Kettering Medical Center Kettering Hospital 400-450 beds Sycamore Hospital 200 beds Kettering Behavior Medical Care 50 beds All part of the Kettering Health Network
Objectives Describe the process of implementing a comprehensive online staff development process. Identify the barriers and advantages for online learning. Describe the evolving programs of esimulation for KMC.
Goal Provide a cost effective, evidence-based, user friendly, easily accessible method for staff development and BLS training.
The Past Kettering Hospital had 5-6 Education Days held from January to June. Education Days ran from 8am-3 pm until all nurses requirements were met. Daily attendance was between 200-250 nurses each quarter.
The Past These were 8 hour days in which staff were scheduled to attend once a year. Because of space limitations, the Education Days were held in a rented space off the hospital campus.
The Past All staff nurses attending were taken off the unit schedules or coming to the education days on their day off. Thus, patient care staffing was challenging for many units in addition to budgets for many managers. Lunch and break food items were catered in at an expense to the Professional Development Department.
Required eight to ten instructors each month Subjective view of pass and fail Transfer and storage of manikins costly and time consuming BLS
BLS Training 2250 staff required to maintain BLS competency 30 BLS course offerings 5 courses per month January – June 80 students per course 14 BLS Instructors per course offering
Why Online Classes Single location and distribution for all users Link resources to internal policies and reference material Easily updated Available to all users wherever Internet access is available Manager and administrator time less on monitoring training
Why Online Classes Online allows nurses more time at the bedside than traditional methods of education Eliminates staffing problems Participants finish in less time than lectures Educational content is presented in a consistent manner
Online Learning Definition: content presented via a computer over the Internet. Learners have control and responsibility. Large amount of content broken down into smaller modules. Easy transfer of new knowledge to skills used.
Criteria For Selection of Software Easy Use Interactive characters Graphics Rapid Calculation Interest Level Content Adapted from Evalating Computer Assisted Instruction by Christnene Bolwell, 1989, New York: National League for Nursing.
What We Were Searching For One program for annual regulatory requirements and free CEs (replace annual education days) 1. BLS (competency and skills) 2. Diverse educational opportunities available online with CEs 3. Accessible from work or home 24/7 4. Up-to-date and evidence-based
What We Were Searching For 5. Easily updated 6. Available to all users wherever Internet access is available 7. Manager and administrator time less on monitoring training
HealthStream Compliance with Annual Regulatory Requirements for the Nursing Division Provides many free contact hours Facilitates competency evaluation Facilitates online BLS and ACLS course Provides educational support on diverse topics.
HealthStream Interactive testing for instant feedback Announcement section for specific hospital news and alerts Access 24 hours a day from any computer
BLS Laerdal Medical Corporation American Heart Association HealthStream
How Does It Work? Can take Part 1 at work or home Part 2 completed in BLS Lab Mailed BLS card in approximately 2 weeks. Completion of Class listed on online transcript
Business Plan A Business Plan had to be presented to Administration Identifying needs of the facility Identifying needs of the facility Listing initial and long-term costs Listing initial and long-term costs Calculating long-term savings to the healthcare system Calculating long-term savings to the healthcare system Recommending a system or systems Recommending a system or systems
The Process of Implementation Skill Labs 3 campuses 6 mannequin sets 4 dedicated computers Labs accessible 24/7 Professional Development staff available Mon - Fri 0730 – 1800 Sun 0630 – 1830 and 0930 – 2130 once monthly
How Are We Doing- BLS 84.2% rated 5/5 Educational needs met
Staff Comments Regarding BLS Loved the computer feedback! Love this. It is more realistic. I love doing it this way! I feel like I am more prepared should I need to use my skills. This is wonderful. I love the hands on experience and how the computer lets you know how you are doing through the whole procedure.
Staff Comments Regarding BLS Great and concise. I love it! Much better than class. I received precise feedback from the computer. I liked taking the test online…and then applying it to the mannequin skills. It made it real.
What Was Said (Nurses are not shy) Some of the skills needed were computer skills rather than BLS skills, thereby discriminating against those with poor computer skills Sometimes frustrating, but got through it none the less. It does give you correct technique I personally didn't like it. I prefer the old way.
How Are We Doing- Skills Day Long Nursing Ed Days are gone Replaced with Skills Day- Check-off on Restraints and Mock Code only Offered two 12 hour weekdays monthly and one 12-hour Sunday once a quarter. 95.7% evaluated 5 out of 5 on Individual educational needs being met
Staff Comments of Skills Day Very concise and to the point. Nice experience. Great yearly reminders I prefer the old fashion way when we had education days. I dont like everything cut so short and on the computer Having this on the weekend is great!
