; and  an intranet-based software system, which integrates content management, collaboration and communication with advanced search and retrieval facilities

8.  PLANET ERNST&YOUNG, KNOWLEDGE ASSOCIATES, SINGULAR, ALPHANOVA, DEBUS, MDA, SEPE8 LEVER Identity Project type: Trial Project type: Trial : 12 months Duration: 12 months Start date: 1 November 2000 Start date: 1 November 2000 EC Funding: 650.000 ECU EC Funding: 650.000 ECU Project Consortium: 8 partners from 4 countries Project Consortium: 8 partners from 4 countries

9.  PLANET ERNST&YOUNG, KNOWLEDGE ASSOCIATES, SINGULAR, ALPHANOVA, DEBUS, MDA, SEPE9 The LEVER Consortium Partners Leading Greek management consulting company Global KM technology and consulting company Greek Association of IT services companies Turkish Middle-East Technical University, Software Engineering department Leading Greek company in the area of software development UK-based global developer of CRM software and solutions ERP development and localisation centre based in the Czech Republic Turkish company specialising in DBMS application development

10.  PLANET ERNST&YOUNG, KNOWLEDGE ASSOCIATES, SINGULAR, ALPHANOVA, DEBUS, MDA, SEPE10 Expected Results of the LEVER Project A KM offering for software companies consisting of a consulting methodology and software applications A KM offering for software companies consisting of a consulting methodology and software applications  Building on and extending the  Know-Net Intranet-based KM toolset and  the Know-Net methodology Four business cases demonstrating the feasibility and applicability of the proposed KM solution Four business cases demonstrating the feasibility and applicability of the proposed KM solution  With a special emphasis on the IT services sector processes Software development Software development New product development New product development Knowledge sharing among project teams Knowledge sharing among project teams Training on software modules Training on software modules

11.  PLANET ERNST&YOUNG, KNOWLEDGE ASSOCIATES, SINGULAR, ALPHANOVA, DEBUS, MDA, SEPE11 Applying the Know-Net solution in User partners: The Case of MDA

12.  PLANET ERNST&YOUNG, KNOWLEDGE ASSOCIATES, SINGULAR, ALPHANOVA, DEBUS, MDA, SEPE12 MDA Corporation Started as an IBM AMA Started as an IBM AMA Primarily a software development company Primarily a software development company Type of projects Type of projects  Turnkey projects  Software development projects  Networking and hardware projects Software Projects Software Projects  DBMS Applications Health Systems Health Systems Educational Systems Educational Systems Industrial Systems Industrial Systems

13.  PLANET ERNST&YOUNG, KNOWLEDGE ASSOCIATES, SINGULAR, ALPHANOVA, DEBUS, MDA, SEPE13 The need to manage knowledge in MDA Knowledge is in the minds of the people Knowledge is in the minds of the people  Senior management commitment  KM Initiation team Objectives Objectives  Leverage off the existing capabilities Strategies Strategies  Strategic alliances  Revisit customers Critical success factors Critical success factors  Develop new ideas, and deliver quality services  Staff development

14.  PLANET ERNST&YOUNG, KNOWLEDGE ASSOCIATES, SINGULAR, ALPHANOVA, DEBUS, MDA, SEPE14 The Balkan Cooperation for PLANET Ernst&Young (1/2) Is a strategic objective Is a strategic objective Is realised through many R&D and other projects Is realised through many R&D and other projects  LEVER with Turkey and other countries  HERMES with Turkey and Middle East countries  ENLARGE with Bulgaria, Romania, Slovenia  STOPANSKA BANK Integrated Information Systems in Skopjie  UNITED BULGARIAN BANK, Integrated Information Systems  etc Is aiming at establishing permanent links with the Industry and University in the Region through: Is aiming at establishing permanent links with the Industry and University in the Region through:  Developing PLANET Ernst&Young local offices  Strategic alliances

15.  PLANET ERNST&YOUNG, KNOWLEDGE ASSOCIATES, SINGULAR, ALPHANOVA, DEBUS, MDA, SEPE15 The Balkan Cooperation for PLANET Ernst&Young (2/2) We are looking forward to further strengthening this cooperation through the IST Programme! WE are open to your suggestions!

16.  PLANET ERNST&YOUNG, KNOWLEDGE ASSOCIATES, SINGULAR, ALPHANOVA, DEBUS, MDA, SEPE16 Thank you for your attention!!