1. 498c0090 黃乙喬 498c0096 張巧瑀

2. Background information Gender female Age 21-25 Highest degree South Taiwan University of Science and Technology Current company … Location … Job title sales assistant Job duties quotation, book the flight Years of working 1year

3. There are two answers why she needs to use English to communicate at work. She needs to use English to reply to customer’s email. ‚She needs to use English to answer customer’s questions. Do you need to use English to commutate at work? How important is it for you to use English to communicate?

4. What cross-cultural communication problems do you have? Once, our company had accommodated guests from Japan.

5. What strategies and resources do you use to solve the problems? The body language and eye content is very important. For example, Japanese lower their eyes when speaking to superior, a gesture of respect.

6. What help do you think the government, the society or the company should provide to help workers improve their English competence?  the company can provide English courses for free or regular lectures in English ‚If the workers get the licenses, the boss can give them for a raise.

7. What suggestion do you have for school English education? the colleges should arrange more practical training courses ‚school should train its students communication skills and reaction