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________________________________________________________________________________________________ McMaster University Libraries library.mcmaster.ca 905.525.9140.

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Presentation on theme: "________________________________________________________________________________________________ McMaster University Libraries library.mcmaster.ca 905.525.9140."— Presentation transcript:

1 ________________________________________________________________________________________________ McMaster University Libraries library.mcmaster.ca 905.525.9140 x22533 library@mcmaster.ca OLA Presentation 308 Librarians Off the Desk: Developing Paraprofessionals for Reference Karen Nicholson, Rebekah Schmidt and Julie Willson

2 ________________________________________________________________________________________________ McMaster University Libraries library.mcmaster.ca 905.525.9140 x22533 library@mcmaster.ca Presentation Outline Blended service at McMaster Paraprofessionals perspective Environmental scan and rubrics Training Program Questions

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4 http://blended.blog.lib.mcmaster.ca/

5 ________________________________________________________________________________________________ McMaster University Libraries library.mcmaster.ca 905.525.9140 x22533 library@mcmaster.ca Blended Service at McMaster

6 Assumptions Single service point Staffed by paraprofessionals Go live: Jan. 2009 (Thode & Innis); Sept. 2010 (Mills) Self-service = primary mode of delivery Review of services and staffing

7 Blended Service Teams Implementation and Design Group Training Team Mentors Referral Group

8 Timeline (Thode & Innis) Blended service announced Training begins Go live Date I Training hiatus Revised training program starts Assessment Sept. 08Jun. 08Dec. 08 Jan. 09 Go live Date II Feb. 09 June 09Sept. 09 Vendor visits

9 ________________________________________________________________________________________________ McMaster University Libraries library.mcmaster.ca 905.525.9140 x22533 library@mcmaster.ca The View from the Trenches Julie Willson Senior Reference Assistant Thode Library of Science and Engineering

10 ________________________________________________________________________________________________ McMaster University Libraries library.mcmaster.ca 905.525.9140 x22533 library@mcmaster.ca Environmental Scan and Rubrics Rebekah Schmidt Blended Services Design and Implementation Group

11 ________________________________________________________________________________________________ McMaster University Libraries library.mcmaster.ca 905.525.9140 x22533 library@mcmaster.ca Environmental Scan Reviewed Articles Compiled Bibliography Top 3 Articles Meldrem, Joyce (2005) Redesign your Reference Desk: Get Rid of It. Flanagan, Pat and Lisa R. Horowitz (2000). Exploring New Service Models: Can Consolidating Public Service Points Improve Response to Customer Needs? Bracke, Marianne Stowell., et al (2008). Evolution of Reference: A New Service Model for Science and Engineering Libraries. Prepared Recommendations for BSIDG

12 ________________________________________________________________________________________________ McMaster University Libraries library.mcmaster.ca 905.525.9140 x22533 library@mcmaster.ca Communicate the logistics of blended service and the initiatives of BSIDG to library administrators and staff Provide change management workshop(s) *Define and understand the different philosophies of service for circulation and research help *Pre-assessment/post-assessment (Mills) staff regarding educational background, work experience, technology skills *Each trainer or training team provide a lesson plan and specific outcomes that can be assessed in a concrete manner Recommendations

13 ________________________________________________________________________________________________ McMaster University Libraries library.mcmaster.ca 905.525.9140 x22533 library@mcmaster.ca *Implement methods of feedback that allow trainees a venue for constructive criticism *Provide ongoing training after formal implementation of blended service Devise methods for assessing training *Define and outline policy regarding referral process for McMaster libraries Define competencies for blended service staff (provide concrete examples) Recommendations

14 ________________________________________________________________________________________________ McMaster University Libraries library.mcmaster.ca 905.525.9140 x22533 library@mcmaster.ca Rubrics Concrete tool for assessment for the paraprofessionals in training and for management Four Distinctive Rubrics Circulation Customer Service Information Fluency Technology

15 ________________________________________________________________________________________________ McMaster University Libraries library.mcmaster.ca 905.525.9140 x22533 library@mcmaster.ca Rubrics 3 increments of progression were agreed upon 1.Developing: Does not yet meet the minimum standard of performance; can perform research help duties with assistance 2.Proficient: Meets the minimum standard of performance; can perform most research help duties alone 3.Accomplished: Exceeds the minimum standard of performance; can perform research help duties alone, can make appropriate decisions using good judgment in the absence of the supervisor

16 ________________________________________________________________________________________________ McMaster University Libraries library.mcmaster.ca 905.525.9140 x22533 library@mcmaster.ca

17 ________________________________________________________________________________________________ McMaster University Libraries library.mcmaster.ca 905.525.9140 x22533 library@mcmaster.ca Rubrics Measure progress and outlined expected standards of service Library Management concrete form of assessment Trainers also aware of expectations. Able to utilize rubrics to guide the creation of training sessions and assignments

18 ________________________________________________________________________________________________ McMaster University Libraries library.mcmaster.ca 905.525.9140 x22533 library@mcmaster.ca Blended Services Training Karen Nicholson

19 Timeline (Thode & Innis) Blended service announced Training beginsGo live Date I Training hiatus Revised training program starts Assessment Sept. 08June 09Dec. 08 Jan. 09 Go live Date II Feb. 09 June 09Sept. 09 Vendor visits

20 http://www.blyberg.net/card-generator/

21 Providing support Library /union agreement Rubrics Liaison support (mentoring, shadowing) Release time for trainees Technology training & support for trainees

22 Information fluency training http://www.sxc.hu/photo/653041 Outcomes, assessment aligned with rubrics Collaborative, active learning Concepts and transferable skills Multiple learning opportunities, settings

23 Service culture http://www.flickr.com/photos/macetg/4254146813/in/set- 72157623161563760/

24 Mentoring and shadowing http://www.flickr.com/photos/macetg/4185443734/in/set- 72157623000115870/

25 Assessment Written – Multiple choice, short answer, matching Reference interview Technology http://www.sxc.hu/photo/948188

26 http://www.flickr.com/photos/macetg/3420787539/in/set-72157616377544791/ Program evaluation and feedback

27 Redesign for Round II: 2009-2010 Technology training up front Study skills session Guidelines for mentors, mentees, shadowing Units & breaks!

28 ________________________________________________________________________________________________ McMaster University Libraries library.mcmaster.ca 905.525.9140 x22533 library@mcmaster.ca Thank you! Questions?


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