16 Who do you think about more in a given day… yourself or OTHERS ???
17 How can passion in your work and life turn the ordinary intothe extraordinary?
18 Martin Luther King said, "If a man is called to be a street sweeper, he should sweep streets even as Michelangelo painted or Beethoven composed music or Shakespeare wrote poetry. He should sweep streets so well that all the hosts of heaven and earth will pause and to say, 'Here lived a great street sweeper who did his job well.'"
19 The FOUR “Fred Factor” principles: Everyone makes a difference. The only question at the end of the day is “What kind of difference did you make?”Everything is built on relationships. Go beyond simply interacting with customers and colleagues to build relationships.You must continually create value for others, and it doesn’t have to cost a penny. You can replace money with imagination. The objective is to outthink your competition rather than outspend them.You can reinvent yourself regularly. No matter what job you hold, what industry you work in or where you live in the world, you wake up every morning “tabala rasa,” with a blank slate, and you can make your business and your life anything you choose.You Chose!!!
20 7 B’s of Relationship Building Be real Be honestBe interested Be helpfulBe a better listener Be promptBe empathetic
21 The Dread Factor Do you look forward to coming into work? Does work seem too much like work?Do you lift up those around you or bring them down?Are others constantly trying to cheer you up or asking you “What’s wrong?”Does it feel like you can never get away from work?Are you thinking about having to come back to work before you ever get home from work?
23 “When your life is at low tide, when your professional commitment is wavering and you just want to get the job done and go home at the end of the day, what can you do?“Here’s what I do: I think about the guy who used to deliver my mail. Because if Fred the Postman could bring extraordinary creativity and commitment to putting mail in a box, I can do as much or more to reinvent my work and rejuvenate my efforts. He is proof that there are no insignificant or ordinary jobs when they’re performed by significant or extraordinary people.That’s what I call the Fred Factor.”
24 Roundtable Discussion Questions Brainstorm with roundtable participants to seek their help in answering the following questions for your business. Write your responses below or on another sheet. 1) When was the last time you did something extraordinary? 2) Do you have a daily conscious intention to make a positive difference? 3) Do you feel you have the ability (skills) to make a positive difference? 4) Have you recently received feedback (from a customer, colleague, or other) that what you did made a difference? 5) Do you know the names of your major or most frequent customers? 6) Do you feel your major /most frequent customers are like friends? 7) Do your customers ask you to help? 8) Do you regularly express an interest in them and their work and lives? 9) Do you feel you know how to create value in your work? 10) What does it cost to create value for customers? 11) Do you know what your customers value? 12) When was the last time you feel you personally added value to your work? 13) Do you feel your work is in a rut? 14) I feel energized and invigorated about my job. True or not? 15) How would you rate your personal program of motivation or renewal? Reference:
27 Goal Establishment Past Areas: The IACCAC is the voice of community based corrections in Indiana.IACCAC will orchestrate collaborative efforts among members and stakeholders that foster professional relationships and mutual trust.IACCAC will promote professional development.Importance of the organization.Internal and external communications.Legislative involvement and initiatives.Effective training and mentoring programs for continuous improvement.Effective programming based on client need and data.
29 Go to each Goal chart pad. Objective InputsBreak into groups.Go to each Goal chart pad.Give ideas on what we should accomplish over the next 12 months.
30 Sample ObjectiveGoal 1: Staff (Staff Communications)Objectives:We will continue to communicate with our staff on issues critical to our success.
31 Sample ObjectiveGoal 1: Staff (Staff Communications)Objectives:Utilizing an all-staff survey, we will identify three ways of improving staff communications by May 1, 2009 and will implement one of the approved vehicles/methods each quarter beginning with Q209.
32 Objective Creation Self Select interest area Objectives MUST Include: Specific, measurable actions with timeline.No more than 3 to 5 objectives.Must come from inputs on sheets.Tomorrow morning we will identify who will be primarily responsible for overseeing.
33 Next Steps Draft Plan Ownership of Goals Internal Action Plan Follow-upOn going Assessment
34 Ending Thoughts At the end of the day when the tasks are done, Did you work all dayand have no fun?Or did you serve and with a joyful heart,Give those in need a second start?Leading and caring like Postman Fred,Will give joy to the leader and those being led.