Courses In last 12 months KHN employees have completed: 22,607 courses with a total estimated hour time of 18,276. 1,029 completions of BLS
How Are We DoingOnline Classes Does the format meet your needs? 87.6% rated 3 & above out of 5 Does the online learning format save you time? 70.7% rated 3 & above out of 5 Were your educational needs met? 87.2% rated 3 and above out of 5
The Final Numbers Savings $596,559.92 Staffing solutions No need to schedule nurses off unit Staff coverage issues decreased Problem of hours not available for all shifts eliminated. Instructors Facility Equipment
What Was Gained Empowerment and Self Governance Accessible 24/7 Self scheduling Part 1 completed at home, nursing unit Part 2 drop in Interactive computer allows for immediate feedback Objective Enhanced skills
Compliance with Education Managers notified weekly through emails and reports. CNO notified weekly of nursing staff advancing education through available courses. Collaboration between clinical and educational practice enhanced with easy computer access and results.
Positives Preceptors access to grades. Transcripts organized by skill name, task name, or completion date. Provides easy access to a comprehensive resource for review of skills. Offers an interactive testing process to check for competency of skills. Increased knowledge and competency.
Challenges Computer Knowledge Expectations of Performance Use Your Full Body Weight Compress A Little Deeper Word of Mouth (ie: Bad News Travels Fast)
Barriers Unsupportive managers Staff issues Availability of programs Family commitments Participation on own time Computer savvy
Added Bonus Less than 14% successful resuscitation rate in 2007 27% successful resuscitation rate in 2008 32% successful resuscitation rate for 2009 Today I made a difference.
ACLS 2008 50 licenses purchased for trial Users were staff nurses, medical residents, and clinical nurse managers Assessable in Professional Development Department only for Part 1 and Part 2 All 50 licenses completed with passing rate
Learning Needs 567 Nurses for recertification of ACLS in 2009 KMC consists of KH, SH, and KBMC KH consists of 4 ICUs, 6 Med/Surg with full telemetry, 2 Med with partial telemetry, only one Meg/Surg without SH consists of 1 ICU and 3 Med/Surg with telemetry throughout facility KBMC consists of 1 adult and 1 youth unit
The Past Quarterly ACLS class offered for primary ( 2-8 hour days) and recertification (4-6 hours) Nurses scheduled off unit or on day off Limited availability in classes – usually 20 participant limit Difficult to schedule-few classes offered
Past Costs $40 purchase for live class for each participant 4-5 instructors within the organization with EMTs from community Staff paid for hours of class Frequently overtime used for patient care on cardiac and ICU units for patient care coverage
ACLS 2009 Assessable from home or hospital Requires Internet access, no dial up No personal cost for nurses 12 free CEs upon completion 10 computers available in Professional Development for use for Part 1 Part 1 obtainable 24/7 from home or work Part 2 for skills on site with mannequins available 730-1700
ACLS 2009 Benefits No time waiting for available class Assignment for new hires instantly Over 30 days for completion of course HeartCode book online in program Participants can practice at their own rate No costs for instructors, nurses hours in class, patient care hours for coverage while at class
Barriers Access from some users homes Computer literacy challenged for some staff nurses Hours of online class longer than time spent in classroom setting from the past program Poor Internet access in some homes
Different learner types Visual – primarily through written word Auditory-listening required, focuses on words Kinesthetic-learns by doing, practice and hands on opportunities work best Notter, 2002
Generational differences Traditionalists-written form is preference - 5% of workforce Baby Boomers-loves meetings-45% of the workforce Generation X-video game pros, PCs-40% of the workforce Generation Y-grew on the Internet, e-mail, Facebook-10% of the workforce Dittman, 2005
KMC Gains Pass/Fail measurable Increase individual critical thinking skills Increases nurses computer skills Average age of nurses on all units 11% under 30 y.o., 70% greater than 40 y.o. * Objective grading vs. subjective * 2008 ANA NDNQI RN Survey Report
Evolving… Essentials of Critical Care Orientation 64 Contact Hours Developed by the American Association of Critical-Care Nurses (AACN) Staff member has one year to complete 25 licenses purchased as trial phase
Success of ECCO Program Overwhelming request for program- 20+ nurses Completion of program in 12 months Certification rate for CCRN from participants
Evolving…. Pediatric Advanced Life Support Course Starting in Second Quarter 2009
Evolving… Classes have been bundled to target specific patient populations, ie: Stroke, Cardiac Simulation mannequin to enhance BLS, ACLS, and ECCO programs More hands-on practice to promote critical thinking skills
Questions? Contact Barbara Musgrave at Barbara. Musgrave @khnetwork.org 937.298.3399 ext. 57342