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9 Chapter Foundations of Individual Behavior Copyright ©2013 Pearson Education9-1.

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1 9 Chapter Foundations of Individual Behavior Copyright ©2013 Pearson Education9-1

2 Learning Outcomes After studying this chapter, you will be able to: Identify the focus and goals of organizational behavior (OB). Explain the role that attitudes play in job performance. Describe different personality theories. And … Copyright ©2013 Pearson Education9-2

3 Learning Outcomes (cont.) Describe perception and the factors that influence it. Discuss learning theories and their relevance in shaping behavior. Discuss contemporary issues in OB. Copyright ©2013 Pearson Education9-3

4 Copyright ©2013 Pearson Education9-4

5 Organizational Behavior Copyright ©2013 Pearson Education9-5

6 Goals of Organizational Behavior Managers need to explain, predict and influence these behaviors: 1.Employee productivity 2.Absenteeism 3.Turnover 4.Organizational citizenship behavior 5.Job satisfaction 6.Workplace misbehavior Copyright ©2013 Pearson Education9-6

7 Copyright ©2013 Pearson Education9-7

8 Attitudes and Job Performance Key attitudes: Job satisfaction Job involvement Organizational commitment Employee engagement Copyright ©2013 Pearson Education9-8

9 Attitudes and Consistency Cognitive dissonance is any incompatibility or inconsistency between attitudes or between behavior and attitudes. Copyright ©2013 Pearson Education9-9

10 Understanding Attitudes Copyright ©2013 Pearson Education9-10

11 Copyright ©2013 Pearson Education9-11

12 Personality Theories Copyright ©2013 Pearson Education9-12

13 Big Five Model of Personality Copyright ©2013 Pearson Education9-13 The Big Five factors are: 1.Extraversion 2.Agreeableness 3.Conscientiousness 4.Emotional stability 5.Openness to experience

14 Emotional Intelligence Emotional intelligence is composed of five dimensions: 1.Self-awareness 2.Self-management 3.Self-motivation 4.Empathy 5.Social skills Copyright ©2013 Pearson Education9-14

15 Personality Traits Copyright ©2013 Pearson Education9-15

16 Matching Personalities and Jobs Copyright ©2013 Pearson Education9-16

17 Personality Attributes and Culture Copyright ©2013 Pearson Education9-17

18 Understanding Personality Copyright ©2013 Pearson Education9-18

19 Copyright ©2013 Pearson Education9-19

20 Perception Copyright ©2013 Pearson Education9-20

21 Judging Employees Copyright ©2013 Pearson Education9-21

22 Distorted Attributions Say one thing but hear another Overestimate influence of personal factors Attribute success to internal factors Attribute failure to external factors Copyright ©2013 Pearson Education9-22

23 Perceptual Shortcuts Copyright ©2013 Pearson Education9-23

24 Copyright ©2013 Pearson Education9-24 Understanding Perception

25 Copyright ©2013 Pearson Education9-25

26 Learning Theories Copyright ©2013 Pearson Education9-26 Operant conditioning – Behavior is a function of its consequences. Social learning – People can learn through observation and direct experience.

27 Social Learning Theory Copyright ©2013 Pearson Education9-27

28 Shaping Behavior Copyright ©2013 Pearson Education9-28

29 Understanding Learning Copyright ©2013 Pearson Education9-29

30 Copyright ©2013 Pearson Education9-30

31 Contemporary Issues Copyright ©2013 Pearson Education9-31

32 Managerial Challenges Copyright ©2013 Pearson Education9-32

33 Negative Behavior in the Workplace Copyright ©2013 Pearson Education9-33

34 Copyright ©2013 Pearson Education9-34

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