1. 1 Key Priorities Root Causes Actions Action By Target Completion Date Actual Completion Date StatusRemarks Attractiveness of guest rooms Performance: 89.4 Impact: 1.3 Dinner –Service at Restaurant Performance:89.1 Impact: 0.7 Out door walls painting Product knowledge Guest relations Guest recognition Ongoing R&M on all villa by end of 2010 Training of the day Food/Beverage daily Product Knowledge training Manager checking guest satisfaction Calling guest by their names Chief Eng. EHK, FOM 15 th December 2010 62 guest rooms completed On-going Started from 1 st July 2010 Managers ensure to check every guest’s satisfaction. Managers ensure all postings to MICROS have guest names so that all staff call guests by their names. [Holiday Inn Resort Kandooma Maldives] [Q2 Key Driver Report Action Plan]

2. 2 Key Priorities Root Causes ActionsAction By Target Completion Date Actual Completion Date StatusRemarks Breakfast - food quality Performance: 85.1 Impact: 0.7 Dinner - food quality Performance: 84.3 Impact: 0.6 Food temperature Buffet presentation Food Quality Food Presentation Guest Experience Value for Money Regularly monitoring food temperatures Source buffet display items- stands, baskets with clear covers etc Monitoring a la carte dishes consistently Additional action food station Introducing monthly Food Experience menu at the kitchen Re-pricing The Kitchen Menu Matthew Haneez On-going Launched Periodically checking hot and cold temps. Maintaining records Stands being produced Covers for the baskets have been implemented Reviewing production process Building rack and preparing for installation Establishing quarterly “Experience Calendar” New menu started as of 26 August

3. 3 Key Priorities Root CausesActions Action By Target Completion Date Actual Completion Date StatusRemarks Other food and drink experience Performance: 86.1 Impact: 0.5 Less selection Casual Beach Dining Option Food/ Beverage Knowledge Introduction new bar snacks on daily rotation basis New Tapas Menu Introducing Bamboo basket for beach dining Training of the day (SOPs) - F&B daily Product Knowledge Training Managers will check on guest satisfaction on each product and experience Justin Ezani Matthew Haneez Justin Ezani Justin Ezani Outlet Managers Ongoing 16 th August 2010 16 th July 2010 Ongoing 4 mixes implemented as of 8 th July yet still looking for 3 more options [Holiday Inn Resort Kandooma Maldives] [Q2 Key Driver Report Action Plan]

4. 4 Key Priorities Root CausesActions Action By Target Completion Date Actual Completion Date StatusRemarks Speed of internet connection Performance: 62.4 Impact: 0.2 Internet Bandwidth Network Infrastructure Upgrade internet speed to 2Mb Make the WIFI user and password easy to remember by using villa number. E.g user : hi- 001 psw: villa001 etc Additional Antenna Create comparison the internet speed in villa and out of villa Yohanes, Dhiraagu Yohanes 1 st August 2010 1 st March 2010 14 th June 2010 1 st April 2010 September 2010 Done On-going [Holiday Inn Resort Kandooma Maldives] [Q2 Key Driver Report Action Plan]

5. 5 Key Priorities Root CausesActions Action By Target Completion Date Actual Completion Date StatusRemarks Speed of internet connection Performance: 62.4 Impact: 0.2 Many staffs using guest’s WIFI Change the WIFI and password under the villa number & always cross- check with OPERA pms Additional WIFI antenna at villa no 37 Yohanes 27 th June 2010 1 st July 2010 4 th July 2010 12 th July 2010 Done [Holiday Inn Resort Kandooma Maldives] [Q2 Key Driver Report Action Plan]