1. INDIANAUNIVERSITYINDIANAUNIVERSITY Global Research NOC Update James Williams Indiana University williams@iu.edu

2. INDIANAUNIVERSITYINDIANAUNIVERSITY Global NOC Overview Global NOC Outage Report Global NOC Concerns Global NOC Plans Topics to be Covered

3. INDIANAUNIVERSITYINDIANAUNIVERSITY Global NOC Overview 7 x 24 x 365 Operations 1125 Trouble tickets; 880 Abilene; 245 non- Abilene 15 staff Manager; 4 Leads; 7 operators; 3 hourly (Dedicated TransPAC and Global support) Also supported by Abilene and IU infrastructure (facilities, engineering, Web page development, administration)

4. INDIANAUNIVERSITYINDIANAUNIVERSITY Global NOC Networks STAR TAP/Euro-Link/TransPAC Networks Abilene (Internet2) MIRnet (to Russia) AMPATH coming soon [June 15?] (to South America) IU campus networks

5. INDIANAUNIVERSITYINDIANAUNIVERSITY Global NOC Outage Report STAR TAP/Euro-Link/TransPAC Networks Scheduled/Unscheduled Outages Duration of outages

6. INDIANAUNIVERSITYINDIANAUNIVERSITY Network# of tickets% STAR TAP18574 Euro-Link 4318 TransPAC 198 245 Overall Network Statistics

7. INDIANAUNIVERSITYINDIANAUNIVERSITY Euro-Link Outages

8. INDIANAUNIVERSITYINDIANAUNIVERSITY Euro-Link Unscheduled Outages - Duration

9. INDIANAUNIVERSITYINDIANAUNIVERSITY STAR TAP Outages

10. INDIANAUNIVERSITYINDIANAUNIVERSITY STAR TAP Unscheduled Outages - Duration

11. INDIANAUNIVERSITYINDIANAUNIVERSITY TransPAC Outages

12. INDIANAUNIVERSITYINDIANAUNIVERSITY TransPAC Unscheduled Outages - Duration

13. INDIANAUNIVERSITYINDIANAUNIVERSITY Global NOC Concerns and Questions Communication between Networks and NOC –Adequate from both perspectives? NOC relationship and interaction with AADS

14. INDIANAUNIVERSITYINDIANAUNIVERSITY Global NOC Plans New Trouble Ticket system Direct contacts for longer outages More emphasis on performance STAR TAP weather map

15. INDIANAUNIVERSITYINDIANAUNIVERSITY Questions and Comments James Williams williams@iu.edu