1. Student Orientation

2. Provides Technical Support and Services Password resets Telephone and voice mail issues CourseDen, Multimedia Services, SITS contact information Help Desk (678) 839-6587 E-Mail: helpdesk@westga.eduhelpdesk@westga.edu http://www.westga.edu/its Information Technology Services

3. Service Catalog www.westga.edu/its Searchable database of ITS services & resources The Service Catalog is located on: The home page on the right, or Under User Services on the left navigation menu

4. The UWG requires students to have ready access to a computer. All students will need to have access to e-mail, word processing, spreadsheet, and web browsing software. Computer Access

5. 4 Major Labs A&S, COE, RCOB and UCC Access Labs

6. Computers Labs Campus Web Mail (myUWG Portal) Personal Webpage Access Wireless Access Microsoft Campus Agreement Symantec Corporate Antivirus Software Technical Support Technology Fees

7. Microsoft Windows Vista Ultimate Operating System Upgrade Microsoft Office 2007 Enterprise Edition OR Microsoft Office 2008 for Macintosh Coming in Spring of 2011 OFFICE 2010 Future updates Microsoft Campus Agreement (MCA)

8. Symantec Corporate antivirus product –Virus software UPDATE is required. Spyware (Ad-Aware & Spybot Search & Destroy) –http://www.lavasoft.com/products/ad_aware_free.phphttp://www.lavasoft.com/products/ad_aware_free.php –http://www.safer-networking.org/en/index.htmlhttp://www.safer-networking.org/en/index.html –Software UPDATE is required. Keep the Operating system fully patched. Passwords- Don’t share ITS WILL NEVER ASK YOU FOR YOUR PASSWORD Office of Information Security http://www.westga.edu/infosec/http://www.westga.edu/infosec/ Phishing: http://www.westga.edu/infosec/index_5673.phphttp://www.westga.edu/infosec/index_5673.php Information security tips: http://www.westga.edu/infosec/index_6207.phphttp://www.westga.edu/infosec/index_6207.php When in doubt, always contact the ITS Service Desk at 678.839.6587 or servicedesk@westga.edu servicedesk@westga.edu Security

9. It is illegal to download copyrighted material (Music, Movies, Software,Books, etc.) via peer-to-peer or other methods of file sharing (without expressed consent). RIAA - Recording Industry Association of America safeguards the Music Industry and Recording Artists MediaSentry – Safeguards the Movie, Television, and Software industry. West Georgia is alerted via email whenever illegal downloading is detected by these companies and is required to track down and report the offending system/user. RIAA and MediaSentry

10. Free service to UWG students to help in finding solutions to their software and/or hardware problems with their personal computers. Room 122 in Cobb Hall (678) - 839 - 6587 Student Information Technology Services (SITS)

11. High speed access Bring your computer and ethernet/cat5-6 cable ResNet Student Assistants are ready to help Wireless Access in some locations Be wary of personal routers for wireless access Residential Network (Resnet)

12. Search for an access point called “ACCESSUWG" and connect. Open your web browser. Your home page will be temporarily redirected to a Login page. Supply your UWG Portal email address as user name and password. Wireless

14. Spam Filtering CanIt http://www.westga.edu/its/index_7628.php The UWG spam filtering tool Go directly to: https://canit.westga.edu/https://canit.westga.edu/ Set up rules specific to your needs The Service Desk can help you set specific rules if you need assistance

15. Personal Computer Recommendations

16. DELL, Gateway and Apple Purchases. While Cost effective, Netbooks rarely have the “horsepower” to accommodate serious academic work Beware of very low-end computers. Printers not supplied in the Residence Halls-may have your own personal printer. Computers and Vendors

17. Telephone on-campus extensions and access to off-campus (8 to get out) Personal voice mail box One jack per room Around 70 Channels Bring your own Cable-ready TV, phone and patch cables. Telecommunications and Cable TV

18. MyUWG

20. Questions & Answers