Presentation on theme: "Burpee/McDonald OLA2006 THE MYSTERY OF THE DISAPPEARING REFERENCE COLLECTION K. Jane Burpee, University of Guelph Barbara McDonald, McMaster University."— Presentation transcript:
Burpee/McDonald OLA2006 THE MYSTERY OF THE DISAPPEARING REFERENCE COLLECTION K. Jane Burpee, University of Guelph Barbara McDonald, McMaster University
Burpee/McDonald OLA2006 Session Outline Disappearing Reference Collection Reference Service Review The Mac Experience The Guelph Experience Reference Service Top Trends Conclusion: Mystery Solved ?!
Burpee/McDonald OLA2006 Reference Collection Space Commons Usage Googling eBooks
Burpee/McDonald OLA2006 The Disappearing Reference Collection Were decimating the Reference Collection. And nobody cares. ~Librarian ~ All you care about is computers. ~Professor~
Burpee/McDonald OLA2006 The Disappearing Reference Collection When it comes to academic reference, students and faculty have chosen, and the choice is digital. Albanese (2004).
Burpee/McDonald OLA2006 Reference Service Model Review: the Mac Experience Commons:Service & Design Objectives owned by learners inclusive collaborative accommodates the social protects the traditional excellent customer service learning enhanced by IT flexibility for the future
Burpee/McDonald OLA2006 Reference Service Model Review: the Guelph Experience The landscape has changed and the maps have not yet been published. OCLC 2003 Environmental Scan Whats this guy got to do with it?
Burpee/McDonald OLA2006 Reference Service Model Review: the Guelph Experience
Burpee/McDonald OLA2006 Reference Service Top Trends 1.Accountability 2.Space 3.Staff and Staffing 4.Promotion and Marketing
Burpee/McDonald OLA2006 Reference Silence is Golden Tipping Point Learning Cafes Commons Web 2.0 Library 2.0!? RenGen Folksonomies Tagging VR/chat Marketplace Cluetrain Manifesto Partnerships Federated Searching Retail Expectations Research Help Roaming/Roving SAILS LibQual+ Re-Branding Stories not stats E-Books LCSH Users Stats Faculty Monastery Preservation Cataloguing Usability Teaching User Experience Students X Adapted from Stephen Abram, Library 2.0, with thanks
Burpee/McDonald OLA2006 Trends, Truisms….. and Fads? Trend, n. 1. A general tendency or inclination 3. Current style; vogue: the latest trend in fashion Truism. n. A self-evident truth; a statement so obviously true as not to require discussion Fad, n. A peculiar notion as to the right way of doing something; a pet project to which exaggerated importance is attributed; a craze.
Burpee/McDonald OLA2006 Mystery Solved?! Or not? – Concluding thoughts Contact Us! K. Jane Burpee Barbara McDonald
Burpee/McDonald OLA2006 Do we need an extreme makeover? Re-designed space? Re-named service? Roving? Roaming? Triaged? Peer to Peer? By appointment only? Joined service points? 1-stop shop? Online VR or IM? 24/7? Discussion Extreme Makeovers Ty Pennington
Burpee/McDonald OLA2006 Mystery of The Disappearing Reference Collection….. Further Reading Annotated Bibliography: feb06.pdf feb06.pdf Session Handout: A-feb06.pdf A-feb06.pdf McMaster Commons Service Model Working Group Final Report: ort.pdf ort.pdf